Very tasty savoury and sweet items, as I know from buying them years ago. I stopped mainly because I couldn't find out what the ingredients are, and since I'm gluten intolerant I couldn't take the ri... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Well u delivered on time and got one delivery I got a email confirmation for the second one there was no email both delivered on same day to different addresses So I ended up emailing you to see if u... Näytä lisää
I bought four types of mithai from Ambala Rochdale today. Against all expectations, all were terrible tasting and seemed to be stale. It was embarrassing as they were given as a gift. It’s totally ex... Näytä lisää
Yritys on vastannut
The online ordering is good. The website shows lots of choice. The product is excellent and very tasty. I have given 4 stars because did delivery lets the company down in some areas. The order in Norf... Näytä lisää
Yritys on vastannut
3,9
Hyvä
460 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 34 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Mixed mithai
I have ordered online first time. Mithai was good. But ordered mixed boxes. I like some and some mithai didn't feel fresh.
12. toukokuuta 2026
Vastaus yritykseltä Ambala
Dear Soni,
Thank you for taking the time to share your feedback with us.
We’re really sorry to hear that some of the mithai in your mixed box did not feel fresh. This is certainly not the standard we aim to provide, and we understand how disappointing this must have been, especially as it was your first online order with us.
We truly appreciate you highlighting both the positives and the areas where we can improve — feedback like yours is very valuable and helps us enhance both our product quality and overall customer experience.
Please be assured that we have escalated this matter to the store team. They will review and investigate this thoroughly to understand what may have gone wrong and to ensure improvements are made so that this does not happen again.
Thank you once again for your feedback, and we hope to provide you with a much better experience next time.
Warm regards,
Cake Box Customer Support Team
The driver said he tried to deliver
The driver said he tried to deliver. However, my father was in all day waiting for his birthday gift. So, I then added to the options to leave in the front porch the next time he delivered. Again, driver messaged to say nobody in which again, was not true and he did not leave in the porch. Now I have paid for the sweets and the delivery and received nothing. Am disgusted that driver has lied about nobody being in.
8. toukokuuta 2026
Vastaus yritykseltä Ambala
Hi Debbie,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially as it was intended as a birthday gift for your father.
We sincerely apologise for the inconvenience caused. This matter is being escalated with the management team for further investigation.
Kind regards,
Cake Box Customer Service Team
Missing item and lack of quality
Missing item and the rest that arrived was dry and not fresh at all. Looks like Ambala standards have slipped over the years
11. toukokuuta 2026
Vastaus yritykseltä Ambala
Thank you for your feedback Nadim. We are very sorry to hear about your experience.
We have escalated this with the concerned team, and they will be looking into the matter further.
Kind regards,
Cake Box Customer Support
The sweets are delicious
The sweets were delivered on time, beautifully packaged and they all taste delicious. They remind me of my time in Pakistan and India. Thankyou.
11. toukokuuta 2026
Prompt delivery
Prompt delivery, carefully packaged
However savoury snacks sent had a very short expiry date which would put me off buying more packets at a time
11. toukokuuta 2026
Super helpful staff.
Super helpful staff.
So glad you’ve got a shop in Swindon!
I shall be a regular customer for sure.
11. toukokuuta 2026
I ordered garlic sauce which they…
I ordered garlic sauce which they stopped doing it i dont know why its on the website plus there was no way to get a refund.
3. toukokuuta 2026
Vastaus yritykseltä Ambala
Hi Imtiaz,
We’re sorry to hear about your experience and the inconvenience caused regarding the garlic sauce order. We understand your frustration, especially as the item was still showing on the website and there was no clear refund option available.
We will share this feedback with the relevant team to review and improve the customer experience going forward.
Kind regards,
Cake Box Customer Service Team
We had outstanding service by Amash…
We had outstanding service by Amash Chaudhary at Ambalas Ilford. He was so efficient, helpful and made buying experience so effortless. The way he prepared the box of sweets, the advice he gave regarding how to get the best out of food and whole service was top notch! Thank you so much Amash, no one has given us this level of service at Ambalas and we will only come back because of you :)
9. toukokuuta 2026
Oma-aloitteinen arvostelu
I am extremely disappointed with the…
I am extremely disappointed with the service. Ambala ruined my event by not providing packaging with the mithai I ordered . I even complained customer service did not do anything to redress this situation.
Not using their services again and would recommend to use other confectioners as they would provide full service.
5. toukokuuta 2026
Vastaus yritykseltä Ambala
Dear Fareen,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that your experience did not meet expectations and understand how disappointing this must have been, especially for an important event. We always aim to provide both quality products and a positive customer experience, so we regret that you felt let down on this occasion.
Your comments regarding the packaging and the support you received from customer service have been noted and will be shared with the relevant teams for review, as customer feedback is extremely important to us in helping improve our service standards.
We sincerely appreciate your honesty and the opportunity to look into this further.
Warm regards,
Customer Support
Keep it up Ambala!
So far the sweets I have tried have been faultless. Gulab Jamun, Cham Cham and the chocolate barfi tasted fresh. I am hoping that the freshness will last for the next few days.
The sweets were well packed.
8. toukokuuta 2026
Item not delivered
Item not delivered. DPD tracking useless. No way to contact and get this resolved. I guess if you want to throw money down the toilet use this service.
7. toukokuuta 2026
Vastaus yritykseltä Ambala
Thank you for your feedback.
We are very sorry to hear about your experience and sincerely apologise for the inconvenience caused regarding your delivery and the tracking updates.
Please be assured that we have raised this matter with the concerned team, and they will get back to you with an update as soon as possible. We understand your frustration and are sorry for the inconvenience this has caused.
Once again, we apologise and hope to resolve this for you soon.
Kind regards,
Cake Box Customer Support
Timely delivery, fresh products
My package arrived on time. It was well packed and the products were fresh and as usual, delicious.
5. toukokuuta 2026
Easy and reliable on line ordering
We ordered almond barfi, pistachio barfi, motichoor ladu and kala jamun; enough for around 40 people. The ordering process was straightforward. Items were well packed and arrived in perfect condition. Delivery was on time.
16. huhtikuuta 2026
Good food and Ambala Whitechapel staff…
Good food and Ambala Whitechapel staff good people
1. toukokuuta 2026
it was so testly and yummy 😋 thank you…
it was so testly and yummy 😋 thank you so much for the services 😍
22. huhtikuuta 2026
Excellent service,next day…
Excellent service,next day delivery,decent price and proper Indian sweets and snacks
29. huhtikuuta 2026
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