Oudarabian Arvostelua 

Really bad experience. Ordered two fragrances and they never arrived, nor was I offered a refund.
Have attempted to contact the owner Nafeece several times but has not come back to me via email or phone.
Possibly a scam company.
I would avoid at all
Costs.

⭐ Very disappointing customer service and order experience

I ordered four perfumes and unfortunately the whole experience has been extremely frustrating.

My order was not dispatched for over a week, and I had to send multiple messages before I finally received an apology and was told it would be dispatched the following day. Even after that, there were further delays with Royal Mail.

When the parcel eventually arrived, I was shocked to receive a Royal Mail card stating that I had to pay £5.40 because insufficient postage had been paid by the sender. I had to pay this charge in order to receive my own order.

To make matters worse, one of the perfumes was incorrect. I ordered Legacy, but received Regent instead.

After trying to contact the company through different platforms without getting a response, I eventually received an email from Customer Support apologising and accepting responsibility. They promised to reimburse the £5.40 postage charge and send the correct Legacy fragrance as a priority. They also asked me to send a photo of the Royal Mail surcharge receipt, which I did over a week ago.

Since then, nothing.

No refund.
No replacement perfume.
No return label.
No update.
And now they have stopped responding again.

I have been extremely patient and have given them every opportunity to put this right, but I am still left chasing them for something that should have been resolved weeks ago.

I understand that businesses can experience warehouse or staffing issues, but what matters to me is how a company deals with a problem. Unfortunately, in my experience, the communication and customer service have been very poor.

I hope the company sees this review and finally takes action to resolve my outstanding issue. I would simply like the £5.40 reimbursement and the correct perfume I originally paid for, without having to keep chasing.

Don’t purchase anything from this company they take your money, Now been over 2 weeks since place a order that was in stock and showing as delivery within 3-5 working days nothing received, they blank all emails and calls to them! Fraudulent company

If I could give a zero star I will. Nonexistent customer service. Emailed, called, even reached out via Instagram and they liked my comment asking for an update with no action. As a disabled customer with lots of mental stress, this is poor. Stay away from them guys, raising this as a chargeback now with my bank to get my funds back! I ordered on the 27th July. Tomorrow will be 8 days with no update and 4 emails sent, one call and reached out via Instagram.

Edit: As of 16/07/2026, Oud Arabian has been in touch to apologise. It is a much appreciated gesture & as a reasonable man, I’m happy to engage with that apology.

Non existent customer services. Did not respond to my emails to customer services about a missing order. I didn’t expect them to fix the issue instantly. But to be completely ignored is really bad. Had to involve my bank to sort things out. Still no reply to my customer service emails. Will not purchase from them again.

It’s been 3 weeks since I placed my order and I still haven’t received anything. I’ve tried contacting them multiple times by email and phone with no response at all.

Avoid at all costs, they are scammers

Will update this if they fix the issue…

Ordered two bottles of Bujairami a few days apart, both seemed to show on the same tracking which I thought was strange, then parcel arrived and it only contained 1 item, hoping it may be a input error and they have a different tracking number for the other. But I’ve emailed, called and contacted on socials and nothing.

I hope they are just busy, this is my first experience using this company and I’m worried it may be my last if I can’t get in touch with someone to help me.

Haven’t received my order yet as I’ve just ordered it, but customer service is 10/10 🔥 whoever helped me on TikTok, incredibly helpful and kind. Can’t wait for my order to arrive 👍

My tracking is not working and have still not got my order. I have tried to contact them multiple times by phone and email with no reply at all. Avoid these scammers at all cost. If you want arabian fragrances use fragrancehub or dxb.