ATB Financial Arvostelua 

Have death pledge with atb it was for less then 60.000 I still owe 49.000 9 years later all documents don't match on the first 5 year term I signed for 5.39 8 years later I get a document I never seen before for 7.75 or 7.73
Putting in a claim had over 5 meeting with managers over the last two years and nothing but they show the documents are fraud with there own paperwork then they trick me on the new term in 2020 from a fixed rate to a valuable over the phone I stated only if you can promise it will stay that rate
Ooo don't worrie it won't the lady said on the phone I said I need a guaranteed they changed me now the amount I've payed in the last two to amost 3 Year went to daily compound interest and I told them I don't care anymore and stoped paying into there fraud claim documents will be handed to atb Friday morning enough is enough

People I have interacted with have been fine.
This morning I couldn't log into online banking. I can only get help during business hours (same hours I have to work). The automated phone system sucks. Then I listen to terrible music for 5 minutes on hold, then it tells me that my estimated wait time is over 30 minutes. On their website it says "Albertans working around the clock". What a crock.

paypal keeps trying get a payment that did not go through and gives me a 300$ bill in NSF charges for a fifty dollar mistake-do not open an account here

ATB should add the letter G in their name so they can be ATBG or Alberta Treasury Blows Goats.

Is ATB Racing for the bottom?
Used to be great, turned horridble. Pls change your telehone banking to whaever it used to be before.

ATB mortgage is terrible. We switched from monthly to bi weekly payments. We were told it would be done immediately despite stating that we were wanting the first payment in 2 weeks as we we’re paying monthly before.
They took to payment for the bi weekly payment out 2 days later. We then got a call at the end of the month telling us that we were in arrears, we explained what happened and thought that everything was fine.less than a week later, they took out the monthly payment as well. When we called them, they refused to give us back our money. (We asked for the difference between the full monthly fee and the Bi weekly payment) and they refused and told us that they would sort it out and if there is a refund they will give it to us in 2-3 weeks. In the meantime they will take another payment a week from now. If it is that difficult to switch payment frequency then do not say that you can. Thanks ATB for being inconsiderate, you aren’t the only place we needed to pay bills to! Would recommend staying far, far away from this bank

I was in transit at miami international airport . Landed just before midnight, and my next flight wasn't till 5am. The lounges where closed and only subway and dunkin donuts were open. I went to subway to get a bowl, tipped the woman, found it odd that she had to call over a young guy to run my payment.
But got my bowl and sat there to eat. ( Kind of untidy and filthy tbh).
Finished my food and decided to walk to dunkin which was further. When I got to dunkin donuts my card wouldn't work. I thought for sure that it was the self-serve machine since I new that I had just transferred some money into that account and knew there was no way it was my card that had an issue.
But after trying the self serve machine again because the machine at the till was down according to the people that had tried to pay ahead of me.
I logged into my online account again and it was negative, and I couldn't believe it. In addition to that there where two purchases at pandora totalling almost 300 dollars right after my subway purchase. I didn't know what pandora was, don't by jewelry for anyone, in fact I have I have never actually bought jewelry before besides an engagement ring and a once of a vendor in a third world country. Something called (larimer).

I immediately, called the number on the back of my card. My so called " bank" Atb financial. I was on hold while walking back towards the area I had seen a couple of police officers on the way back to the check-in counter.
I saw a officer, so I started frantically explaining what was happening and where I think it had been done.

He said to wait at that spot, and 5 other officers showed up. At the same time the customer service person at "My so called bank" atb financial answered after being on hold.
I was on my head set, so I said to her that the police were there because I called them to report it. SHE HEARD EVERYTHING SINGLE PART OF MY CONVERSATION WITH THE POLICE. WHICH WAS TO DO WHAT I was already doing.
I was advised to call my bank immediately, I informed them that my " bank" was who I have on the line. They said ok, that's good, they will help you better the cops said and they left.
I said hello to the lady again and she said she heard my conversation with the cops.
She canceled the card, and I even asked her how to transfer money to the load and go card I had with me. She told me it was better to do it myself because it wouldn't count as a transaction or something like that. And that she said the fraud section would be emailing me in a couple of days, to fill out a form and they might also call me.
I said no problem and thanked her.
I got home on the 1st late, on the 3rd I believe, I went to the branch at chinook to get a new card, asked about the forms and what was supposed to have been done.
There was hardly any record of it.
I called 3 times, spent time on hold, nothing. Went back to the branch, the telker said she was emailing someone and she would get back to me the same day. Nothing. On the 18th I went in again and a lady who said she is the business manager, said she was sorry and would look into it.
That it was unacceptable that they had dropped the ball blah blah. I still wasn't irritated, angry or rude.

