Ariston UK Arvostelua 1 564

It took about 3 weeks to fix my ATAG boiler which Ariston kindly bought out the company ATAG, which undoubtedly will mean a lack of supply of parts i may need in the future . I belted home for an appt to fix it (as if you’re not there at home they will bill you £600 for non attendance) only to find no engineer , as they had cancelled the appt via email 2 hours before . So where’s my £600 for engineer non attendance then ? I guess that, after the warranty period on he atag expires , when it breaks down next it will be scrap due to no parts .Not a happy bunny right now . The part took 2-3 weeks to arrive , the part was for sale on eBay for next day delivery btw.Only bonus we had ,was it saved £100 on gas as it wasn’t working . Log burner was in overtime .

First class service all round First class engineer thank you very much indeed well done

Can't fault the engineer who arrived, very friendly. But the fact that despite stati g what the exact issue was to the service reps who booked the appointment, the engineer was sent without parts to repair the fault, resulting in a wasted day off work to accommodate the booking and will require another to hopefully resolve the issue. All day appointments are given, where a timed slot could be booked, overall poor service varying the engineer themselves.

Engineer arrived on time and sorted out fault with speed and efficientsy.
Thankyou.

Ariston combi boiler had 9 breakdowns in 1 week with two service visits. Our recent engineer who visited yesterday said at last I think we have been sent the correct parts. Indeed once repaired it has worked perfectly for two days

We purchased the Ariston VLS Evo 80 version of electric heater whilst we were building a garden room. Due to delays in the build the water heater didn’t get installed until later on in the year. Once installed we had lovely warm water, enough to supply a small bathroom with shower and a kitchenette. This boiler worked brilliantly for around 9/10months before we experienced a fault.
The boiler all of a sudden kept tripping the electric consumer unit. With multiple tests carried out by an electrician we managed to pin point the problem to the boiler. Every time it tried to boot up it would trip meaning that we can’t even turn the boiler on.
Having contacted our supplier and being passed onto Ariston we were advised that if we hadn’t register the device we would not be entitled to the 5 year warranty and because it was purchased more than a year ago we also sat outside the standard 1 year warranty. I don’t even remember seeing a warranty set up guide with the boiler pack. Ariston have not really made much effort to help or direct us into fixing the problem and therefore we are stuck without hot water. It seems it would be cheaper to replace the unit rather than fix it meaning we have an awful waste issue. It’s a lot of boiler to throw out after 10 months of use and completely unsustainable.
I like the design and how compact the boiler is however I do not appreciate the “throw away” mentality I now seem to be facing.
Stay away if you need long term product efficiency and customer service.

Good Job well done, Thanks.

Prodotto che ha funzionato in modo impeccabile per 5-6 anni fino a due gg fa quando improvvisamente l'acqua ha iniziato a uscire ad altra pressione da sopra(deformando il coperchio) e da sotto.
Chiamato il tecnico ha constatato la rottura di uno degli 2 vasi che riscaldavano l'acqua,quindi prodotto da sostituire.Con tutta la tecnologia comunque l'apparecchio non ha dato indicazione di un guasto,nemmeno quando ho premuto per 5 secondi il tasto on off,trovo la situazione pericolosa, acqua bollente a pressione che va ovunque in giro per la casa,perfino sulla soffitta non è proprio il massimo.Fortunatamente è successo di domenica mattina mentre mi trovavo in casa altrimenti immagino poteva andare molto peggio.

Boiler repaired under warranty no charge

Excellent response to my problem,your engineer was on site as requested and diagnosed the problem very quickly. The faulty part was ordered and fitted within 3 days and although I was out of the country during the second visit to fit the spare part my son was at home and your engineer fitted the part and from the current info from my son, the boiler is now up and running OK.
I thank you for your prompt response in this matter and will be back home on 21/11/2024 and look forward to further trouble free boiler problems.
Regards,
Jim Rennie

Great communication all the way. Explanation of what issue was and quick turnaround. The engineers were patient with my questions and once parts arrived had it fixed in no time at all.

Quick, cheerful efficient reepair carried out

Telephone communications were excellent and service visit was as stated. The engineer did arrive rather late but stayed until the problem was resolved. After 3 hours he conceded that there was another issue and was unable to fix new fault.return visit fixed the issue and we now have heati!
Many thanks.

Had no hot water or heating, contacted Ariston. Engineer out within 2days, all fixed. Excellent service

Kirk the engineer was very good. He listened attentively to my explanation of the problem. And fixed. Thanks Kirk.

Sevice engineer very professional as always. Explains what he is doing and very customer friendly- great service thank you

The engineer was excellent. Fault was diagnosed and repaired efficiently, however, the fault was reported on Thursday morning and took the the engineer to attend on Monday to repair. It's a long wait of five days in winter to have no heating or hot water.

The whole process went smoothly and quickly from reporting the issue to the 2 visits from the engineer. I was delighted with the service.

I am sitting right now in a freezing cold house. Where my 80 year old mum has to wear thick jumpers and at under a heating blanket though the day in order to keep warm. She is also finding it to difficult to manage hygiene as the hot water turns off erratically after a few minutes

We had a boiler installed in 2019. Every year since then we have had to have one part of another installed or changed. Usually in the cold winter months.

This last time I have had an engineer out three times and this has done nothing despite the fact they have practically replaced every part of the boiler.

Over the last six weeks we have been in contact with Ariston so many times and the last two times we have had some very nice call handlers saying they would deal with the problem as a matter of urgency and have failed to do that.

I feel really disappointed and will never ever install an Ariston boiler again and would encourage everyone who can afford to to spend the extra money for a Worcester Bosch, Vaillant or Baxi - all of which we have had good experience off over the years ( decades in fact). My mums Baxi in her old house is still going strong at 20 years!

All the engineers where (4 in total) Helpful and polite but I was 11days in total without heating and hot water I would have expected it to be sooner I have mobility problems and had to had to be very careful with the cables from the electrical heater I also was surprised it broke down given it was only a couple of yeas old as I did choose arisen for their good reviews but I am so happy it’s all working and hope I have many years with my Aristotle