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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

😕Shameful❗️Hopeless❗️ Take the money. No communication as to delivery date/time. Never answer the phone. No complete order or offer of plant substitutes etc etc etc. Think we’ll pass on orderin... Näytä lisää

Saanut 2/5 tähteä

Despatch times are very long. Order placed for lavender on the 6th May. No indication that they did not hold the stock. Chased it a week later and was told despatch not until week of 8th June, 5... Näytä lisää

Saanut 5/5 tähteä

I’d ordered sweet peas from another supplier months ago and was let down at the last minute when they couldn’t fulfil the order and was facing a summer with no sweet peas. Luckily Ashridge had some na... Näytä lisää

Saanut 5/5 tähteä

Excellent Excellent website easy to navigate Excellent prices Excellent choices Really fantastic customer service second to none, fast response too any questions really friendly. I had clev... Näytä lisää

Yrityksen tiedot

  1. Puutarhamyymälä

Yrityksen kirjoittama

Ashridge Nurseries is an online garden centre trusted by over 100,000 UK British gardeners


Yhteystiedot

3,6

Keskitasoinen

TrustScore 3.5/5 tähteä

296 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 47 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Good plants and good service

I have used Ashridge a number of times for trees and native hedging. The plants arrive in very good condition and they do their best to meet specific delivery dates around birthdays etc. The website has good tips for planting too.

13. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Quality Plants and Excellent Service

Excellent Service from Nursery. Good communication from ordering to delivery, with excellent tips on how to plant. Order dispatched on the 6th received on 7/11. by courier. Rose bushes, bare root, packed individually and roots kept moist, good strong bushes with large root system. Planted 8/11, look well.
Excellent Service from Courier, kept informed by emails on delivery. Delivered between times stated.

7. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

4.5kg of daffodil bulbs supplied when 5kg were ordered

I ordered 5kg of daffodil bulbs from Ashridge and when they came the bag was lighter than expected only weighing less than 4.5kg when I asked Ashridge about the reduced weight their reply was that the bag was weighed when the bulbs were lifted and since then they had dried out hence the reduced weight! When we planted them out 14 of the bulbs were of poor quality.

6. marraskuuta 2024
Oma-aloitteinen arvostelu
Ashridge Nurseries-logo

Vastaus yritykseltä Ashridge Nurseries

Thank you for your feedback. We are sorry for your disappointment. As we mentioned in our reply to your email, your bulbs were lifted and weighed at the end of August, and would have weighed a minimum of 5kg. Due to moisture loss, the weight will naturally decrease, but there is always a minimum of 60 bulbs in a 5kg net. Please email support@ashridgetrees.co.uk if you have not received this quantity of bulbs and if there are any quality issues, and we would of course be glad to resolve for you.

Saanut 1/5 tähteä

Appalling Experience

Appalling Experience. The website doesn’t work, ordered over phone , over a month for a few daffodil bulbs. Payment has been taken and no bulbs arrived. Yet more time on the phone, only to find that the payment hasn’t even taken. Useless company.

1. marraskuuta 2024
Oma-aloitteinen arvostelu
Ashridge Nurseries-logo

Vastaus yritykseltä Ashridge Nurseries

Thank you for leaving a review. We’re very sorry for any frustration with the ordering process on our website, as your order for two packs of bulbs did not meet the minimum order value you were unable to place your order online. To help, we set up your order in the office and sent you a payment link by email. Since this link wasn’t completed, we were unable to process payment. As noted in our email, the link was active for 7 days, and as it wasn’t completed within that time frame, the order was automatically cancelled.

Saanut 5/5 tähteä

100% Recommend

Excellent customer service, great products that have thrived for almost 5 years now. The package came in good condition on the date they said it would!

I'd have no problems ordering from them again or recommending them to anyone else.

7. lokakuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Quick delivery & good quality trees

I ordered 3 potted birch trees 2 weeks ago and they arrived the next day. Trees were well packaged and in good condition. They were planted 2 days after receiving them and are doing well. I appreciated the advance information regarding delivery & follow-up email enquiring if the trees are doing well. I would definitely order from this nursery again.

18. syyskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Ceanothus Autumnal Blue

I am very happy with my plant. Good size and healthy, very well packaged. In stark contrast in size to a competitor, although £4.00 less but was the size of a twig!

Excellent communication with regard to delivery and couriers.

15. elokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Customer Service Second To None

Ashridge Trees always process and deliver my order promptly and accurately. If there's ever a problem of availability, they provide an explanation and make whatever arrangements are necessary to keep their customers satisfied. The professional gardener who helps me maintain my suburban garden is equally happy with their service.

12. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

2021raspberry canes

I bought 30 raspberry canes in 2021. Planted immediately as per instructions. I wrote to company in 2022 to say that nothing was fruiting. I was told I should wait another year. In 2023 all 10 of the canes of Tulameen had died and we had few fruits on other 20 canes and those were small. I kept going but this year the canes look sad, half are dying and we have had few fruits. From 30 canes this is not what is expected. My previous canes for over 20 years produced wonderful fruit but at the end were not as productive so following advice I replaced them, wish I hadn't as they were still producing more fruit than my present canes. Three wasted years. All will dug up and new canes from another company bought. By the way the new canes were planted in adjacent plot as followed instructions not to plant where previous raspberries had been.

13. heinäkuuta 2024
Oma-aloitteinen arvostelu
Ashridge Nurseries-logo

Vastaus yritykseltä Ashridge Nurseries

Thank you for review. We can see that the last correspondence from you was in March 2022, expressing your concerns. At that time we advised to wait until May 2022, and kindly come back to us with photographs if you were still concerned. We are unable to find any further correspondence from you.

Best wishes,
Ashridge Nurseries

Saanut 5/5 tähteä

Five stars every time for Ashridge Nurseries

I have had nothing but great service from this company. Every plant I've bought from them has arrived well-packed and in excellent condition and is now thriving. I particularly appreciate the fact they don't take your money until the order is being prepared for dispatch, unlike some online companies who take your money straightaway, then keep you waiting for weeks. Now waiting in anticipation for my latest purchase, a honeysuckle, to arrive this afternoon.

7. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great service

All round good service - the plant I ordered arrived in excellent condition and in good time. I was particularly impressed that the order form allowed me to state any dates when I didn't want the plant delivered, and I then got a personalised email which gave me the option to choose my delivery window. The plant then arrived just as promised and on time!

21. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Ace plants

Ace plants. I got fed up with ordering from Sarah Raven and receiving dead or dying plants and having my orders cancelled at the last minute so I was left with empty beds this year I used Ashridge for hedging, cosmos and some other plants. All have been of exceptional quality, well packed, arrived at the right time for planting. I’m impressed and will use them again. They are also considerably cheaper than Sarah Raven.

18. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The Buddlejas both arrived in a strong…

The Buddlejas both arrived in a strong box, with healthy plants to greet Mum and I on opening.
I bought them for my parents Care Home and i know that the Residents will all enjoy the wildlife surrounding the pink and darker spires.
I liked the emails too that informed me of each step from purchase to arrival.
I will defo be using this firm again. Thanks.

30. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Good delivery and good trees but with slight damage

Bought a number of native tree whips, most good quality which i cant complain for the price, delivery was excellent with the ability to track the van, but my problem was that an oak sapling had a completely dead top (the bottom of the tree was still alive so not a massive problem) some hawthorns had dead branches on them and a spruce had snapped branches. Overall these didn’t detract much from my overall experience as the rest of my trees were fine, and they all had healthy roots and all have buds which have leafed out now

9. helmikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Cottage Garden Sweet Peas

I received some sweet pea plugs from Ashridge Nurseries via Roya Mail. The quality of the plugs was excellent - very healthy and strong growth. Clear, helpful guidance on how & when to plant the plugs. The packaging was also very good. I was also impressed with their Environmental Policy and pleased to read that most of their plants are UK grown. Massive thumbs up for Ashridge Nurseries! I will certainly use them again.

18. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I wished I had read the reviews

I wished I had read the reviews. My last order wasn't packed properly - Roses just chucked into an open bin liner. Still hoping the raspberries will be ok.

5. huhtikuuta 2024
Oma-aloitteinen arvostelu
Ashridge Nurseries-logo

Vastaus yritykseltä Ashridge Nurseries

Thank you for your review. You are quite correct, and as we've advised in our previous correspondence, the packaging of your roses did not meet our standards, for which we apologise. Your raspberry canes were included on a previous order and should you have any queries regarding them please contact support@ashridgetrees.co.uk. A member of our customer service team will be able to help with your query.

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