I bought four types of mithai from Ambala Rochdale today. Against all expectations, all were terrible tasting and seemed to be stale. It was embarrassing as they were given as a gift. It’s totally ex... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
We had outstanding service by Amash Chaudhary at Ambalas Ilford. He was so efficient, helpful and made buying experience so effortless. The way he prepared the box of sweets, the advice he gave regard... Näytä lisää
Most of the items were not fresh and not crisp. Packaging was pretty bad. Whoever thought of double packaging with difficult to open outer packaging Ambala boxes and plastic inner containers withou... Näytä lisää
Yritys on vastannut
I ordered some Gulab and Burfi. They were all delicious. Timely delivery. Attractive packaging (nice outer boxes with sealed container inside for freshness). I live in Scotland and there is no chance... Näytä lisää
3,8
Hyvä
409 arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 18 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Prompt service
3. kesäkuuta 2026
Delivered quickly and all delicious!
4. kesäkuuta 2026
Vastaus yritykseltä Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
Hello
Hi
When you order on line they still make you wait in the queue and also not very good English speaking.
Customer service not very good.
7. kesäkuuta 2026
Vastaus yritykseltä Ambala
Dear Waqar,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about your experience. This is certainly not the standard we aim to provide, and we understand how frustrating it must have been to experience delays despite ordering online and to feel dissatisfied with the customer service you received.
We genuinely appreciate you bringing this matter to our attention, as feedback like yours helps us improve both our service and the overall customer experience.
Could you please let us know the name of the store you visited? Once we receive this information, we will escalate the matter to the relevant store so that they can review and investigate your concerns regarding the collection process and customer service experience. We will also ensure that appropriate feedback is shared with the team to help prevent similar issues from occurring in the future.
Thank you again for your feedback and for giving us the opportunity to look into this matter further.
We sincerely apologise for the disappointment caused and hope to serve you better in the future.
Kind regards,
Cake Box Customer Support Team
Absolutely gorgeous Barif
Absolutely gorgeous Barif , delivered very quickly wonderful flavours will buy again
4. kesäkuuta 2026
Vastaus yritykseltä Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
Excellent secure packaging
Delivered on time but really noticeable packaging. Secure and ideal for the presentation I want to make
4. kesäkuuta 2026
Vastaus yritykseltä Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
Delicious sweets and excellent customer…
Delicious sweets and excellent customer service.
28. toukokuuta 2026
Vastaus yritykseltä Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
Vastaus yritykseltä Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
Delivered on time and food is fantastic.
28. toukokuuta 2026
Vastaus yritykseltä Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
Terrible experience
I bought four types of mithai from Ambala Rochdale today. Against all expectations, all were terrible tasting and seemed to be stale. It was embarrassing as they were given as a gift. It’s totally expensive rubbish, in fancy packaging. Not the quality expected from traditional Ambala.
This was my 1st experience of Ambala Rochdale and I shall not return. Furthermore, my experience will be shared with all nearest and dearest.
5. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ambala
Dear Customer,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about your disappointing experience with the mithai purchased from our Ambala Rochdale store. It is particularly upsetting to learn that the products did not meet your expectations, especially as they were intended to be given as a gift. We understand how embarrassing and frustrating this must have been for you.
Please accept our sincere apologies, as this is not the standard of quality or freshness that we aim to provide to our customers.
We genuinely appreciate you bringing this matter to our attention. Feedback such as yours is extremely valuable and helps us improve both our products and customer experience. We have now escalated your comments to the store so that the team can review and investigate the concerns you have raised regarding the quality and freshness of the products and take any necessary steps to improve.
Thank you again for taking the time to provide your feedback. We value your comments and hope that, despite this experience, we may have the opportunity to serve you better in the future and restore your confidence in Ambala.
Kind regards,
Cake Box Customer Support Team
Order # 100-COL-000089731
Order # 100-COL-000089731
Was not ready for my daughter’s wedding instead they asked me to come back after 4 days.
Pathetic
AND
I’m waiting for my money back
1. kesäkuuta 2026
Vastaus yritykseltä Ambala
Dear Khalid,
Thank you for your feedback, and we are very sorry to hear about your experience.
We sincerely apologise that your order was not ready as expected, especially for such an important occasion. We understand how disappointing and frustrating this must have been.
Your comments will be escalated to the relevant team for review so that we can investigate what happened and work to improve our service. We will also follow up regarding the refund status.
Thank you for bringing this to our attention. We appreciate your feedback and will do our best to ensure this does not happen again.
Kind regards,
Customer Support Team
Delicious sweets
Delicious sweets, fast delivery and very well packaged - everyone loved them! Definitely will be ordering more and would recommend to all.
27. toukokuuta 2026
Vastaus yritykseltä Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
Sweets arrived hot so was not sure if…
Sweets arrived hot so was not sure if they had spoiled
26. toukokuuta 2026
Vastaus yritykseltä Ambala
Hi Saman,
We are extremely sorry to hear about your experience.
We understand your concern regarding the sweets arriving warm, and we apologise for any disappointment this may have caused. We appreciate you bringing this to our attention and will share your feedback with the relevant team for review.
Kind regards,
Support Team
Prompt delivery of its delicious sweets
1. kesäkuuta 2026
Vastaus yritykseltä Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
Vastaus yritykseltä Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
The sweets are remarkably fresh and…
The sweets are remarkably fresh and delightful.
30. toukokuuta 2026
Vastaus yritykseltä Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
The website is easy to understand and…
The website is easy to understand and clear
The regular update of your order arriving at the destination I requested
Professionalism
22. toukokuuta 2026
Vastaus yritykseltä Ambala
Thank you for your lovely review. We’re delighted to hear you enjoyed your experience with Ambala. We truly appreciate your support and look forward to serving you again soon.
Delicious and Excellent service
29. toukokuuta 2026
The Ultimate in Mithai!
The Ultimate in Mithai!! Absolutely do the best Barfi!!! Easy to order and efficient delivery!
22. toukokuuta 2026
Nothing like original Ambala.!
Done well with advertising very colourful and professional but the actual product was a let down.
bland tasting mithai tasted just like normal local shop cheap mithai...
Ambala once used to be the go to place for your sweets but now id rank it at the bottom. Maybe it was the branch but either way I will not buy from here again.
29. toukokuuta 2026
Vastaus yritykseltä Ambala
Dear Customer,
Thank you for your feedback.
We’re sorry to hear that the product did not meet your expectations on this occasion. Your comments have been noted and will be shared with the relevant team.
We appreciate you taking the time to share your thoughts with us.
Kind regards,
Customer Support Team
Bought as a gift and it arrived in time…
Bought as a gift and it arrived in time and was enjoyed by my family for Eid.
28. toukokuuta 2026
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