i order two pairs of jeans both the same style and size as a pair i already had which fit perfectly, however when i got both these pairs they were both different to one other and to the original pair... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I do like some styles of the jeans but they don’t all fit well. The colours sometimes on the website aren’t consistent when goods are received. Delivery is fast, and I’m reasonably happy with some of... Näytä lisää
Yritys on vastannut
Appalling sizing. So disappointing. Bought these pants multiple times, each pair fits different. It’s actually not that hard to make them the same. Do better 😔
Yritys on vastannut
Seriously fantastic service and love the jeans. I ordered on a Monday night and had jeans by Wednesday. Will definitely be ordering some more jeans!
Yritys on vastannut
2,9
Keskitasoinen
266 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
You kept emailing me to write you a…
You kept emailing me to write you a review which is annoying. Don’t send that many emails.
4. kesäkuuta 2026
Vastaus yritykseltä Motelrocks
Hi Charlotte, I appreciate your feedback regarding our emails - this will be reviewed to help improve your experience. I apologise for the inconvenience caused.
Motel x
Vastaus yritykseltä Motelrocks
Hi Anna, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again!
Motel x
Arrival date same day as returns closed
Well my package arrived on the day the time limit ran out for returns. The jeans were a gift so if they didn’t fit (thank god they did). My friend wouldn’t have gotten a present and I would have spent a bunch of money that went no where
29. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hi Ashley, at the time of your order - the returns policy started from the date of delivery, so please don't worry as you would have had a chance to return your item if it was unsuitable. If you ever need any help with returns or need to extend a return due to an unforeseen circumstance, please make sure to reach out to the customer service team to see if they can help out!
Motel x
I live in Australia and ordered a pair…
I live in Australia and ordered a pair of jeans using your size guide. They were too short so I went to return them and it was going to be $48 AUD which was almost half of the price of the jeans. I’ve since had an email stating that you now ship within Australia, contacted the Australian website to ask if I could return to them and they said that I could only return to the UK. I was hopeful for a better outcome but unfortunately didn’t get one.
4. kesäkuuta 2026
Vastaus yritykseltä Motelrocks
Hi Kasey, I am very sorry to hear that you were not happy with your jeans or the returns service available - we have recently launched new shipping and return options for our Australian customers, but unfortunately anything ordered prior to our update will need to be shipped back to the UK where it originated from. I apologise for the inconvenience caused.
Motel x
Great 1st time purchase
Great 1st time purchase, very happy with the jeans for my granddaughter’s birthday present.
Fit is great & quality is fabulous.
Terrific communication from ordering to delivery.
3. kesäkuuta 2026
Vastaus yritykseltä Motelrocks
Hi Leonie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the communication provided - I hope to see you shopping with us again soon!
Motel x
No australian return address beware postage costs My kids order these jeans all the time…
My kids order these jeans all the time and now the return post is in the UK and cost 50 dollars to send!! With changing styles, their measurements change. Without a local Australian return address motel rocks is no longer an online store I would recommend for Australians.
4. kesäkuuta 2026
Vastaus yritykseltä Motelrocks
Hi Rachael, I am sorry for the inconvenience caused - we recently had to provide our UK address for manual returns however, we have now launched our brand new Australian website where you are able to get your order shipped and returned directly to Australia instead, I hope that you will consider shopping with us again and if you have any questions please reach out to our customer service team who will be happy to help out!
Motel x
I love the pants I got so much
I love the pants I got so much, they are very cute, good material, good fit, beautiful colour
4. kesäkuuta 2026
Vastaus yritykseltä Motelrocks
Hi Mackenzie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Website Sizing and colour were both not…
Website Sizing and colour were both not representative of the actual clothing item
3. kesäkuuta 2026
Vastaus yritykseltä Motelrocks
Hi Toni, I am very sorry to hear that you have not been happy with your item - please make sure to reach out to the customer service team with some more details so that they can take a look into this for you. I apologise for any inconvenience caused.
