ARTEMEST Arvostelua 604

The customer service team at Artemest helped walk me through my purchase and custom engraving. The process was smooth and easy and the product was delivered quickly.

Exceptional customer service—followed up through delivery process and took immediate action when something arrived damaged.

Absolute wonderful great selection and research thx

The quality and design, concierge service and timing for delivery

I was inspired to buy this Bitossi horse statue having seen it on a well-know UK TV restoration programme, so, having looked on a well-known online "auction" site and not being able to find an original MCM version, opted to buy a new one from the Maioliche Artistiche Guido Bitossi pottery factory, Artemest being the 3rd party supplier.

Having purchased, it took over 3 months to arrive (fair enough as it was made to order), however on receipt the quality was APPAULING. I was so disappointed - it looked like the horse had been coloured by a 5 year-old, with what I can only describe as blodges of tint applied as an afterthought, rather than carefully-applied and blended hues of colour..... It looked nothing like its original 60s counterpart. A very expensive £300 (inc postage) mistake.

It's now sitting in my attic - I'd be embarrassed to put it out on display because it's so poorly finished!!!

I wonder if Artemest actually checks the quality of the products it advertises on its site?

Artemest make the most incredible textured wallpaper that has transformed our room. The wall now looks like it is a piece of art. It was easy to apply with heavy duty wall paper paste and we are thrilled with the outcome.

Bellissimo. Adoro il vostro sito.

Customer service was fantastic! Bought a beautiful vase which was delivered without any problems nor delays.

Extremely slow customer service for return process. I received the wrong item, sent them a picture immediately, and ask them to send me a return label for a refund. They indicate that it was the same product with slight difference, so they weren't covering return. I had to screenshot their website and show them that it is two completely different items with two different name and SKU. They then acknowledged the problem and indicate that I can ship it back for a refund with them covering the return cost. But then they need detailed photos of the products, me packaging it before they can send me a return label/schedule a pick up. Which it has been done and I still haven't receive any label or instruction from them. Something that simple, which usually takes 20-30 mins, an hour top, took them more than a week now and still no return label!

Lack of personnal communication, no follow-up. You feel like a number; concierge claim is a total fake !

Our Metrica Bookcases just arrived and we are already in love with them. We ordered them in January 2023 from the U.S. and we received them safe in the best possible packing and wood boxing in May 2023. It was worth the wait for such a beauty and elegance of art work. Shout out to the artist/s, your friendly and prompt customer service, and excellent shipping.
Sahar & William

My experience was great! The items I ordered were gorgeous, and they were delivered earlier than expected. No trouble whatsoever!

I bought a beautiful glass from Artemest....at every step the staff were very helpful and couldn't do enough to make the whole process very easy. Thankyou.

Great customer service, everything was taken care of fast and efficiently. When my order arrived all was in order.
Thank you

The chair I ordered versus what arrived was incorrect. I raised this with the post sales support team who looked into it. They were super accommodating and came back with a few options to rectify the situation. Eventually they provided a solution that was extremely well received. The customer service was excellent and they turned around what was initially a 1 star review into a 5 star review.

The customer service always available for support and products always are in high quality

Artemest helped me successfully purchase a matching Ceramica tile. I own an Ceramica tile I purchased in the 1980s in Maryland USA. The tiles Artimest presented showed a tile with a similar scene. Its outdoor scene was perfect!

Love the plates I order for my daughter’s upcoming wedding. They are beautiful.

Artemest offers exquisite products from Italy and excellent online service. I always know the status of an order and items come very well packaged to avoid damage.