Excellent customer service and amazing quality of the customized shopping bags I received. One thing the Artovo team may wish to consider is to increase the length of the handles in the shopping bag... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I love the products. They are by far the best quality of any dropshipper I've seen so far. Only caveat being that there's no international shipping available, which sadly forces me to use a different... Näytä lisää
Yritys on vastannut
Unfortunately the mug ordered was broken on delivery. Colour matching was also off, as compared with the original artwork setup. - - - Just adding an update... Yes Artovo did resolve the issue... Näytä lisää
Yritys on vastannut
I’ve just started using Artovo, the customer service is excellent and the cushions I ordered are amazing. I’m so pleased with the quality I’ve already ordered more. The actual ordering and personali... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Artovo is a UK based company with in-house printing and manufacturing facilities in the South East of England, set up to dropship high quality, popular print-on-demand products directly to your customer, with no minimum order quantities, allowing you to concentrate on what matters most to you, your passion!
Yhteystiedot
9 Springlakes Estate Deadbrook Lane, GU12 4UH, Aldershot, Yhdistynyt kuningaskunta
- help@artovo.co.uk
- artovo.co.uk
4,7
Erinomainen
263 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 50 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent canvas quality and workmanship
8. marraskuuta 2022
Vastaus yritykseltä Artovo
Hi Mukta
Thank you very much for the review! We really appreciate it and we're happy to hear you're enjoying using Artovo!
We look forward to continuing to work with you in the future!
Best Regards
Artovo Team
Vastaus yritykseltä Artovo
Hi Theresa
Thank you very much for taking the time to leave Artovo a review! We're really happy you're enjoying the site and look forward to working with you more in the future!
Best Regards
Artovo Team
Great and responsive customer service
Great and responsive customer service, very quick dispatch. Great quality! I highly recommend 😊
23. lokakuuta 2022
Vastaus yritykseltä Artovo
Hi Ella
Thank you very much for taking the time to leave us this lovely review! We're pleased to know you're happy with the services and products we provide! We look forward to continuing working with you in the future!
Best Regards
Artovo Team
Would be good if you shipped worldwide…
Would be good if you shipped worldwide rather than just the uk as I need to increase costs to cover my postage
13. lokakuuta 2022
Vastaus yritykseltä Artovo
Hi Stephen
Thank you for taking the time to leave us a review, we appreciate the feedback!
While we are a UK Print on Demand business, we are looking into adding worldwide shipping to our services, however this will not be until some time in 2023! Please keep an eye on our social media for more updates regarding this in the new year!
Best Regards
Artovo Team
Be carful using the mug uploading tool
The customer service assistant didn't have the empowerment to resolve my problem on their own which was obvious in having to get back to me after taking advise from somebody else who does not recognise that Artovo could ever get it wrong. Customers need the confidence that when things go wrong as a result of bad communication and instructions the supplier will give the customer the benefit of the doubt other than blatantantly putting the fault with the customer and never Artovo. I have solved the problem myself by never using them again.
16. syyskuuta 2022
Vastaus yritykseltä Artovo
Hi Carol
Thank you for your review, I apologise that you were unhappy with the service you received with Artovo however we appreciate all feedback from our customers as we are always looking for ways to improve. We are sad to have only received one star from you, so I have looked into your case further to see if there is anything else we could have done for you.
The Customer Service representative who was assigned to you was on her first week of working with us and is still learning. It is our policy to always ask another member of the team if you are unsure and this can take time, so I am sorry if you did not feel she responded in a timely manner.
We do provide templates for all our products which are located on each product page. These templates contain all the necessary information for perfect placement of your image, including bleed/trim areas. After reviewing the image you uploaded to our system, we can see that the uploaded image only filled a portion of the image upload area. The upload space for our mugs is 20cm x 10cm but the artwork you uploaded was only 15cm x 10cm which is why it did not wrap around the mug correctly. If you were to use the provided templates it would have shown you the area that needs to be filled with artwork to ensure you get as much print coverage as possible.
It is Artovo policy not to edit artwork once it has been uploaded, however if you are unsure we are always more than happy to check the artwork that has come through to us if you request it, as advised by our Customer Service Rep when you spoke to her.
I’m very sorry to hear you were still unhappy with your order and that you no longer wish to be an Artovo customer, however once again, we appreciate the review and wish you all the best.
Best Regards
Artovo Team
Happy Artist
A fast professional service, producing a first-class product that my customers love.
Well done Artovo keep it up.
Thanks, Glenn – Glenn Phur Arts.
20. syyskuuta 2022
Vastaus yritykseltä Artovo
Hi Glenn
Thank you so much for your lovely review! We really appreciate it and we look forward to continuing working with you in the future!
Best Regards
Artovo Team
Lovely products especially the cosmetic…
Lovely products especially the cosmetic bags however the canvas print came a little bit dark than would have I wished
16. syyskuuta 2022
Vastaus yritykseltä Artovo
Hi Chris
Thank you very much for taking the time to leave us a review, we really appreciate it!
We’re sorry to hear you weren’t completely happy with your canvas, please don’t hesitate to contact our customer service team if you have any concerns or would like artwork checked.
Best Regards
Artovo Team
Fantastic service and perfect canvas…
Fantastic service and perfect canvas prints
Very secure packaging also
13. syyskuuta 2022
Vastaus yritykseltä Artovo
Hi Mrs Miller
Thank you very much for taking the time to leave us this lovely review! We really appreciate it and are glad you’re enjoying using Artovo!
