Arabian Oud Arvostelua 

Nou wat een arrogantie van de dames. Wilde 1 parfum proberen. De dame die weg liep gaf onderweg instructies hoe ik het fles uit de open verpakking kon halen om op een strookje te sprayen. En weg was ze. De andere dame die had er geen zin en was reactief vragen aan het beantwoorden. Wat een aanfluiting zeg deze zaak waar een flesje parfum gauw over de 100 euro kost. Was verre van professioneel, amateurisme ten top. Een heeeeeeel lange weg te gaan deze dames

I have been a customer for many year and I have bought multiple perfumes from this brand over the years for personal use but also for presents. My favourite perfume is Solid which I probably have for the last 10 years. Last time I have bought 2 of these perfumes and around a month ago I opened the second one and saw it was defective and shared a picture straight away with their customer service. A few days later during a flight half of the perfume leaked and shared another picture with customer services.

They basically didn’t want to do anything because I didn’t have the receipt. I explained because I bought two of these perfumes a while ago I don’t have the receipt. I also said this is an exclusive product that can be bought only in their stores so there is no way I would have bought is from anywhere else. So basically after I have spent thousands of pounds buying their products the only time I referred to them for a defective product the didn’t care at all.

For these reasons I am giving them 2 starts because it’s not any about selling something is about caring about your customers. And the second reason is that if you are selling a product at a premium price you need to make sure the quality is premium too. Very disappointed by their response and I will stop buying from them as they have ruined it completely for me as a customer.

At Christmas my favorite perfume Sultani was on sale for 150 pounds for 200 ml.
I ordered it online and even recommended it to my friends.
However, I was very disappointed.
Since I have used this perfume before, I would say that it lasts on my clothes and body for at least a day or two... unfortunately, the one I ordered lasts exactly 10 minutes.

What a bad experience with online order.
I received two perfumes with open damaged boxes no cellophane around . No customer service at all. I bought two perfumes from the shop. Helpful staff and the boxes were seal. Avoid order online!!!

I purchased a £130 perfume from the Arabian Oud website, a product I have bought several times in the past. However, this time, when I received the parcel and unpacked it, I discovered that the perfume box was sticky. Upon closer inspection, I noticed that the cap of the bottle was broken, resulting in spillage, and the bottle was completely empty.

I contacted Arabian Oud’s Head Office, providing detailed photos and explaining the situation. To my disappointment, their response was unhelpful. They refused to assist me and directed me to take the bottle to their Oxford Circus branch in London. When I visited the branch and spoke with a customer service representative and a supervisor, I was once again told to contact Head Office. They even admitted that this issue had occurred with other customers before but said their manager had instructed them that they were not authorized to issue refunds.

As a loyal customer, I am deeply disappointed by this experience and the lack of accountability. After this, I will no longer shop with Arabian Oud.

Over priced, no lasting power, one bottle smelt like petrol and was gone off.

Very disappointed smell disappears after 1 hour expected it to last a lot longer for the price wont be ordering again RIP of

Brought 4 cambodi oud from medina Arabian oud because it was on half price offer all of them don’t last more then a hour,I bought before years back and it used to last all day but with the offer I believe they must of mixed the oud,it’s not pure like before.scamming customers

I purchased two perfumes from Arabian oud at Jubail KSA (Ehsas and Elegant Black) both are very low quality and no long lasting perfume. I really disappointed for that. It was first experience but unfortunately the product was not up to my expectation.

My parcel was never delivered. Almost 3 months ago! Investigation with the delivery company closed at the end of July. Since nothing! Still no news regarding the refund.
Company to avoid! Dishonnest! I will never order anything to them!

Very fast shipping,for sure I will buy again

Bad experience, I was a good customer, but last time I bought Madawi, the fragrance that I love, and I know it really weel , it was absolutly different, absent, disappeard; I contacted customer service to propose changing, (I've not asked a refund but only a control from their..) , they replied was not possible.
Since I don't find my money under a cabbage, I'll never buy something there. (240£!!)

I used to go to their branch in Westfield shopping centre for their sandalwood oil. They used to claim it was pure and now confirm it's also a blend of synthetics which is not a problem for me as theirs is a really nice blend. Smells amazing, however their new website is terrible really cheap looking like a QVC shopping channel so ugly. I'm not a fan of the in store experience. This is where Penhaligons and Jo molone get this right they put all of their scents in the middle of the table so you can test them all yourself without the pressure. At this store a few a too high on the shelf so you would have to keep asking someone to try a new smell.
Terrible website and dated in store experience. Love a couple of their scents but the last time I visited was 3 years ago.

I wish give 0 stars, very bad costumer service, not recommended at all. Perfume came broken, now I lost my money because not possible replace, costumer service ignoring, not replying to emails, booked collection wich one didn't came. C

Quick delivery and the scent smells amazing, friendly staff. 100% recommend.

Quick delivery, love this perfume, blind buy most of it and loving it. Only give 4 stars because, could do with more of free sample. Only one free sample with my packet, Madavi gold which I love. Will be purchasing again.

The service was fine but the product itself is not up to expectations, may be its just me but I thought its gonna be a fine oud experience but definitely not worth £120. It doesn’t even last one hour properly. £22 oud spray from Zara is better😅.

The products are unprecedented and the prices are very affordable