Love our new dining table! I ordered a walnut dining table and chairs set from this company earlier this month, and to my surprise, it arrived within a week! That’s incredibly quick these day... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great delivery service provided by Miro and Michal from ASB deliver service. Kept me updated though out the journey,arrived on time-highly recommended, pannels looks lovely.Thank you very much !!!
Yritys on vastannut
Outstanding Company Despite receiving faulty dining chairs I have nothing negative to say about Aluxo. The customer service I received from Kirk has been absolutely outstanding, which is a very rare... Näytä lisää
Yritys on vastannut
I ordered the product on the 25th of July and had ir delivered on the 5th of August. The outer box was heavily scored and when opening it had created a hole through the product which hopefully I... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Aluxo brings together trend-led design, premium quality furnishings, and high-level customer service to deliver statement furniture and investment pieces that will last.
Yhteystiedot
32 Albury Drive, OL12 7SX, Rochdale, Yhdistynyt kuningaskunta
- hello@aluxo.co.uk
- aluxo.co.uk
4,6
Erinomainen
234 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 35 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Aluxo
Thank you for your fantastic review, Phil!
We’re delighted to hear that you had a simple and seamless experience with us. Making the process smooth and straightforward for our customers is always our goal, so it’s great to know we delivered on that. We truly appreciate your recommendation.
Arrived within the dates said and…
Arrived within the dates said and delivery slot. Easy to assemble but definitely need two people to do it.
Happy with product and it looks as it did on the website.
6. tammikuuta 2026
Vastaus yritykseltä Aluxo
Thank you for your lovely feedback, Donna! We’re so pleased to hear your order arrived as scheduled and that you’re happy with how it looks in your home. You’re absolutely right — assembly is much easier with two people, and we’re glad it all came together smoothly for you.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Aluxo Harlem 2 seater…
I ordered the Aluxo Harlem 2 seater sofa. It arrived within the described time frame (10 days) and the quality is excellent. Soft and plushy but still supportive. Very sturdy and feels like it is built to last. Very impressed.
6. tammikuuta 2026
Vastaus yritykseltä Aluxo
Hi Tom,
Thanks for the amazing review! 😊
It’s great to hear that you were happy with your experience. Feedback like this keeps us motivated to do our best every day. We really appreciate your support!
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Kind Regards
The Aluxo Team
Delighted
Delivered so quickly, we couldn’t believe it!! So comfortable and looks fantastic in our room. Quality is excellent and the price was unbeatable. Can’t fault in any way. Absolutely delighted.
6. tammikuuta 2026
Vastaus yritykseltä Aluxo
Hi Ann,
Thank you for the 5 stars! ⭐
We’re so glad you had a great experience and appreciate you choosing us.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Kind Regards
The Aluxo Team
Beautiful sofas
I bought the oatmeal bauble corner sofa and 2 chairs,,delivered super fast in boxes. Absolutely beautiful and love them. Nicest sofas I’ve ever bought. Quality is 10/10
Will be buying more furniture for sure.
Thank you.
6. tammikuuta 2026
Vastaus yritykseltä Aluxo
Hi Sandy,
Thank you for your excellent review.
We’re delighted to hear you had a great experience and truly appreciate your feedback. Your support means a great deal to us, and we hope to assist you again in the future.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Kind Regards
The Aluxo Team
I recently purchased a corner sofa.
I recently purchased a corner sofa.
Not only that I am super pleased with the affordable price but also with the quality.
While my sofa was delivered we encountered an issue ,the sofa was delivered incomplete the company quickly and presionaly fixed it right away.
They were not only responded quickly to my emails but made the effort to phone me to explain it what happened and apologized.
This impressed me a lot and made me rate aluxo sofa company 5stars.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aluxo
Hi Ana,
Thank you for your review, it means a lot to the team, specially Nina, who I know worked hard and called you to organise getting this sorted as quickly as we could.
Its never nice when the courier lets us and you down, but making a mistake, but we pride ourselves on getting things put right as quickly as we can when they do.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Kind Regards
The Aluxo Team
Delivery was great driver so helpful…
Delivery was great driver so helpful very pleased with your company thanking you James thomson.
