In France bought a heat pump boiler which costs 1800 euros. The electronic card failed after 9 months. Ariston refused to even replace the part as they say the installer didn't fit the required anti-c... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longe... Näytä lisää
Yritys on vastannut
Customer after care is not good. We were missing parts and tried asking a question. They replied asking for serial number. I sent photos of it. I also sent pictures of products. Heard nothing, I had t... Näytä lisää
Yritys on vastannut
Prompt & pleasant receptionist when made the call. Appointment arranged promptly with an engineer to visit & attend at a convenient time. Pleasant & knowledgeable engineer provided sincere servic... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Valmistaja
- Lämminvesivaraajien valmistaja
- Lämminvesivaraajien myynti
- Elektroniikkalaitteiden toimittaja
- Lämmityslaitetoimittaja
- Lämminvesivaraaja- ja lämmityspalvelut
Tietoja yrityksestä Ariston UK
Yrityksen kirjoittama
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Yhteystiedot
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Yhdistynyt kuningaskunta
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3,5
Keskitasoinen
2 t. arvostelua
On vastannut 94 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
MP2137 Knaphill Junior School HTG Distr
We contacted you regarding a suspected warranty claim on behalf of a school, which had no heating. There was no urgency to resolve the issue just send out emails. Finally sent an engineer that couldn't identify the problem and ordered parts which we are still waiting on. No date for when parts will be available, when the engineer will attend, let alone a fix!
16. joulukuuta 2024
Vastaus yritykseltä Ariston UK
Dear Martin,
we thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service. We are constanlty monitoring on your case after sending across an urge for the engineer to contact you soon to arrange a visit.
Kind regards,
The Ariston UK Team
Very pleasant bloke and got the job…
Very pleasant bloke and got the job done asap
13. joulukuuta 2024
Vastaus yritykseltä Ariston UK
Dear Alison, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The response to our call was…
The response to our call was brilliant,an engineer came the next day and fixed the problem.
6. joulukuuta 2024
Vastaus yritykseltä Ariston UK
Dear Karen, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
4 stars reflects Nuzrat Jabar
Only not giving 5stars because of the initial experience.
The 4stars only reflects the service from Nuzrat Jabar a senior manager at Ariston who took hold of my matter after 5weeks of no progress and swiftly dealt with the partner engineers, parts etc to resolve the matter within a few days. Thank you so much Nuzrat you dealt with this superbly and it's only due to your efforts and resolution I've given 4stars.
Otherwise I would be giving this 0stars.
5. joulukuuta 2024
Vastaus yritykseltä Ariston UK
Dear Mr Ullah, we deeply apologize for the dalay with the repair.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Kind regards.
Ariston Customer Relations Team.
Couldn't be better!
The necessary repair was reported by the servicing engineer on Monday morning and the part was replaced on Wednesday afternoon.
Every stage from phoning Ariston to completing the job was handled efficiently and courteously. Well done!
12. joulukuuta 2024
Vastaus yritykseltä Ariston UK
Dear Mr Parkinson, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
A very fast and efficient service
A very fast and efficient service, given the fact I had no heating.
12. joulukuuta 2024
Vastaus yritykseltä Ariston UK
Dear Mrs Roche, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Not impressed with the helpline...
my husband rang to say that our boiler had stopped working after we had a local guy out who told us it would be a warranty job, the weather was very cold and we had no heating or hot water, he phoned at 11.50am on Monday and was told they would put it though as an emergency. The local company that you use did not get the email till late Monday evening by which time all the engineers had been allocated the jobs for the next day.
The engineer arrived on Wednesday morning and it took him about 15 minutes to fix the boiler, well done to the engineer shame we can't say the same about the person who took the original call for help.
11. joulukuuta 2024
Vastaus yritykseltä Ariston UK
Dear Mr&Mrs Robins, we apologize for the dalay with the repair. Unfortunately due to the upcoming winter time the Service Partner are starting to experience a very high volume of requests for repairs.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Kind regards.
Ariston Customer Relations Team.
Mended and up n running.
4. joulukuuta 2024
Vastaus yritykseltä Ariston UK
Dear Customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The engineer always pleasant and fixed…
The engineer always pleasant and fixed the problem with my boiler quickly. Would recommend.
