Audible Arvostelua 

I've been using Audible for years and have had no issues whether I'm listening as a paid member or listening to my library without a membership. I love Audible! I recently signed up again to listen to the Harry Potter full-cast versions of the books.

Terrible! I was unable to access any book. Paid for months of subscription and couldn't navigate the app. What a waste of money.

Just straight up a company that belongs in the trash bin.

They sent me a link through my email to check on my account. This was great easy sign on, but when I asked about pausing my account, they tell you you have to leave this site. Go to another audible site sign in and then pause the account when they could just put a link where the question is answered. This is insulting to customers and is a really poor practice if you support your consumers.

Total rip off. Their monthly fee, yes its a fee as you wont be allowed to keep books unless you pay cash, is higher than most book prices. You get 1 credit a month to 'buy' a book. Cancel and surprise! That book is gone. Save yourself the frustration, your local library most likely has free online books. Can't believe all the books I lost when I canceled, would give them a negative if possible

De app is niet bijzonder, maar het meest irritant is dat het opzeggen van de abonnement verschrikkelijk moeilijk is gemaakt. Het heeft veel tijd gekost het uit te zoeken. De functie is in de app niet terug te vinden (alleen pauzeren) waarvan de kans groot is dat je het na x aantal dagen vergeet en gaat betalen. De klantenservice is niet bereikbaar en FAQ zijn in het duits. Echt niet aan te raden.

Beware - my audible account got locked out of nowhere and I lost year worth of books. No explanation. Despite the fact I’d already paid for them. Digital theft. Don’t waste your money to a company who will steal your book access when it suits them.

Disgusting and deceiving sales- and promotional behavior. Not possible to get help through their "help center" either.

I hate these guys so much. I paid for 12 credits and now I can chose between losing all (money paid for nothing) or continuing monthly payments.
Whenever I look for a book, it's not availabe in my country.
Honestly at this point, just get the epub and make your own audiobook with voice AI. Just ask your chatgpt how to do it with codex, it can do it for you (with a little bit of setup the first time, it can guide you through it).

I never used it after a while because I got busy with 5 kids and then forgot about it and then when I went to cancel it - it was hard to get a live chat. I finally did and they only wanted to issue a 6 month refund even though I didn't use it for about a year. I accepted that as a loss on my part but then noticed my bank account only showed 4 months issues. I tried to get a live chat again and this time it kept bumping me to a phone call instead. I rather do a chat not a phone call. The person on the other end was useless to me and after a long conversation told me I had to try to do a chat because the two access different information and if I started with that I had to go back to that. What? craziest thing I ever heard. They all should know the same info. He kept saying 2 were issues to a different credit card on file. Who issues 4 months to one credit card and 2 - to another?????? so weird. and I only figured out when I did my own investigation on how to see how to access refund history that it was my sons credit card. Why would they do that when he was never on audible? He was only ever on Amazon so they randomly pull credit cards off your amazon account??? Bad practice. I spent way to much time getting the problem resolved when I am a busy mom of 5 homeschooled kids. I am disappointed now with them and have a bad taste in my mouth to ever renew and I was considering it in a year or two when I am less busy and hopefully in a better spot. but nope - not anymore with this craziness.

Membership fee kept being deducted after cancelling membership with feedback from staff this had been done 3x.

The monthly subscription credits "expire" at the end of the month, which is insane because they've ALREADY BEEN PAID FOR. The language around this is intentionally misleading. The company differentiates between the monthly membership credits and the...some other kind of credit that doesn't expire.
I got an email from audible 3 days ago reminding me to use a credit then when I went on the website the credit had vanished EVEN THOUGH I WAS BILLED FOR IT.
Further, cancelling is a nightmare. The cancellation process is intentionally labyrinthine and onerous. Eff Audible. Give your money to literally any other company.
When a class action lawsuit is eventually brought against Audible I will eagerly sign on. These grifters need to be taken down.

Really poor customer service. I trialled the standard service and forgot about the renewal. I was then charged for a month and tried to cancel, but it didn't go through. The following month I figured out how to properly cancel and by that time I had already been charged 2 months without using the service at all. I figured, I mind as well use up the credits that were on my account and tried to use it on an audiobook, but was only able to do 1 book. When I called customer service asking if they can tell me how to find the credit for the 2nd book, they said if its not used it expires and they can't refund me. So now I was charged 2 months and they won't refund me for anything. They said it's too late because the book I downloaded had already had 20% of it listened to and it can't be refunded. The most shit customer service ever and inability to help. MONEY GRAB!

I’ve been an Audible customer since 2011. Over those years, I’ve accumulated roughly 2,200 audiobooks. That’s not a subscription perk. Those are books I paid for.

Yet trying to take inventory of my own library is an exercise in frustration. There’s no convenient way for me to see and export my complete collection, much less download it all for safekeeping. Instead, I’m reduced to paging through titles, hunting for purchases, and deciding which books are worth the trouble of preserving.