I got a voice-mail from her on the 19th of June, and I called her back within an hr of her Msg, but I didn't hear back from her.
Went into the branch again on the 21st of june because their atms where down, it's located in a mall where I went for chiro.
I asked for her, and was told to sit and wait which I did.
She came out, asked me to her office.
Told me that atb would not be refunding my money because they believed I was either lying or gave my chip and pin to someone to make the purchases.

I couldn't believe it, and I haven't felt that bad, deepened, cheated or insulted in a long time.
She even tried to raise an issue that I made a different claim on my other card. And I said that was Amazon charging my card for a closed Amazon account and they didn't contest it and it was resolved in one day.
Then she said that because atb the bank is a business they cannot refund everyone that complains about fraud charges on their card. ( No joke) I said I am not a thief and my money was taken.

She then tried to comment on some personal transactions that had nothing to do with atb, and said she was trying to help "people like me".

It was not only one of the most terrible interactions I have had in a "professional setting" it was one of the most degrading.

I tried to avoid this, even went to the banks 17th ave branch to try and chat with the only "familiar face" that was left in that bank, I asked if she was available, she was "at lunch" and when I returned to do some banking, while sitting with the teller, I saw her sneak out of the bank.
I didn't want any favors, just wanted to ask if I was missing something and if I was being treated fairly.
Atb financial used to be a really good bank, not sure what happened to it in the last few yrs. 4months later nothing.

Didn't know much about the bank, my first interaction was to ask for a check certification, and their response is "we don't do that anymore" what a joke, and why not? Their only solution for me to get my cheque in is to "open an account with them" and why on earth would I do that, if a service as simple and as efficient as cheque certification they don't do, of course no I wouldn't. And truthfully will try my best not to make any kind of transactions with ATB bank account holders.

Terrible service. ATB took an extra mortgage payment from me which they will pay me back for as I sold my property, but it’s going to take five business days for me to get it back. Of course I’m not getting any interest on it, but they charged me three months interest to payout my mortgage. Always get screwed by the banks. Never dealing with them again.

As a new business customer to ATB, the experience has been nothing short of amazing. Renee and Adrienne at the St. Albert Trail location have been incredibly professional and always get things done in a timely manner. The ongoing support from them has also been great! They are always there to answer any questions or concerns we may have.

ATB is untrustworthy. My business and person accounts have been with them for over 20+ years. I had a “fraud” on my account, somehow someone Etransferred over $5000 out of my personal account to a random email address. The story has been changed to me multiples times, first claiming someone hacked and changed my 2 step verification information to an unknown number and that’s how they got access. The next time they claimed it was texted to my phone, trying to shift the blame on me. I’ve gotten proof from my phone provider showing I received nothing on the date they claimed I did. I’ve now opened a complaint with ATB, trying to get in touch with their fraud department because they are saying I’m liable and won’t replace my money. I’ve recently moved all my accounts to RBC, which has been great in comparison. I honestly don’t know how ATB is still running their company with policies like these. I’m very suspicious about how a “hacker” got all my account information and was able to change phone numbers associated with my account. I’m leaning towards it was someone, that I have in mind, within the company who had access to all my information whos also gate keeping me from looking into it any further. He thinks I’ll just take his word and he’s poorly mistaken.