Best Regards
Artovo Team
Overall great experience
Cushions and customer service excellent. I was a little disappointed with the colours a bit faded on the coasters...I have ordered them before however with no issues and I didn't pass my concerns on to Artovo who may have dealt with this.
2. syyskuuta 2022
Vastaus yritykseltä Artovo
Hi Rebecca
We're really glad you're happy with the products and services we provide, but we'd love to try and help resolve your coaster issue. Please email us at Help@Artovo.co.uk and we can start looking into this for you!
Best Regards
Artovo Team
Quality…
Thought I had found just the company to print mats for me..
Sadly was dissapointed in the end result, as even after a reprint, some images were still chopped off at the top.
Will be mindful of image sizes in the future.
12. elokuuta 2022
Vastaus yritykseltä Artovo
We are very happy we ticked the box for you! Thank you for your feedback
The platform is really easy to use
The platform is really easy to use. Good customer service and quality of products. Printing is really nice.
Would definitely recommend it.
12. heinäkuuta 2022
Vastaus yritykseltä Artovo
Thank you for the lovely feedback, we look forward to working with you more in the future
Top quality service and products
We have a small but busy online print shop and currently don't have the equipment for large format printing, we have used artovo for are larger prints for around a year and we are always very pleased with the results.
The paper and prints are high quality which is reflected in our customer comments and reviews.
The website is clear and easy to use, much easier than many very well known companies, the staff are always quick to help with any questions or issues that I sometimes cause myself.
Being able to send directly to the customer with fully tracked shipping is very helpful too.
I wouldn't hesitate to recommend artovo to anyone looking to increase their print on demand invantory.
19. kesäkuuta 2022
Vastaus yritykseltä Artovo
Hi Gary, thank you so much for your feedback! We are delighted to hear we've made you and your customers happy.
Vastaus yritykseltä Artovo
Hi Ronnie, thank you so much for your review!
Highly recommended
Great value, brilliant products and excellent customer service.
13. toukokuuta 2022
Vastaus yritykseltä Artovo
Hi Theresa, We are very happy to hear you're pleased! Thank you for your feedback.
Tablemats
Firstly the idea is great.
i ordered a tablemat with my own design. The tablemat arrived but unfortunately there was a white mark both at the top and bottom of the matt. i contacted them about this and asked how this had happened, after all it could have been something i hadn't done correctly. They responded very quickly and admitted it was a technical error in manufacturing on their part, and they had already dispatched a replacement.
The reason i have down scored them is that i feel they could offer different sizes of tablemats.
I also scored down on the image quality. Although i absolutely think it was very good service to respond to as they did, i would be concerned that if i were to order them for customers and they hadn't been checked before dispatch and faults like this went to the customer i would not be providing quality goods. In addition to this the new tablemat sent which had been corrected also had a problem in that the image had been cropped and wasn't how i wanted it to look on the matt, unfortunately it looked a little like someone had produced them on a home printer.
As i said i think the idea is a great concept but it could be better.
12. toukokuuta 2022
Vastaus yritykseltä Artovo
Hi Julie, thank you for taking the time to share your honest feedback.
I apologise that our product range did not suit your needs for this order, we are expanding our range over time and adding more and more exciting products to our catalogue.
In terms of the printing issues, we had a misalignment with our online template that was resolved, and your order resubmitted. While we do have an internal quality and control system it is not our place to judge the work of our artist or change any design based on our opinions.
What we look out for are misprints, product issues etc.
I am very sorry that we didn't hit the mark for you, this is not the usual level of service we offer our artists and falls short of the high standard we hold ourselves to.
If there is anything else we can do to make this right, please get in contact via help@artovo.co.uk
The cushions are beautiful.
The cushions are beautiful.. I prefer the faux suede material. The print is so detailed.
Posters were a little disappointing as I used a photograph from my phone, next time I will scan my artwork..
11. toukokuuta 2022
Vastaus yritykseltä Artovo
Hi Nicola, Thank you for your feedback! We are sorry to hear the posters weren't how you imagined. If you ever have any questions or need any support with your artwork please contact help@artovo.co.uk
Unfortunately the mug ordered was…
Unfortunately the mug ordered was broken on delivery. Colour matching was also off, as compared with the original artwork setup.
- - -
Just adding an update... Yes Artovo did resolve the issue and I appreciated that. So I've amending my review... Running my own business I know the customer experience is more important than ever, in all aspects of the customer's journey. Thanks Artovo!
29. huhtikuuta 2022
Vastaus yritykseltä Artovo
Thank you for taking the time to write share your feedback. Within the same hour of you notifying us of the damage we did raise a discount code for the cost of the mug and a free of cost reprint was also offered.
We always strive to give the highest standard service with all our customers, and I can only apologise that this did not resolve the issue. Please feel free to carry on our previous conversation via help@artovo.co.uk.
Thank you for giving us the opportunity to make this right.
Fabulous service
Very fast, efficient service and the item was lovely quality. Unfortunately it was damaged in transit and the customer services lady responded immediately to send out a replacement, with consideration to the Easter holiday delays, choosing an overnight service to ensure its speedy delivery.
14. huhtikuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Artovo
Hi Helen, thank you so much for your understanding with the damaged item, as careful as our courier partners are accidents can still happen. I'm very glad we were able to make it right for you in the end!
Personalised cushions
I often use Artovo for my designer print on demand cushions. The quality is always excellent as is the service and quick delivery. They are now one of my 'go to' printers. Highly recommended
13. huhtikuuta 2022
Vastaus yritykseltä Artovo
We are so glad to hear we've ticked all your boxes. We look forward to working with you more
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