Imagine walking into your home library and discovering that the bookshelves belong to the bookstore, the catalog is controlled by the bookstore, and retrieving your books requires the bookstore’s cooperation.

That’s the Audible Trap. You can spend thousands building a library, only to discover that owning the books and controlling access to them are two very different things.

Got signed up to a product I never requested, never received any message from audible regarding the start of a subscription. So it took me two months to recognise a wrong charge on my credit card. Immediately cancelled this bogus service and contacted amazon about this situation, only to be redirected to a difference costumer service because Audible is not amazon (audible by Amazon is the name of the company). Message costumer service for weeks in a row, zero reply back. Borderline criminal organization

I wish I could give negative stars. I have Amazon prime and somehow audible has been happily charging the associated credit card without me actually having an audible account. That's theft!!!

they have nicked 4 credits - this disgusting. i read if i cancelled all 9 would be taken , but as i have gone down from annual payment to monthly - they have still taken 4!!!
i have been with them for years and feel extremely disappointed with their action. this was not told to me and if i had known i would have purchased 4 books. i have just been so busy.
Oh and have you tried to ctc them - impossible. i asked for a call back - asked to input 3 security numbers - system didn’t recognise and thus cut me off. chat bot only gives you a few options - which you can tap or … EVER MIND… what a diabolical shambles.
So audible- if you would like to contact me and sort this out i would be very grateful
or i will just keep posting bad things every where i can think of…. over to you - or is this a shit-bot too

I have spent weeks trying to upgrade my Audible membership to the two-credit Premium Plus plan, and what should have been a straightforward request has turned into an exhausting runaround.
I have repeatedly explained what I want, followed the instructions provided by support, validated my payment card and set it as the default payment method as requested. Despite this, I still haven’t been able to get the subscription I actually asked for.
The most frustrating part is the contradiction over my payment card. I’m told my card doesn’t work when I try to upgrade or purchase books—yet Audible has managed to charge £8.99 to that same card for a subscription I did not want.
When I tried to explain the unwanted charge and get this sorted out, I was told I would need to pay another £14.99 to get the plan I originally requested, on top of the £8.99 already paid. Why should I have to pay twice because my original request was not resolved correctly?
The support conversation has involved repeated questions about which plan I want, even after I clearly explained it, and instructions that have not resolved the issue. After weeks of trying, I still do not have a satisfactory explanation or resolution.
To make matters worse, after the chat ended, roughly half of the support conversation appeared to disappear from the chat history—including the parts I found most questionable—while the rest remained visible. I cannot explain why those specific messages are missing, but finding an incomplete record of the conversation has only made me feel less confident in how this has been handled.
I want Audible to refund the unwanted £8.99 charge, resolve the payment issue and let me subscribe to the two-credit plan without paying for an additional subscription I never wanted.
I feel cheated, defeated and disappointed. I was trying to pay for a service—not spend weeks chasing support and disputing an unwanted charge.

Rating: 1 out of 5 stars

Title: Audible restricted my returns without warning, then ignored my escalation

I’ve spent thousands of dollars with Audible, including membership fees and additional audiobook credits. Unfortunately, my recent customer service experience has seriously damaged my trust in the company.

On September 22, 2026, I discovered that Audible had completely blocked my ability to return audiobooks, both online and through Customer Service. I was told the restriction was related to my return history and could remain in effect until February 2027.

I acknowledge that I had made a substantial number of returns. My complaint is not that Audible has a return policy. It’s how that policy was enforced and communicated.

Audible representatives had previously processed my returns without warning me that I was approaching a complete restriction. During my September 22 conversation, a representative also could not locate evidence of a prior warning.

The follow-up email was particularly disappointing. It addressed me as “Hello [Customer Name]” and referred to a phone call when our interaction had actually been a written chat. It provided generic policy information rather than answering my specific questions.

I escalated the issue in writing to Audible Advanced Support on September 22, submitted supporting documentation, and followed up again on September 29.

As of October 7, I have received neither an acknowledgment nor a substantive response.

My prepaid membership remains active through July 2027, yet Audible has not provided me with a clear explanation of when the restriction began, what warning was supposedly given, or what standards I should follow going forward.

I am asking Audible to review and remove the restriction or provide a documented, account-specific explanation and clear future guidance.

This experience has been incredibly disappointing, particularly given the amount of money I’ve spent and the effort I’ve made to resolve it directly. I expected better transparency, communication, and customer service.

One star.

Starke Abzocke! Schließt kein Abo dort ab, es gibt deutlich seriösere Anbieter. Es ist ja nur logisch, dass man irgendwann das Abo kündigen möchte, aber hier tut das richtig weh, weil alle Guthaben verfallen. Die haben das Ganze richtig fies in ihre AGB eingearbeitet, damit die Abzocke "legal" ist.