Motel x
Sizing is terrible
Size guide does not make any sense. Ordered 24” size, which was way too small. One size up to a 26” waist ended up being about 5” bigger, so now I have to pay extra to get them altered, as returns are incredibly expensive.
1. kesäkuuta 2026
Vastaus yritykseltä Motelrocks
Hello, I am sorry to hear that you have experienced an issue with the sizing of your jeans and this feedback will be passed on to the relevant team - please make sure to reach out to the customer service team so that they can help you out. I apologise for the inconvenience caused.
Motel x
Vastaus yritykseltä Motelrocks
Hi Zara, thank you for leaving a review. I am so pleased to hear that you love your jeans and hope to see you shopping with us again!
Motel x
Less then 1 star - 0 if I could
Less then 1 star, would give zero if i could. Was needing the outfit i ordered for an event and now had nothing to wear due to lack of communication I have run out of time to source another outfit as I assumed my one from you was on the way. I had to contact the postal service and you for support wasting my time on hold and writing emails all to just get a refund. I also paid express shipping to get it in time and then it just never came. I was also never given the option to reorder any items from my order told that some where out of stock however I may have been interested in store credit or purchasing another outfit however this was not even offered to me, Really poor and I will not be ordering again, this has never happened with other online shopping brands super disappointed.
26. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hi Ella, I am very sorry to hear that your order was declared lost in transit - please be aware that our customer service team are not notified of delays with individual parcels and you will need to reach out if you are experiencing any issues. I can see that our team have issued you with a full refund as a replacement was not available. I apologise for the inconvenience caused.
Motel x
Not as advertised
2. kesäkuuta 2026
Vastaus yritykseltä Motelrocks
Hello, I am very sorry to hear that you have not been happy with your item - please make sure to reach out to the customer service team so that they can take a look into this for you. I apologise for any inconvenience caused.
Motel x
Vastaus yritykseltä Motelrocks
Hi Bridie, I am sorry to hear that you have not been happy with the returns service - we have recently updated our policy and we are now pleased to let you know that we are able to offer cheaper and faster returns for new orders. I apologise for the inconvenience previously caused.
Motel x
Jeans are an excellent fit
Jeans are an excellent fit, true to size and great quality. Very happy with the whole shopping experience
1. kesäkuuta 2026
Vastaus yritykseltä Motelrocks
Hi Courtenay, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping again soon!
Motel x
Vastaus yritykseltä Motelrocks
Hi Anne, I am very sorry to hear that you have not been happy with your recent purchase and your feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Perfect shopping experience!
Shipping was fast, my jacket arrived in about a week. The quality is well worth the price; well made, good fabric! Fit was correct. I LOVE IT!!
29. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hi Kimberley, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
I still haven’t received my order.
22. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hi Alice, I am very sorry to hear that your order has not yet arrived - please make sure to reach out to the customer service team so that they can investigate this for you. I apologise for the inconvenience caused.
Motel x
Obsessed
Obsessed! I'm from Aus and have struggled to find cute tops anywhere for so long .. so grateful I found Motel Rocks!! Affordable, great quality, suuuper cute fits. Love your work guys x
28. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hi Caitlin, thank you for leaving a review. I am so pleased to hear that you love Motel as much as we do and that you have been happy with your order. I hope to see you shopping with us again soon!
Motel x
good delivery true sizes
21. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hi Atawhai, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Off colour and different sizing.
I ordered two pairs of jeans in the same size, however they both fit my body completely different, with one being too big and long (the ‘cream’ pair) and one that fit just right (the light blue). Additionally, the cream jeans that I ordered were a completely different colour than advertised, being a more brown in hue. I also compared this to my flatmates same pair of jeans in the exact colour and the colouring was majorly off and completely not what I was expecting!
28. toukokuuta 2026
Vastaus yritykseltä Motelrocks
Hi Ally, I am very sorry to hear that you have experienced this issue with your jeans - please make sure to reach out to the customer service team with some more details so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
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