In France bought a heat pump boiler which costs 1800 euros. The electronic card failed after 9 months. Ariston refused to even replace the part as they say the installer didn't fit the required anti-c... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longe... Näytä lisää
Yritys on vastannut
Customer after care is not good. We were missing parts and tried asking a question. They replied asking for serial number. I sent photos of it. I also sent pictures of products. Heard nothing, I had t... Näytä lisää
Yritys on vastannut
Prompt & pleasant receptionist when made the call. Appointment arranged promptly with an engineer to visit & attend at a convenient time. Pleasant & knowledgeable engineer provided sincere servic... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Valmistaja
- Lämminvesivaraajien valmistaja
- Lämminvesivaraajien myynti
- Elektroniikkalaitteiden toimittaja
- Lämmityslaitetoimittaja
- Lämminvesivaraaja- ja lämmityspalvelut
Tietoja yrityksestä Ariston UK
Yrityksen kirjoittama
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Yhteystiedot
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Yhdistynyt kuningaskunta
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3,5
Keskitasoinen
2 t. arvostelua
On vastannut 94 %: iin saamistaan huonoista arvosteluista
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boiler repair
Very quick response to my request for engineer to repair my faulty.Ariston clas net 38 boiler.Imust add this is the first time in over six years.
24. lokakuuta 2024
Vastaus yritykseltä Ariston UK
Dear Mr Tompkins, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Desperate to avoid responsibility
Engineer claimed our installation paperwork was lying (although he hadn't seen it) and that the magnaclean hadn't been emptied cleaned during the previous 2 services (again claiming paperwork confirming it had been was wrong, although he didn't open to look himself to see if it were clean).
Very eager to blame anyone else for the issue and repeatedly said it wasn't a boiler fault.
All installation requirements were followed and documented, all services since were also on spec and documented but still the boiler failed after only 2.5 years. Invoice from boiler co but no written info on why they were charging us/what the issue was officially recorded as etc, only a bill.
No email receive details asking for the reasons several times. Only response to this issue was here, and inaccurate.
2. joulukuuta 2024
Vastaus yritykseltä Ariston UK
Dear Customer, thank you for taking the time to make this review, we are sorry you are not satisfied of our service. As per our engineers report the plate heat exchanger was blocked with debris. Our service partner removed and cleaned the part, he also advised to get system cleaned.
As per paragraph 18 of our warranty terms and conditions: "In the event that the fault is not caused by a manufacturing defect, or alternatively if the fault is due to system, or installation error or because the system requires cleansing, then our engineer will advise you of this on the day and you will be charged an inspection fee for the non-warranty visit."
The above information was also sent by email when the intervention was requested.
Kindest regards,
The Ariston UK Customer Relations Team
Reacted positively to my problem
Reacted positively to my problem, and solved it in acceptable time.
28. marraskuuta 2024
Vastaus yritykseltä Ariston UK
Dear Christopher, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Pompa di calore…
Vorerei ringraziare pubblicamente la Ariston per avermi sostituito la pompa di calore malgrado la garanzia fosse finita. C'era stata una piccola perdita di gas quando era in garanzia e in quel momento abbiamo aggiunto gas perchè non conoscevamo il motiva di tale perdita. A distanza di 3 anni il gas era nuovamente fuoriuscito per cui la Ariston ha deciso di sostituire la pompa di calore. Grazie.
2. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ariston UK
Dear Franco, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us. Even if in this case, we believe, you might have been tried to reach the Italian branch of Ariston.
Please refer to https://www.ariston.com/it-it/
Kindest regards,
The Ariston UK Customer Relations Team
Issue resolved
There was an inital mishap in scheduling due to some issue in the articulation between the UK call centre and their Irish support team, which led to a delay in getting an Ariston technitian to look at our boiler. Once that hurdle was overcome, I was very pleased with the friendly treatment throughout the process and the knowledgeble handling of the issue.
28. marraskuuta 2024
Vastaus yritykseltä Ariston UK
Dear Ivan, we apologize for the dalay with the repair. Unfortunately due to the upcoming winter time the Service Partner are starting to experience a very high volume of requests for repairs. However we confirm that the case has been internally escalated and the Customer Service's manager is currently working on your case. We will provide an update at the soonest.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Kind regards.
Ariston Customer Relations Team.
Excellent service
Quickly organised a callout. Efficient and resolved quickly resolved problem.
28. marraskuuta 2024
Vastaus yritykseltä Ariston UK
Dear Jelo, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
the reason gave only two stars is the…
the reason gave only two stars is the time it took for the engineer to arrive. My boiler went faulty on monday evening so i phoned customer services but they had finished for the day, soon Tuesday morning i phoned again and was told a service provider will phone me.i got the call on wednesday afternoon and was told there was no engineers in my area (north manchester), and the soonest they can get someone over from north wales was monday 11 am.
the engineer came over and we had hot water within a half hour with was great so my beef isn't with the engineer who was very good, its with ariston for the amount of time it took to resolve a small fault.
maybe they should have more engineers.
2. joulukuuta 2024
Vastaus yritykseltä Ariston UK
Dear Mr Bingham, we apologize for the dalay with the repair. Unfortunately due to the upcoming winter time the Service Partner are starting to experience a very high volume of requests for repairs. In addiction to that unfortunately not all the service partners are available on week ends.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Kind regards.
