Amazon Arvostelua 604

Unacceptable from Amazon! I have never in my life dealt with such a bad company. Not one order was delivered! These awful cheap labor drivers, that’s why! Amazon go work with DHL, we will pay the delivery cost!!!!!!!

No delivery as they left it at another villa, I spent 40 mins via online chat and got nowhere. Extremely poor customer service and zero delivery service - very unprofessional

408-1175840-1168362 was my order number I called them to ask for my refund the time they are taking to refund is around more than a week in spite of the seller being in the same city..the refund needs to be made in the Amazon Gift Card that also is taking one week minimum which is not acceptable at all as they claim that the Amazon Gift card balance will be refunded within 2-3 hours Amazon needs to work on this and do the needfull at the earliest. Also the delivery team that you have got is the worst they never call us on our registered number and keep roaming without delivering the products on time which is not acceptable again.

I don’t even want to give one star. 😡
It was a horrible experience ordering with them. Their delivery team was too lazy to even call me before rejecting my order. Customer service was terrible—I had to explain my issue to 4 or 5 different people, and during the chat, more than 20 representatives kept changing.

Now, after a week, I received a message from Amazon saying I’ll get my refund in another 7 days. There’s absolutely no value for our money, and they’re just fooling the customer.

Some of the customer service agents were rude, and I don’t even remember their names because I was chatting with over 20 people. 😡
I won’t be ordering from Amazon anymore.

I paid an extra fee specifically for special/early delivery and rearranged my entire schedule to be available to receive the item. I even canceled other plans just to wait for this delivery. However, without any proper explanation, Amazon changed the delivery date to the next day.

So what exactly did I pay extra for? Not only was the delivery delayed, but my time was completely wasted. This is very unprofessional and disappointing from a company like Amazon. If you offer early delivery for an extra charge, then you should fulfill that promise. Otherwise, don’t offer it at all.

As a Prime member, buying an item worth over AED 1000 in the morning and being promised to have it by 11pm the same day, I am disappointed since it's 11pm the 2nd day and the item is still not sent out for delivery. Was "sent by mistake to the wrong facility" as the CS agent said. Still in the same city though! They just don't care about correcting their faults because it seems that last thing they care about is customer satisfaction.

To be honest I can nolonger recommend Amazon to anyone.
The delivery services are getting worse . You order something and it takes more than 10 days to be delivered imagine ordering coffee and getting it after 10 to 15 days
Customer service is full of robots , sometimes they change status to delivered before even cm received the package
It is the worst service provider of this generation
I ordered my items it’s now 2 weeks item still not even shipped . It’s really disappointing from such a big brand .

I recently tried purchasing a Meta VR headset during a resale discount on Amazon UAE. I placed the order, and shortly after, it was cancelled. They asked me to verify my ID, claiming it was necessary for discounted resale items.

I followed all instructions and submitted my verification. It’s been more than three days, and nothing has happened. The order is still cancelled, and the ID status is still "pending."

What’s worse is that just a few hours (around 3–4 hours) after the cancellation, the price of the item increased. I tried again and placed a second order—this time, using a credit card instead of Tabby—and it was cancelled again! So now both attempts were rejected, one with Tabby and one with credit card. Yet Amazon says there was "unusual activity" on my account, which makes no sense.

My account is over 15 years old, starting from the Souq.com UAE days, and is protected with two-step verification. I’ve made countless purchases and always paid on time. Still, I’m being treated like a suspicious buyer for simply trying to purchase a discounted item.

I checked the Google Play Store reviews for Amazon, and many other customers from all over the world are facing the same issue—especially when buying discounted or resale items. Orders get cancelled, ID is requested, and then the price goes up. This pattern feels unfair and intentional.

Amazon clearly has no proper system in place to handle these situations. Their customer service is getting worse over time, and even loyal, long-term users are facing poor treatment.

Unfortunately, I’ve seen similar service issues on Noon as well—cancellations, delays, and weak support. It seems like big e-commerce platforms in the region are losing focus on customer satisfaction.

At this point, I’m strongly considering ending my Prime membership and switching to more reliable alternatives like AliExpress, TEMU, or other local apps that value customer trust and don’t make buying a simple product so difficult.

I’m writing this review to let others know: you’re not alone. Amazon needs to take real responsibility before more loyal users walk away.

