Austin's Funeral Service Arvostelua 

We would highly recommend Austin’s, particularly Sharon at the Hertford branch.
From our first contact with Gary, through to making the arrangements with Sharon, we were always treated with warmth and kindness. We were in very good hands throughout, communication was excellent and we felt very well looked after. The day of the funeral went so smoothly and we were able to give Dad a lovely send off. Thank you to all at Austin’s for helping make this possible.

After my Dad passed away in 2017 and my mum used Austin’s we wanted mum to go to Austin’s. When she passed recently I went to Austin’s and met with Lisa and she was so caring and welcoming and helped me a great deal even when things were difficult and hard for me Lisa was there. They took great care of mum and the service was lovely. Simon who was our man on the day treated mum and us with dignity and kindness. And Nikki who did the service was lovely also very helpful.

Everyone at Austin’s were very caring and professional in dealing with my wife’s funeral. I would definitely recommend their services.

Austin’s attention to detail is exceptional!
Gary who oversaw our funeral was amazing, he was one of the most thoughtful, caring and respectful person you could wish for in this very emotional situation.
Austin’s sourced our celebrant; Alexandra Fellowes, and she did an amazing job, would highly recommend her as she really listened and really cares.

The Complete package. From taking out a funeral plan to then several years later having the funeral, I cannot fault Austins. The staff are exceptional, compassionate, kind and respectful. Even on such a hot day they were on top form. The Celebrant Al was exceptional. I would highly recommend them.

From the first phone call the Manager, Kelly was completely supportive.
She managed all the paperwork, purchasing the grave, arranging the funeral and producing the service sheet. Kelly was with us every step of the way.
The funeral was conducted with great dignity and kindness, both in the Church and at the Cemetery.

Julie was very professional and they made Mum look amazing in the Chapel of Rest. The team on the day were excellent and very compassionate.

Austin's offered a seamless, positive experience for my husband's funeral. They were able to arrange everything that we wanted. Their staff were respectful, empathetic and kind. I would willingly recommend them.

The staff were very helpful, understanding and sympathetic at all times. Couldn't have done anymore to help from the first initial contact to the last.

Dear

Amanda, Sharon, Gary, Rob and I can’t remember the name of the other lady but I really wanted to share this with her too because she was amazing in Amanda’s absence.

I want to say thank you for everything you did for my family and looking after dad whilst he was in your care. I was absolutely blown away by your professionalism and compassion.

Sometimes when you do a job day in day out, you can become complacent and subconsciously appear uninterested. Not once did I feel anyone was not giving us 100 percent support and attention, you made us feel like dad was your only priority (even though I am aware that you were dealing with several other families at the same time).

Amanda, thank you for putting it all together and facilitating everything from day 1, keeping me informed of everything as the days passed. Along with your colleagues who covered on your rest days.

Rob took the time to stop at speak to us at the back of the building whilst he was watering the flowers, let me have a peek at the vehicles in the hanger and explained everything in detail about what will happen on the day. The fact that I approached Rob off guard, he actually knew my Dads name, address and time and date of the funeral without a second thought or having to look it up. Again, very impressive when you have so many family’s and arrangements to deal with all at the same time. He just knew and that made so much of a difference to us.

Gary, your planning and preparation that went in to making dad’s final journey special, respectful and run like a military operation was unmatched. You accommodated our little quirky requests to make this experience more comforting for us and even if you found us a little bit weird, you never let on. Please thank your team on the day for the care and respect they showed us. Even in 34 degree heat, those blazers and jackets were firmly staying on, even after we insisted we would not be offended if you wanted to remove them.

Sharon, you always did everything you could to help when the person I was looking for was unavailable. You were a pleasure to speak with daily for that 2 weeks.
Austin’s have a calming compassionate and respectful team. Just what we needed at what was the worst days of our lives to date. I can’t thank them all enough.

Excellent service by all staff involved, and helped make the day very special

Vary good service

We have used Austin's twice for my mother and my father. In accordance with their wishes, one funeral was the full works and the other a simple unattended cremation. But in both cases we felt very supported by the professional team at Austins who ensured that everything went according to plan.

Every member of Austins have been fantastic. Very caring from the first call and beyond. Would recommend them to anyone.
Thank you for all your care and compassion

Excellent, caring and professional service by Janine

Everyone at the crematorium were professional, courteous and just lovely people. 22

Great experiance they were wonderfull and easy to understand did everything to keep you informedvat a very difficult time..staff excellant and easy to understand.would recomend to every one

From the moment we walked through the door, Lisa made us feel relaxed and welcome. We were listened to and given some good ideas.
The whole process from start to finish was made so easy for us. The whole staff at Austins helped to make what should have been a really sad day into a memorable one for all the right reasons. Thank you.

I can't thank Austins Funeral Directors enough for the care and support they gave our family during such a difficult time. From the very beginning, they were highly professional while also being incredibly personal and compassionate.

They genuinely cared about making sure everything was just right for my dad's funeral, and their kindness made a real difference to us. The order of service cards were beautifully designed and of excellent quality, creating a lovely tribute to my dad.

Everything was handled with dignity, respect, and great attention to detail, giving us confidence that he was in the best possible hands. I would wholeheartedly recommend Austins Funeral Directors to anyone looking for a caring and professional funeral service. Thank you for everything you did for our family.