19. marraskuuta 2024
Vastaus yritykseltä Ariston UK
Dear Lynne, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Top class service from Ariston
Contacted Ariston, they were very helpful from the start, booked me an appointment which was fine. Then received a call from the engineers to arrange a time and date. All arranged but then I had to change it which wasn’t a problem. The engineer arrived and was very friendly and helpful, sorted the issue in super quick time. Highly recommended
10. joulukuuta 2024
Vastaus yritykseltä Ariston UK
Dear David, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Issue solved quickly
2. joulukuuta 2024
Vastaus yritykseltä Ariston UK
Dear Tony, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Vastaus yritykseltä Ariston UK
Dear Customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Issue diagnosed quickly
Issue diagnosed quickly, part ordered and on visit to fix the part it was done expertly even picking up the fact that the air balloon inside the expansion tank had collapsed.
6. joulukuuta 2024
Vastaus yritykseltä Ariston UK
Dear Graham, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The technician was friendly and…
The technician was friendly and helpful. We had a leaking problem which was not resolved with the first valve replacement so they had to get more replacements as the boiler started leaking 5 days later. There was a delay in getting the rest of the parts in which the leak got worse but after a call informing them it was done quickly. thank you Andy.
22. marraskuuta 2024
Vastaus yritykseltä Ariston UK
Dear Derek, we apologize for the delay with the repair. Unluckily not all the parts are immediately available in stock and our service partners sometimes need to order them. This can extend the timeline of the repair.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Kind regards,
The Ariston UK Team
Second visit to fix the leak from our…
Second visit to fix the leak from our boiler was no more successful than the first.
The engineer told us that he has ordered some parts, but we do not know when these will arrive.
6. joulukuuta 2024
Vastaus yritykseltä Ariston UK
Dear Andrew,
as per our records the boiler has been repared successfully, and was lefted
operational by our service partner after the last visit. If you are still experiencing issues please feel free to contact our Customer Service at 03332408777
KIndest Regards
Ariston Customer Relations Team.
No boiler breakdown over at weekends?
Very courteous staff who promptly arranged for an engineer ro contact me, once I got in touch with someone at Ariston, but not being open til Monday after 6pm on a Friday and with no emergency number for breakdowns meant that they couldn't be contacted and nothing done over the weekend, until Monday morning!
30. marraskuuta 2024
Vastaus yritykseltä Ariston UK
Dear Customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Good
Very affable informative engineer.Turned up on time.Didn’t have to wait for an appointment
28. marraskuuta 2024
Vastaus yritykseltä Ariston UK
Dear Customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Whilst it has taken several weeks to…
Whilst it has taken several weeks to resolve, eventually my very technically difficult problem was fixed by the two engineers that arrived.
4. joulukuuta 2024
Vastaus yritykseltä Ariston UK
Dear David, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Brilliant service
Arrived on time as promised. Very helpful and polite and explained everything as he went along. Problem solved, everything left tidy ….. happy customer
27. marraskuuta 2024
Vastaus yritykseltä Ariston UK
Dear Mrs Wood, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
After abit of misunderstanding Ariston has put things right and they have sorted the issue with the invoice out. Thankyou Ariston for sorting the issue.
Bought a brand new Static which has the Ariston boiler fitted. Our gas engineer came to commission our boiler which serves hot water and radiators. This boiler is brand new never been used. We have warranty on the boiler. They noticed the water pipes leaking on start up so they couldn’t continue to commission it. They on our behalf contacted Ariston to attend to solve the leak. Ariston engineer said he couldn’t mend it due to the boiler needing emptying and refilling. As our sites water is now turned off until March 2025. He said he can’t mend it until March even though he had the replacement part in his van. Today they’ve sent us a call out fee of £99 which they say it’s a non warranty call out. Am I missing something here, why is a brand new boiler never used not under warranty. It’s not a leak on the water pipe into the van, it’s on the pipe work that was already on their boiler.
21. marraskuuta 2024
Vastaus yritykseltä Ariston UK
Dear Tina, we thank you for yur comment. Customer Service's manager and is currently working on your case and an update will be provided at the soonest.
Kind regards.
Ariston Customer Relations Team.
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