Ariston Customer Relations Team.
Arrived on time and installed the part…
Arrived on time and installed the part quickly. Excellent customer service
25. marraskuuta 2024
Vastaus yritykseltä Ariston UK
Dear Simon, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Uk contactable office
Uk contactable office, unable to fully understand the spoken language.
16. marraskuuta 2024
Vastaus yritykseltä Ariston UK
Dear Christopher, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
called customer services 5 times before…
called customer services 5 times before an engineer was dispatched to the house to attend the boiler.
total time from initial warranty call to an engineer calling was 2 weeks.
28. marraskuuta 2024
Vastaus yritykseltä Ariston UK
Dear Sarah, we apologize for the delay with the repair. Unfortunately due to the upcoming winter time the Service Partner are starting to experience a very high volume of requests for repairs.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Should you wish to discuss further on this matter, we remain available on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team
Came first time said nothing wrong 5…
Came first time said nothing wrong 5 days no heat it worked then stopped working again another 5 days no heat wea are 75 and 83 came yesterday and found what was wrong why was it not found first time I paid 99 the last time but won't be paying it this time he said it hasn't been serviced properly my man has been doing my services for 10 years with no problem
28. marraskuuta 2024
Vastaus yritykseltä Ariston UK
Dear Christine, thank you for taking the time to make this review, we are sorry you are not satisfied of our service. As per our engineers report the boiler was locking out on ignition failure, he found the condenser Tara blocked at the top and also the rubber hose going to main hexchange. The engineer cleared the blockage and the boiler is now working. Has explained by our Service Partner this was caused by a poor servicing. As per paragraph 18 of our warranty terms and conditions: "In the event that the fault is not caused by a manufacturing defect, or alternatively if the fault is due to system, or installation error or because the system requires cleansing, then our engineer will advise you of this on the day and you will be charged an inspection fee for the non-warranty visit."
Kindest regards,
The Ariston UK Customer Relations Team
Defective boiler under warranty
The repair took a very long time.But I appreciate that they came and tried to solve it.
25. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ariston UK
Dear Mihaela, we apologize for the delay with the repair. Unluckily not all the parts are immediately available in stock and our service partners sometimes need to order them. This can extend the timeline of the repair.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Should you wish to discuss further on this matter, we remain available on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team
Vastaus yritykseltä Ariston UK
Dear Mark, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Engineer appeared to know what he was…
Engineer appeared to know what he was doing.hopefully now the problem is sorted.
27. marraskuuta 2024
Vastaus yritykseltä Ariston UK
Dear Pat, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
no problems with Ariston,very easy and…
no problems with Ariston,very easy and quick, sub contract enginneer has a vendetta against previouce cotractor that installed our boiler,always looking for installation faults,to stop him working on it,still have faults after last visit.
20. marraskuuta 2024
Vastaus yritykseltä Ariston UK
Dear Irene, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Maintenance Technician
Very difficult dealing with people on the help line for warranty. Engineer who came was brilliant however you don't allow the Engineers to carry spare parts and our boiler could have been fixed on the first visit by the Engineer.
27. marraskuuta 2024
Vastaus yritykseltä Ariston UK
Dear Customer, we apologize for the delay with the repair. Unluckily not all the parts are immediately available in stock and our service partners sometimes need to order them. This can extend the timeline of the repair.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Should you wish to discuss further on this matter, we remain available on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team
Vastaus yritykseltä Ariston UK
Dear Darren, thank you for taking the time to make this review, we are sorry you are not satisfied of our service. As per our engineers report the system was losing pressure, he informed you that couldn't find leaks on boiler and suspects that the leak is on the pipe work.
As per paragraph 18 of our warranty terms and conditions: "In the event that the fault is not caused by a manufacturing defect, or alternatively if the fault is due to system (such as this case), or installation error or because the system requires cleansing, then our engineer will advise you of this on the day and you will be charged an inspection fee for the non-warranty visit."
Kindest regards,
The Ariston UK Customer Relations Team
Due stelle come gli anni che ha…
Due stelle come gli anni che ha funzionato il mio scaldabagno Velis Evo 100 litri. La pulizia ora mi costa 500€ e trovo spropositato. Tutta questa elettronica è un danno. Guastabilita programmata!
26. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ariston UK
Dear Raffaele, we believe you might have been tried to reach the Italian branch of Ariston.
Please refer to https://www.ariston.com/it-it/supporto
Kindest regards,
The Ariston UK Customer Relations Team
Full and extensive investigation of the…
Full and extensive investigation of the irregular fault with my boiler. Between the engineer on site and his backup support from the office the fault was identified , the boiler ignition settings were adjusted and fire fires up silently.. Thanks
24. marraskuuta 2024
Vastaus yritykseltä Ariston UK
Dear Andrew, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Great Service, Prompt, Helpful and Efficient
I booked a warranty appointment for my boiler, it was prompt, staff on the telephone were very helpful, the engineer attended and was superb. Changed the necessary part. Great Work - keep up the great service, many thanks.
21. marraskuuta 2024
Vastaus yritykseltä Ariston UK
Dear Mr Flood, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
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