We had an amazing experience from personnel of ATB, processing our loan. Particularly, Maria, Michel and Sam Lucente were very helpful in doing a smooth procedure.
Thanks a lot. I highly recommend ATB

Do not get a mortgage with ATB. I’ve never dealt with a bank, or any kind of company so disorganized. Our mortgage was up for renewal, so we switched to them, because they had the best rates, and it’s been a huge mistake. We finally had someone come to our house to sign the paperwork, 1.5 months late, which cost us a lot of money, because of having to have a 6 month open mortgage with our previous bank 9.5%, and then they show up with documents saying we owe $6000 more than what we actually owe. Now we’ve had to reschedule, hoping they come back with the right amount, and having to pay $88 per diem interest still to our previous bank. This is absolutely unacceptable. Save yourself the headache and get your mortgage with another bank

I have been with ATB for my business for about 3 years now and I think I am going to switch to a different bank.
My card expired and they never sent me a new one so I had to go into a branch and request one. Then when I went to change the pin to activate the card the atm kept telling me I entered an invalid pin even though I didn't. Tried to email them for help and never got a response. Then called their customer service line and it tells me the account number I entered was invalid and hung up on me. Then I waited on hold for over 30 minutes so I got frustrated and hung up.

They went from being a powerhouse small bank in Alberta, to a complete cluster f%$& in a relatively very short time. I used to bank with them with pride. But the introduction of their new online platform was the signal of the end. Chiefly when they try to suggest that my distaste for the new layout was due to me "not liking new things". Really? Service went downhill from there. As a customer of 24 years, its now an embarrassment. I dont honestly know who would be better to bank with at this juncture, but I know that the cost of their mess ups and time spent diagnosing minor issues (I unknowingly overpaid a credit card, and it took 4 calls and a manager to explain to me why the balance looked different, since the new layout is terrible. I could excuse me not knowing, im not familiar, but them?) Then they reorganized their financial reports, the raw data, to month ascending, but day descending. So spreadsheet wise, it completely messes with your outputs when you try to reorganize the list. Why May 1st and June 31 have to be together is beyond me, but aside from the foolish change, and their inability to fix it? I want to increase my spending limit on a card, that i keep low for security reasons, and they wont change it unless i tell them why im spending it on? None of your business. That is NOT a security question, (my pin, my DOB, address, age, mother name etc, those are account verifying questions) that is not you business. And many many more. Tiny issues like this that completely mess with a persons ability to do business on their end has made them just too unreliable as a bank, they demonstrate incompetence at every turn, and its not worth the effort anymore. Done with these guys and wouldnt not suggest anyone use them unless you bleed free time to fix issues yourself.

I have banked with ATB for about 4 years always been a fantastic bank to deal with but in the last two years have become just like RBC useless I tried to get in touch with someone from my local branch but was unable to then I was diverted to a call centre spent 40 minutes on hold then got asked if I knew the name of the person I was trying to contact from my local branch I told her no I don’t it’s the person who is doing the business banking I need to contact from my local branch and I was told without a name she couldn’t help me but she was going to send a email to my local branch and get them to contact me that was last week and I still haven’t received a call so I’m looking into business financing elsewhere

ATB will steel your money say it a fraud and not return it to you your money is not safe with this bank

I had been with ATB for more than 6 years and my recent issue proved me that I chose the right banking institution. Joana, whom I spoke with on the phone was really helpful and looked after my issue right away. We need more of her to look after their customers at ATB. Thank you Joana, my issue was settled in just 2 days.

Terrible customer service. Does not take any ownership for fraud issues with credit card. RBC has a fantastic fraud management group, cares for the client, and resolves issues. ATB makes it impossible for the client to receive repayment even though it’s their security and fraud management that’s the issue. Their system is archaic. I’m out $1000. I’ll be closing accounts since they’ve proven they’re untrustworthy. I’m a long term customer who they’ve made a lot of money off of. Their loss.

Only gave them 1 star because I had to in order write this review. ATB really is selfish and make no effort to fix their mistakes but instead put the blame on you. I spoke to 4 different people and 5 different calls, the last 2 times it was a ‘client care specialist’ and each conversation I had there was different information given to me so nothing is consistent and the staff are incompetent. They take your money without any information/ permission and when questioned they blame you. One staff member told me she really had
No clue what she was doing. Please avoid this bank at all costs