Athena Club Arvostelua 

Shady and scummy company with awful customer service.
I placed two initial orders from them due to ads, one for the starter shaving kit and one for deodorant. Both took many weeks to even be shipped, then both were marked as 'delivered' on UPS's site - NEITHER ever showed up (and I have received many UPS packages at this address with no issue). When contacted, customer service refused to offer a refund because the packages were marked delivered, only offering store credit. Trying to give the company another chance, I took the credit and used it to purchase another deodorant. Unsurprisingly, it has been weeks without the package being shipped. Stay away from this company.

7/28/23 Update:

I really appreciate Athena Club's response to me below. Their products are awesome, and I will be looking forward to the refund of my last order. I'm pleasantly surprised with their response, and think they just need to work on their website functionality so customers aren't surprised with charges.

Unfortunately, my experience with Athena is as another reviewer described.

Quick positives: silky smooth gel lined razors a close shave every time. Smooth and lush shave foam and lotion. Lotion is not oily, but not as hydrating as other non subscription options. Responsive customer service for some issues; they offered to send me a holder free charge for an upcoming move.

The bad: everything else

No ability to view your subscription pause date, and no sympathy or help from Molly at Athena. I've been charged twice with surprise shipments, and this month was very hard financially. The shipment is an unwanted expense.

No reminder emails for subscription resumption. When questioned, Molly stated this is the way it is, and didn't offer to pass my feature request along until I insisted. After finding the other review, I have no faith they will actually look at that request.

With no reminder emails and no ability to see your pause date, you will either frantically check your calendar to check the website, or more likely, you have an active life and you'll just get charged one day.

It is not unfriendly, it's an actively hostile approach to business, and though I love the razors and shave foam, I quickly realized I can get cheaper razors and shave foam elsewhere and no longer deal with this headache. I suspect these problems are intentional to get customers to stay subbed and pay, and honestly that also crosses the line into hostile and shady customer "service".

Just know what you're getting into; I don't see many critical reviews, so thought I'd add my experience. This is my second time cancelling for these issues; in my case third time won't be the charm. I've had enough.

Just terrible experience with this company. Throughout this year, they have had some serious technical issues on their site that they haven’t addressed, and I continued to be shipped (and charged for) products that I wasn’t visibly subscribed to. This past week was the last straw for me. Out of paranoia of another mishap, I’d been continually checking my subscriptions page to see when I was scheduled to receive my next orders, and it stated I’d be getting my next razor pack Aug 16th. Lo and behold, I recently got an email that razors had been shipped to me (in June, two months too early) and was charged over $20 for them. I emailed customer service immediately, and essentially was told I was lying. But I know for 100% fact, as I’d been checking my subscriptions page over and over for weeks, that a June shipment was not stated as scheduled on my subscriptions page. (It probably was scheduled on their end, but my account’s page didn’t show ME that.) The worst feeling is to not be believed as a customer — I’d been complaining to them about my subscriptions page not reflecting accurate ship dates and, again, Molly from Athena Club essentially told me I was lying about everything and refused to remedy their error in any way. If they were an honest company, they would fix these serious website bugs and listen to their frustrated customers — instead they send shipments without any warning beforehand (Billie does FYI) so that they can scam you into paying for something you didn’t order. So disappointed that I had to stop being a customer.

Ordered a razor kit that was on backorder. It said the item would be shipped 2-3 weeks after placing the order. That time has since passed and still no shipping notification. Sent an email to their customer service who said that razor was on backorder and would ship in a couple weeks. (It's been over a month.) That would all make sense except I've been to the website, and it seems that razor has been put back in stock. Still no shipping email. Contacted them again and got the same exact copy and paste response. It would be more helpful if they actually responded instead giving me a run-around.

If it was truly on backorder still then why list it as in stock?