i order two pairs of jeans both the same style and size as a pair i already had which fit perfectly, however when i got both these pairs they were both different to one other and to the original pair... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I do like some styles of the jeans but they don’t all fit well. The colours sometimes on the website aren’t consistent when goods are received. Delivery is fast, and I’m reasonably happy with some of... Näytä lisää
Yritys on vastannut
Appalling sizing. So disappointing. Bought these pants multiple times, each pair fits different. It’s actually not that hard to make them the same. Do better 😔
Yritys on vastannut
Delivery was pretty quick, took a week and jeans fit like a glove. Great quality and definitely recommend at least having one pair of motel rocks jeans in your wardrobe!
Yritys on vastannut
2,9
Keskitasoinen
267 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Never got the pants and when I sent a…
Never got the pants and when I sent a message a boy keep saying the same thing
24. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hi Daniela, I am sorry to hear that you have not received your order - I can see that our customer service team have provided your delivery date but we will make sure that someone from the team is in touch with you again today. I apologise for the inconvenience caused.
Motel x
Great quality and service
Quick delivery, responsive customer service regarding my query and the clothes were true to size and good quality
24. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hi Sharon, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again!
Motel x
The product was ripped and broken when…
The product was ripped and broken when it arrived
24. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hi Bethany, I am very sorry to hear that this has happened with your item - I can see that you have reached out to the customer service team so I will make sure one of the team is in touch with you today. I apologise for the inconvenience caused.
Motel x
did not fit i don’t think i understood…
did not fit i don’t think i understood the sizing
24. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hi Emily, I am sorry to hear that you experienced an issue with the sizing - please make sure to reach out to the customer service team as they will be happy to help out with any information you need!
Motel x
Vastaus yritykseltä Motelrocks
Hi Gita, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
Vastaus yritykseltä Motelrocks
Hi Sam, I am very sorry to hear that you have experienced a delay with this delivery and we will be taking a look into this further with the courier. It looks like your parcel has been delivered today - our customer service team will be in touch with further details. I apologise for the inconvenience caused.
Motel x
Great product
Great product, got exactly what we saw and wanted was delivered in Sydney really fast! The size chart is accurate and easy to understand. Happy customer :)
14. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Misleading sizing
I ordered 4 pairs of jeans in size 26 waist. The indigo with white stitch pair fit like 2 sizes larger despite being the same style and size on the tag. Because of this I had to return that pair which cost me 30 aud out of pocket for a design flaw. Disappointed
14. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hi Eva, I am very sorry to hear that you have experienced an issue with the sizing of your jeans and this feedback will be passed on to the relevant teams.
Please always reach out to the customer service team if you have any problems with an item so that they can get this resolved for you. I apologise for any inconvenience caused.
Motel x
Great jeans and didn’t take too long to…
Great jeans and didn’t take too long to come
14. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hi Amira, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Just the jeans in general I love the…
Just the jeans in general I love the way the fit
13. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again!
Motel x
Yellow and size
The colour was way more yellow ish in person that can be seen on the website and any of the measurement guides and sizes to pick from do not make sense. Mine ended up being way to big when I was suggested a bigger size from the size guides.
20. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hi Ariya, I am sorry to hear that you have experienced an issue with the sizing - please make sure to reach out to the customer service team so that they can provide you with sizing information!
Motel x
Waist band was bigger than other styles…
Waist band was bigger than other styles of low waisted jeans
20. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hello, I am sorry to hear that you were not happy with the sizing of your item - if you need any help or information with sizing please reach out to our customer service team who will be happy to help!
Motel x
Hidden shipping costs
I know this was fault from my side for not checking the return requirements before ordering, but you guys really should better inform customers that all shipping fees will be covered by them. I didn't know before that I would also have to pay $AUD30 to return the item. This has made me not want to purchase the correct size anymore because I'd also have to pay for shipping both ways, resulting to me spending double the price for one pair of jeans. I understand the shipping fees are not controlled by you, but the fact that this was not mentioned during check out is disappointing.
20. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hi An, I am sorry to hear that you have been disappointed with our returns service currently offered in your area and the advertisement of this - your feedback will be passed on to the relevant team as we are always looking for ways to improve the service for our customers. I apologise for any inconvenience caused.
Motel x
it was suppose to arrive on the 25th of…
it was suppose to arrive on the 25th of April. It is still in London and its the 4th of May and I have had no more updates, Im furious. I have emailed about the issue, still no reply. Im furious.
17. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hi Olivia, I am sorry to hear that you have not yet received your parcel - I can see that you have reached out to the customer service team over the weekend, please allow 24-72hrs for a response from our team. I apologise for the inconvenience caused.
Motel x
Shipping was not that easy to track but…
Shipping was not that easy to track but jeans were perfect once they got here!
17. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hi Gabriella, thank you for leaving a review. I am glad to hear that you have been happy with your jeans and hope to see you shopping with us again soon!
Motel x
I haven't received the item yet
17. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hi Ruth, I am sorry to hear that you have not yet received your parcel - please make sure to reach out to the customer service team so that they can provide you with any further available information. I apologise for the inconvenience caused.
Motel x
The quality or the clothes and the time…
The quality or the clothes and the time it took even though there was flooding.
10. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hi Sarah, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
I haven’t got the product yet
17. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hi Ben, I am very sorry to hear that you have not yet received your order - please make sure to reach out to the customer service team so that they can provide you with any further available information. I apologise for the inconvenience caused.
Motel x
Delivery delayed
Delivery delayed? No reason provided. Incredibly slow. I still haven’t received goods and I placed order weeks ago now!
17. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hi Charlotte, I am very sorry to hear that your delivery has been delayed - please make sure to reach out to the customer service team so that they can provide you with any further available information. I apologise for the inconvenience caused.
Motel x
I am aware that you guys said this…
I am aware that you guys said this could be sent before the arrival of my package. But, I placed an order on the 16TH of April and still have not received it. It’s now may and I just was wondering why it’s taking so long. I’ve ordered from you guys before and I absolutely love your stuff but yea just abit upset either way how long it’s taken. That’s all.
17. huhtikuuta 2026
Vastaus yritykseltä Motelrocks
Hi Brielle, I am very sorry to hear that you have not yet received your order. Please make sure to reach out to the customer service team so that they can provide you with any further information - I apologise for the inconvenience caused.
Motel x
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