Artemest provides great customer service I ordered a coat stand and I was provided An update when it was ready to ship with Photos. Product arrived pretty fast And it arrived in excellent conditi... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I spent over $11,000 on a chandelier at Artemest and the experience exposed a serious gap between brand image and reality. Communication was the first failure. I asked time-sensitive question... Näytä lisää
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Artemest not only has the most incredible, beautiful, high design and esteemed quality products... also their customer service is exceptional. I will be a loyal customer for a very long time and look... Näytä lisää
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They followed up with me for all my questions and helped me customize my chandelier. The first chandelier came damaged from shipping, their customer service was great and they sent me a new chandelier... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Yhteystiedot
Via Savona 97, 20144, Milano, Italia
- +39 0236634040
- concierge@artemest.com
- artemest.com
4,4
Erinomainen
604 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
THE most LAZY "LUXURY" customer service . Plus, if you don't pay for white glove they hold your item hostage!
I spent over $11,000 on a chandelier at Artemest and the experience exposed a serious gap between brand image and reality.
Communication was the first failure. I asked time-sensitive questions about LED color and customization, both critical for installation planning. Responses were delayed or never came. At this price point, that is not a minor issue, it is a basic breakdown. Also, don't try calling after waiting for 40 mins they just drop you -this happened 4 times !
Delivery was worse. After being told my piece was ready, Artemest would not provide a clear delivery date or meaningful tracking unless I paid an additional $850 for “white glove” service. Without it, I was left with vague, non-committal information and a curbside drop in a crate.
That is not premium service. It is using lack of transparency to force an upsell.
At this price, you expect coordination, accountability, and clarity. Instead, the experience felt like a high-markup marketplace with underdeveloped operations, where the burden is pushed onto the customer after the sale is made.
The product may be beautiful, but the experience is not built to match the price.
26. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Whitney,
Thank you for taking the time to share your detailed feedback.
We are truly sorry to read about your experience so far and regret that it has not reflected the level of service we strive to provide. Your comments regarding communication and delivery coordination are taken very seriously, as clarity, responsiveness, and attentive support are fundamental aspects of the Artemest experience.
We understand how important timely and precise information is, especially for a significant piece such as your chandelier, where planning and installation are involved.
Our Post-Sales Team has already reached out to you directly to provide clearer guidance on the next steps. We remain fully committed to supporting you throughout the delivery process and ensuring your experience moving forward reflects the quality and care that define Artemest.
We appreciate your feedback, as it helps us continue to improve our service.
Warm regards,
Artemest Concierge Team
Location super valutata ma organizzazione assai modesta
Per ben due volte ci siamo messi in coda per visitare Artemest. Oggi 22/4 ci siamo messi in coda alle 16.40 ma alle 17.10 veniamo informati da un addetto, che il sito avrebbe chiuso alle 17.30 nonostante su Internet fossero riportati come orari di chiusura le 18.00 oppure le 19.00.
Per cui si rileva che:
1. Il sito ha chiuso mezz'ora prima delle 18.00, primo orario riportato su Internet
2. Le code e i tempi di attesa sono lunghissimi anche perché non viene posta alcuna attenzione a quanto i visitatori possano stazionare nell'appartamento. Questo sfavorisce la fluidità degli accessi.
3. I responsabili, un uomo e una donna hanno dato poche spiegazioni per la chiusura anticipata e poi sparendo, lasciando ai vigilantes di controbattere malamente con la folla per nulla contenta
4. Gli addetti hanno informato solo metà della lunga coda dell'orario di chiusura. Chi si trovava oltre ha continuato ad attendere invano e senza informazioni.
Sicuramente la location merita gli elogi che le vengono tributati (io non sono riuscita ad entrare per ben due volte). Purtroppo l'organizzazione e la vigilanza sono più che modeste. Poche idee di come scorrere al meglio i flussi e molto poca attenzione ai visitatori. Mari
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Gentile Mari,
Ci dispiace sinceramente per la sua esperienza e per il fatto che non sia riuscita a visitare L’Appartamento, nonostante i suoi tentativi.
L’affluenza al nostro evento è stata particolarmente elevata e, per garantire la sicurezza dei visitatori e il rispetto della capienza della location, dobbiamo gestire gli accessi con grande attenzione. Ci mettiamo il massimo impegno per farlo nel modo più efficiente possibile, garantendo allo stesso tempo una comunicazione chiara sia sul nostro sito che ai visitatori in attesa.
La ringraziamo per aver condiviso i suoi commenti che sono per noi molto importanti e ci aiuteranno a migliorare l’organizzazione per i prossimi eventi.
