i order two pairs of jeans both the same style and size as a pair i already had which fit perfectly, however when i got both these pairs they were both different to one other and to the original pair... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I do like some styles of the jeans but they don’t all fit well. The colours sometimes on the website aren’t consistent when goods are received. Delivery is fast, and I’m reasonably happy with some of... Näytä lisää
Yritys on vastannut
Appalling sizing. So disappointing. Bought these pants multiple times, each pair fits different. It’s actually not that hard to make them the same. Do better 😔
Yritys on vastannut
Seriously fantastic service and love the jeans. I ordered on a Monday night and had jeans by Wednesday. Will definitely be ordering some more jeans!
Yritys on vastannut
2,9
Keskitasoinen
266 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Different shape and size to other colours
I have these jeans in another colour so I decided to buy them again in a different colour but these are a completely different cut, bigger size and the rise is higher. Costs 45 dollars to return from Australia.
14. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hello, I am sorry to hear that you have not been happy with your recent jeans purchase - please reach out to the customer service team with some more details of the product so that they can take a look into this for you.
We are currently working on improving our returns service for our AU customers so that we can provide a more efficient service in the near future. I apologise for the inconvenience caused.
Motel x
Really fast shipping and such amazing…
Really fast shipping and such amazing quality clothes !
6. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hi Anaye, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Sizing is super inconsistent
Sizing is super inconsistent across different items, a size 26 in one pair of jeans will fit perfectly and a different pair won't even pull up. Also terrible returns policy, making returns very difficult.
13. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hello, I am very sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team so that they can help you out.
We are currently working on improving our returns policy for our AU and NZ customers so that we can provide a more efficient service in the near future, I apologise for the inconvenience caused.
Motel x
Ordered 2 jeans for my daughter used…
Ordered 2 jeans for my daughter used the size guide and one pair fitted perfectly the second were too large
6. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hi Mary, I am sorry to hear that you have experienced an issue with the sizing of your jeans - please make sure to reach out to the customer service team with some more details so that they can take a look into this for you. I apologise for the inconvenience caused.
Motel x
My daughter loves her new jeans
My daughter loves her new jeans. She has long legs and finds it hard to get jeans long enough. Being able to chose a length was a game changer!
6. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hi Elizabeth, thank you for your review. I am so glad to hear that you and your daughter have been happy with the purchase and I hope to see you shopping with us again soon!
Motel x
Fast delivery and really happy with the…
Fast delivery and really happy with the item
13. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hi Lisa, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Vastaus yritykseltä Motelrocks
Hi Katrina, thank you for leaving a review. I am so glad to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Easy to order and shipment was fast
Easy to order and shipment was fast . Great quality product fit try to size.
12. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hi Lee, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again soon!
Motel x
Took too long and returns is a disaster
Took too long - too many courier companies involved to get to Australia.
Returns process is a disaster
11. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hello, I am sorry to hear that you have not been happy with the service - we are currently working on improving the service we are able to offer our AU and NZ customers so that we can provide more efficient shipping and returns in the near future! I apologise for the inconvenience caused.
Motel x
Vastaus yritykseltä Motelrocks
Hi Kate, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - hope to see you shopping with us again soon!
Motel x
We measured my daughter as per your…
We measured my daughter as per your instructions. The jeans arrived and once zipped up fell straight off her they were so big. Size 30. I returned them at a cost of $48. We have since bought your brand locally (like we should have from the start). Two sizes down were too small and couldnt be done up. Will swap for a 28. How a 30 can fall off her and a 28 fit, I will be interested to see. I believe the 30 was wrongly labelled and has now cost us $46 more and the inconvenience of sending them back and still not having jeans to wear!!. Therefore not impressed.
11. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hi Meaghan, I am very sorry to hear that you have experienced an issue with the sizing of your jeans - please make sure to always reach out to the customer service team with any sizing or measurements questions as they will be happy to help you out. I apologise for the inconvenience caused.
Motel x
Super expensive returns
I am in Australia and the product had to be returned to the UK which cost me $48. This is a very expensive return. Usually there would be a return point within Australia but unfortunately not with Motelrocks. For this reason I sadly will not be purchasing through this company again.
11. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hi Belinda, I am sorry to hear that you have not been happy with the returns service - we are currently working on improving the service we are able to offer to our AU and NZ customers so that we can provide more efficient returns in the near future. I apologise for the inconvenience caused.
Motel x
Terrible Returns Process
One pair of jeans and the jumper i purchased did not fit well at all and need to be returned. The returns process is awful, information is hard to locate and you must complete a hand written returns form and hand written returns envelope. Most companies will have you print a returns label for the item with all the information included on it. Hand writing requires more work for the sender and a much larger margin for error.
Furthermore, as I am in Australia it cost me $55 to return these items, that is an unacceptable amount of money to have to pay to simply return an item.
I will not be repurchasing from Motel Rocks for this reason.
11. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hi Chloe, I am very sorry to hear that you have not been pleased with the returns service - we are currently working on making improvements to the service we are able to offer our AU and NZ customers so that we can provide a more efficient service in the near future. I apologise for the inconvenience caused.
Motel x
Measured sizing but it was still too…
Measured sizing but it was still too big. Way too expensive to return from Australia. Won't be buying again.
11. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hi JM, I am sorry to hear that you have experienced an issue with the sizing - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Jean sizing and quality, returns/exchanges
One pair of jeans wasn’t as described, the other pair of jeans does not match the sizing guides online, the sweater top has poor finishing on the inside of the top
Really frustrating that there is no exchange option for sizing and you have to pay return shipping back to the UK
11. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hi Sam, I am very sorry to hear that you have not been happy with your items - please make sure to reach out to the customer service team with these issues so that they can take a look into this further.
We are currently working on making improvements to the returns service we are able to offer to our AU and NZ customers and we will be able to provide a more efficient service in the near future, I apologise for the inconvenience caused.
Motel x
New Motel Jeans ain’t it
The picture on the website was different to the product I received. They had changed the jeans significantly but kept the advertising and everything the same so I thought I was receiving the same product I got in the past but instead I got a larger size, poor quality pair of jeans that I have had to return
30. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hi Nic, I am very sorry to hear that you have not been happy with your jeans and your feedback regarding the quality and sizing will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
Vastaus yritykseltä Motelrocks
Hi Jude, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
The return process needs to be…
The return process needs to be improved. It’s not done online and its expensive to ship back from Australia so if you get the sizing wrong unfortunately its not worth it. I would purchase more if the return process was less expensive and simplified.
8. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hi Jennifer, I am very sorry to hear that you have not been happy with our returns service - we are currently working on improving the service we are able to offer to our AU and NZ customers and we will be able to offer more efficient returns in the near future!
Motel x
false advertisement
they photo of the pants colour is very different to in real life i’d like a new pair pls x
5. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hi Noa, I am sorry to hear that you have not been happy with your item - please reach out to the customer service team with some more details so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Motelrocks website was very easy to…
Motelrocks website was very easy to navigate.
The size guides were great. Love the jeans I brought. Delivery was fast.
30. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hi Amber, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
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