aquabliss Arvostelua 

Excellent product and service

Product arrived damaged, looks like it has previously been on a building site due to the items found inside the bathroom unit.

We tried to arrange a replacement but they said we would have to pay for the pallet delivery to be returned although this was no fault of ours.

Rude on emails, took a long time to respond when they did respond, no offer to send a replacement, will not refund us. We have disputed this with the bank but the Aquabliss are arguing that we signed for the package and the package has been moved since we signed for it, and that we have damaged it.

Very poor customer service, this company should be shut down.

Let's hope trading standards catch-up with you soon.

I only wish I had read these reviews before buying from this company.

Shower tray arrived broken, emailed pictures and called customer service to arrange replacement. Incredibly rude response, extremely hostile at every point, suggested I had broken the shower tray, suggested I was incompetent and a liar. Only wish I had read the other reviews before ordering. Credit card dispute raised. Avoid at all cost.

Easy to deal with. Well packaged and very helpful delivery guy that went above and beyond what he was meant to do. Will buy from Aquabliss again. Thankyou

Great prices
Friendly staff
Top quality products
Couldn’t recommend enough

Aqua bliss were a pleasure to deal with
The sales staff are very helpful and nothing is to much trouble from getting measurements to organising the delivery for a day good for me
Products are expectionial and we deffo be using this company in the future

Good communication, Great Basin all delivered in time

Great company to deal with, great service and great prices.

I am in the building trade and live locally to the Aquabliss warehouse. I always use this company for bathroom fittings as I get a good service and the prices are very reasonable. Jordan who works there is a sound chap, very pleasant and helpful, nothing is too much trouble.

Faulty shower and they don’t care just being rude to me

Shame I cannot award zero stars!
Sadly the product sent was not the one depicted and shown on the website through their own photographs.
When I contacted the company they refused to replace the product and were rude and became unresponsive.
They were in clear breach of the Consumer Rights Act.
Having sought advice from Trading Standards they advised me to either make a claim in the Small Claims Court or as I paid on Credit Card to make a Section 75 claim via the credit card.
I have made a Section 75 claim.
I would suggest to other people to exercise caution before they place an order and if they do decide to proceed with a purchase, that they should pay on a credit card to afford some protection.
The prices may seem attractive - but as the plumber had to leave as he could not finish the bathroom I will be out of pocket as have had to order from elsewhere and will have to get the plumber back.

Used Aquabliss on numerous occasions and have always been super efficient
Great communication from delivery company and staff are always very helpful
Will continue to use this company in the future

Simply just don’t shop with these . Terrible service , terrible customer service and a ‘ not really arsed about it ‘ attitude .

Paid a premium for next day delivery , 4 failed advised delivery days with no tracking delivery advice aside an e-mail ‘ may be Fri or Mon ‘following failed delivery ok I’ll just hang around another 2 days then it arrives a week late . 4 wasted days Like I said shop elsewhere these aren’t worth your hard earned cash . Also quality of product was crap to match the service

My experience actually went through every star rating 1-5 - and I’ve given it 5* mainly so this is read and for Scott and James’ solid customer care communication.
I ordered an offset bath that has a specific orientation and size that would fit exactly in the space. There were very few online suppliers that offered it and I went for Aquabliss. I’ve since learnt to always read the reviews first. I went for the 4-7 days delivery and eventually waited nearly 5 weeks for delivery. I heard nothing in the first 2 weeks, so I chased - this started the communication with Scott (thank goodness). The first delivery was scheduled over 3 weeks from order date, I took the day off work, and I waited for contact from the courier all day but nothing. Scott emailed to say the couriers noticed it was damaged and it would be rescheduled. Another week passed. Nothing. I chased. I was given an option for delivery for the following week, anxious to get it I went for the earlier choice and took another day off work. It didn’t arrive. By this time my builders had started. I chased. Then was told it would be delivered by the actual supplier as there were delays with their couriers. I was told the couriers would contact me on the day. Guess what, I took another day off work, waiting anxiously for some contact, anything. Nothing, then a knock at the door - it had arrived nearly 5 weeks, about 20 emails, 1 phone call and 3 annual leave days later - I couldn’t believe it! Then I noticed a deep scratch inside the bath, I felt physically sick. Fortunately it was just in the top film not the actual bath! The moral of this story is, it’s rough out there on the online market and if your hearts in good shape and you love a challenge, go for it. From now on I’ll be shopping old school and very happy to pay more. Tbf Scott was sound, and without his communication I’d have cut and run at week 3. He also told me I’d been unlucky and most purchases go smoothly, you can make your own minds up on that. Good luck.

Super quick delivery , ordered 11am Monday and was delivered 9am Tuesday
Delivery driver was really helpful and the customer service team at Aquabliss kept me up to date with delivery
After sales are great , all staff really helpful and go the extra mile
Will be recommending to friends and family

This is an absolute sham of a company, they delivered items which simply did not fit, leaked and were poorly made. When trying to complain either over the phone or over email, they were completely dismissive, argumentative and refused to take any responsibility whatsoever. Do not buy from this company.

Brilliant customer service and after sales
Great communication before delivery
Bathroom just been fixed and I’m over the moon with it
👌

If I could give minus stars I would. Avoid avoid avoid !
Appalling customer service. Rude , hides behind emails. Won’t answer phone. Delivered a damaged item and won’t refund.
Wish I had read reviews as positive reviews are very suspicious.

Hassle free ordering , the customer service team were very knowledgeable in ensuring I ordered the correct products
I don’t think quality and price of the products can be beaten
And delivery was on a day that’s suits me
Thank you

Avoid this company!!!! I wish I read the views before I bought anything from this company. I can just agree with previous comments that there is no after sales service. You have a query they ignore you, and after that you gave a bad review and they ignore you even better. They should learn from their mistake but instead of solving the customer problem they ignore you as a little kid. This behaviour is uneccaptable, magic how they stay in business, unprofessional staff, again avoid them