Another time significantly delayed and it’s really getting worse. On top box with 24 bottles of water delivered and purposefully put upside down to hide the damage. I lifted up and all 24 fell out and scattered in the corridor! Who can do something like that?????

Amazon delivery and fullminet of orders is just getting worse and worse. Initially it was reseller orders but now it's amazon stuff as well. I pay for a prime subscription and supposed to get next day delivery, but it often fails. Today I get a message saying failed to deliver. Customer service is completely unhelpful, once you get through wall after wall of tedious bots .

My experience with amazon ae is unforgettable, January 24- 2025 i order for samsung a 55 1,135AED and cancel same day they they didn't refund my money back mail there customer care they suspended my account till now I didn't get my money back this is the registered number 544257461, you can reach me on this number 526502881...

My experience with Amazon.ae is horrible. The customer service is extremely unhelpful, after a discussion over 1 hour complaining about the professional behavior of delivery associate, you end up wasting your time and nothing is solved. I have complained many times that the delivery associate just dump my orders infront of the gate without properly handing them over to a resident. He has no excuse because he never tried to ring the door bell or call. He just drop the packages and leave. I have complained multiple times about the same behavior happening over and over again but received nothing in return. I only hear excuses and apologies without a proper action. And when I ask to talk directly to the delivery associate, all I hear is “for privacy issues we don’t share their contact information”. What the heck!!! Why do you share the customer information with them then??? Isn’t it also braking the privacy of your customers??!!
Not to mention the worst customer service team ever. Everything I complain, they keep transferring me to someone else and the issue takes more than 45 minutes and not solved.

I have been a loyal customer to Amazon Europe, Amazon US, Amazon UK and Amazon Germany and never ever faced a problem with the customer service or the delivery associates as much I faced with Amazon ae. Not only that, compared to international Amazon, Amazon ae has the worst products when it comes to the quality or handling. In most of the time products are defective or of a poor quality.

I think it’s better they close Amazon ae. It’s a waste of time and money of the customers. They deserve better service.

Thanks God we have better alternative options in the UAE like Noon, Desert cart, Dubai store and many others.

I recently ordered a laptop lenovo Thinkpad T470 through amazon ae, exterior is ok but the battery is horrible.
It shows 100% but it drains within fraction of seconds.
Writing tons of negative will never affect them, amazon has no issues whether customers are satisfied or not they will continue.

Hello. I ordered yesterday toy for my son and pay for quick delivery... So delivery rider doesn't wanna leave it in our unit arguing thst our security don't allow him cuz he doesn't have an ID with him. How they let him work without ID. And I told him I don't know where you are staying u can't leave it there it not our reception you have to leave it on the reception if u can't come up without ID. So he just ignore me and saying I can't go up or I leave whatever I am or I ll return. Cuz it was not cash payment. I'm super surprised how he talk. While it's his mistake working without any documents in Amazon. That security can't let stranger up without his Documents. And it's our sefty reason.

Poor shipping and handling, items was bend and leg was dislocated, Poor handling delivery people. Improperly delivered.

Delivery service is terrible, throwing items over my 2 mtr fence, many times breaking the items. Then you call customer service who promises returns/refunds and sometimes offers some money on my gift card but in most cases simply don't do this. They are the only delivery service with this poor quality and service so I started ordering with other companies and am avoiding Amazon as much as I can.

Horrible customer service. No return of my money from past 3 weeks...... You end up in calling and they go in circles with you till you get sick of them....I even learn by heart what they are saying....no solving of the issue.....Where is my refund,Amazon??????

I can't recommend this e-commerce platform in the UAE enough! They've got everything you could possibly need, from the latest electronics to everyday groceries. The delivery is super speedy, which is a huge plus, and their customer service is top-notch—always ready to help out with any questions or issues.
Shopping here is such a breeze😀
I’ve had nothing but great experiences.
It’s become my go-to place for all my shopping needs!

Poor delivery service the guy just throw the box outside my door! called Amazon to report this and seems like they are used to it NO EMPATHY POOR CUSTOMER SERVICE!

When I order a thing Amazon said that I will get it one day after I ordered it and it’s bin 5 days and I have not got my package so I cancelled the order but they said I will only get my money after 3-5 days so I hope this message can let every body know that DO NOT BUY ANYTHING FROM AMAZON😡😡😡