Restiamo a disposizione all’indirizzo concierge@artemest.com per approfondire quanto accaduto e raccogliere ulteriori feedback.
Un cordiale saluto,
Il team Artemest
Order description was deceptive& I paid…
Order description was deceptive& I paid $140 for plastic coasters- shame on me. But shame on them for price gauging and basically impossible return as customer responsible to ensure “perfect condition” return to Italy plus shipping costs. Ciao forever Artemest!
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Jill,
We’re very sorry to hear that the set of coasters you received did not meet your expectations, and we understand your frustration.
Our Post-Sales Team has already reached out to you with an alternative return solution and remains available to support you further.
We look forward to speaking with you soon.
Warm regards,
Artemest Concierge Team
Artemest provides great customer…
Artemest provides great customer service
I ordered a coat stand and I was provided
An update when it was ready to ship with
Photos. Product arrived pretty fast
And it arrived in excellent condition.
I will definitely buy from Artemest In the future. I highly recommend them!
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Adam,
Thank you for taking the time to share your feedback!
We’re very glad to hear that you felt well supported throughout the process and that everything arrived promptly and in excellent condition. It’s always our goal to ensure a smooth and positive experience from start to finish.
Your recommendation means a great deal to us, and we look forward to assisting you again soon.
Warm regards,
Artemest Concierge Team
Great Customization and Service
I was able to customize an order and received quick and helpful information from representatives
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Debra,
Thank you for taking the time to share your experience!
We’re very pleased to hear that you were satisfied with the tailored options available and that our team was able to guide you promptly and effectively throughout the process.
We truly appreciate your kind words and look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
Exceptional Quality, Design and Service
Artemest not only has the most incredible, beautiful, high design and esteemed quality products... also their customer service is exceptional. I will be a loyal customer for a very long time and look forward to purchasing more from Artemest and the lovely team soon.
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Courtney,
Thank you for your wonderful words!
We’re truly delighted to hear that you appreciate the quality of our collection and the care provided by our team. Your loyalty and trust mean a great deal to us.
We look forward to assisting you again soon and to helping you discover many more beautiful pieces.
Warm regards,
Artemest Concierge Team
They followed up with me for all my…
They followed up with me for all my questions and helped me customize my chandelier. The first chandelier came damaged from shipping, their customer service was great and they sent me a new chandelier promptly at no additional costs or headache. My new dining room chandelier is beautiful. Thank you.
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Ashley,
Thank you for taking the time to share your experience!
We’re glad everything was handled smoothly and that your customized chandelier looks beautiful in your dining room.
Your kind words truly mean a lot to us. We’re grateful for your trust and look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Their customer service is superb
Their customer service is superb!
I ordered an expensive pair of glasses for a gift and when they arrived, one of the glasses was broken.
I contacted them and immediately got a reply back, and a replacement was shipped out within just a few days, in plenty of time for Christmas. And the glasses are absolutely gorgeous.
Five stars all around!
22. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Amy,
Thank you for taking the time to share your experience!
We’re delighted to hear that our Post-Sales Team was able to respond quickly and ensure a replacement arrived in time for Christmas, making the gift for your husband a special one.
It’s wonderful to know that you’re happy with the glasses and that everything worked out smoothly.
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Unique items and top notch customer service
Artemest has the most unique, high quality products and their customer service is top notch! I had a small issue with an item I ordered and not only were they so easy to communicate with, they went above and beyond to remedy the situation. I am a customer for life!
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Erin,
Thank you for sharing your wonderful feedback!
We’re thrilled to hear that you appreciate both the uniqueness and quality of our products, and that our Post-Sales Team was able to support you promptly and effectively. Going above and beyond for our customers is always our goal, and it’s wonderful to know it made a difference.
We’re honored to have you as a loyal customer and look forward to assisting you with many more special pieces in the future!
Warm regards,
Artemest Concierge Team
Artemest is a top notch business of…
Artemest is a top notch business of artists and customer service. My planter arrived with a break, and I received the most wonderful customer service from Angela C. I would absolutely buy again from Artemest!
10. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Marian,
Thank you for taking the time to share your experience!
We’re so glad to hear that Angela provided such attentive support and that you felt well taken care of. Your kind words mean a lot to us, and we’re delighted to know you would shop with us again.
We look forward to assisting you soon!
Warm regards,
Artemest Concierge Team
Artmest offers some of the best…
Artmest offers some of the best homeware items out there. While we had a slight snag in the initial delivery, the team was quick to course correct and help the situation of hand. My items finally arrived in perfect condition and ahead of schedule. Very grateful for their assortment and service. Looking forward to buying many items from them in the future.
5. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Karan,
Thank you for sharing your feedback with us!
We’re pleased to know that you appreciate our selection and that our team was able to step in promptly to ensure everything was resolved. We’re especially glad your items arrived safely and earlier than expected.
Thank you for your trust and kind words; we truly look forward to supporting you with future purchases.
Warm regards,
Artemest Concierge Team
Great experience ordering a wedding present
I ordered a beautiful cake stand for a wedding gift and the item is so unique and I am so pleased with it. The customer service was such a great experience. Angela was so responsive and helped me with several things along the way. Will order again!
1. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Alana,
Thank you for taking the time to share your experience!
We’re so glad to hear that the cake stand you selected made such a special wedding gift and that you were happy with your choice. It’s also wonderful to know that Angela was able to support you throughout the process with care and responsiveness.
We truly appreciate your kind words and look forward to assisting you again soon!
Warm regards,
Artemest Concierge Team
The best!
Artemest continually provides the highest quality goods, unique and beautiful! Their customer service is second to none. I cannot recommend the company more! Five stars plus!! 🩷
28. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Adriane,
Thank you for taking the time to share such wonderful feedback!
We’re truly grateful for your continued trust in Artemest and delighted to know that you value both the quality and uniqueness of our collection, as well as the care provided by our team. Your enthusiastic recommendation means a great deal to us.
We look forward to welcoming you back again soon!
Warm regards,
Artemest Concierge Team
Excellent experience
Customer service was timely, courteous and helpful always. We ordered the Madrepora Luminous Sculptures and they were stunning. We had a special requirement to add wireless capacity that was accommodated no cost. Excellent experience.
14. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Lynne,
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that you’re pleased with the Madrepora Luminous Sculptures and that our team could accommodate your special request. Providing attentive and flexible service is something we take great pride in, and we’re so glad it made a difference.
We truly appreciate your support and look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Excellent Customer Service
Excellent Customer Service! An item arrived with defects and they took care of it swiftly sending me a new item. Recommended.
18. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Antonio,
Thank you for your kind feedback!
It’s great to hear that you appreciated the support from our team. Providing a smooth and attentive post-sales experience is one of our top priorities, and your recommendation truly means a lot to us.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Lovely cushions
Lovely cushions, they look amazing on my sofa. Great service and amazing custumer service. I will order again
17. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Silvia,
Thank you for taking the time to share your feedback!
We’re so pleased to hear that the cushions complement your space beautifully and that you are happy with both our service and support.
We truly appreciate your kind words and look forward to welcoming you back for your next order!
Warm regards,
Artemest Concierge Team
My buys from Artemest
Extremely pleased by my purchase. The products are just great and team at Artemest is extremely professional. Strongly recommend.
14. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Soni,
Thank you for your wonderful feedback!
We’re delighted to know that you’re happy with your order and that our team helped make your experience seamless.
Your kind recommendation means a lot to us, and we truly appreciate your support.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Great shopping experience!
We purchased a mirror by Giovanni Botticelli through Artemest and they were great with communication and packaged the fragile mirror incredibly well for a shipment from Italy to New York. We are so happy with Artemest and will be ordering from them again in the future.
15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Aaron,
Thank you so much for your kind words!
We’re thrilled to hear that you had a great experience and that the mirror by Giovanni Botticelli arrived safely and met your expectations. Ensuring that delicate pieces are well-protected during international shipping is something we take great care with, and we’re so glad it showed.
We truly appreciate your trust in Artemest and look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Our company purchased the Cromia Large…
Our company purchased the Cromia Large Green Pendant Lamps. Our customer a national restaurant chain said they are “SUPER NICE”.
Artemest was easy to work with and responded to all of our requests promptly even with the time difference of us being in Chicago. Shipped on time.
5. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Anthony,
Thank you for taking the time to leave a review!
We’re delighted to hear that your customer loves the Cromia Pendant Lamps. It’s also great to know that you found our team responsive and easy to work with, despite the time difference.
We appreciate your trust in Artemest and look forward to collaborating with you again in the future!
Warm regards,
Artemest Concierge Team
I had an issue with an existing order…
I had an issue with an existing order and customer service resolved it satisfactorily with a great deal of care and consistent communication. Kudos to Arianna for ensuring that things were properly addressed and for handling this with great professionalism.
10. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä ARTEMEST
Dear Sabina,
Thank you for taking the time to share your feedback!
We’re so pleased to hear that our Post-Sales Team provided attentive support and kept you informed throughout the process. Arianna will be delighted to know her assistance made a difference.
Your satisfaction means the world to us, and we truly appreciate your trust.
We look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
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