18. tammikuuta 2026
Vastaus yritykseltä Aluxo
Hi James
Glad to hear the delivery was great, and that it was a pleasant experience.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Kind Regards
The Aluxo Team
Beautiful
Ordered the white marble dining table with 6 chairs. My kitchen looks amazing. Just a beautiful statement. Only negative thing is took 3 weeks for my delivery.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aluxo
Hi,
We are so pleased that you love the dinning set, but we are disappointed to hear the delivery took longer than expected, please reach out to us at hello@aluxo.co.uk, as we would love to investigate what went on here to help improve our service.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Kind Regards
The Aluxo Team
great prices and quality wall panels…
great prices and quality wall panels and the service is 10 /10 from the delivery man who is very helpful to customer service i would recommend to everyone .thanks
5. tammikuuta 2026
Vastaus yritykseltä Aluxo
Hi Stephen,
Thank you for another positive review, its great to see someone using us over an over again, thanks for being such a loyal customer.
Reach out to us at hello@aluxo.co.uk so we can keep looking after you.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Kind Regards
The Aluxo Team
Some teething problems, but all resolved
Updated.. We purchased what i think were some semi-expensive chairs from Aluxo. They arrived, one leg missing the chrome covering, fabric faulty on two of the chairs. Emailed numerous times to get a replacement leg and agreed a part-refund. After some back and forth customer service did focus on our issues and we now have the issues resolved and a full suit of chairs looking good against our new dining table.
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aluxo
Hi Wayne, Thank you very much for taking the time to update your review.
We’re truly sorry that your chairs initially arrived with faults — we completely understand how disappointing that must have been, especially with a new dining set. We appreciate your patience while we worked through the replacement leg and part-refund with you.
We’re pleased that everything has now been resolved and that your full set of chairs is looking great alongside your new dining table. That’s exactly the outcome we always aim for.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
What you need to know before ordering
Products are good especially for the price but customer service is pretty much non-existent. I was charged an extortionate amount for delivery, I didn't receive the correct order with the correct number of products. Communication from the company was poor via web chat and email which were occasionally answered after several days, if at all. There is no phone number to call to get a quicker response. I sent my order back as the panels didn't look right in the space we were thinking. It's been collected but still waiting for a refund after a month.
1. joulukuuta 2025
Vastaus yritykseltä Aluxo
Dear Rashmeet,
I am so sorry to hear of your experience with us, we never want a customer to feel let down and when things go wrong we pride ourselves on getting them put right.
You reported a missing box on your first delivery which out courier lost and we organised a replacement to be sent out on a next day delivery for you with our sincere apologies. You explained that you had tried to chat to us over the weekend sadly our Customer Service team only operate Monday to Friday so we missed you, but that you had planned to do the work that weekend and had instead changed your mind and wanted to return the products to us, which we again arranged with an apology.
The refund has been arranged for all of the product and the £24 delivery charge excluding the one box that you cut up, we hope that if you need anything else you will reach out.
Kind Regards
The Aluxo Team
very poor
Should be none 15 days still no samples very poor.Just glad it's only samples and knot a big order
8. joulukuuta 2025
Vastaus yritykseltä Aluxo
Hi Sean,
We are so sorry to hear your samples haven't arrived these were dispatched on the 8th December 3 days after you ordered due to the weekend with Royal Mail.
We've checked and noticed you haven't emailed to let us know of any issues and wish you had as we would have shipped replacements straight out to you.
The samples you ordered were completely free, but we will raise a refund of the £1.99 you paid for postage now for you.
Please reach out via email if you would like us to send you a replacement order free of charge.
Kind Regards
The Aluxo Team
Excellent sofa
Excellent sofa. Same as the pictures. Also very soft and stitching is amazing. Easy to assemble. However did not receive any warranty documents.
8. joulukuuta 2025
Vastaus yritykseltä Aluxo
Hi Alia,
We are glad you love the Tribeca as much as we do, drop the sales team an email and they can forward over the warranty info if it isn't in your spam folder.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Kind Regards
The Aluxo Team
Vastaus yritykseltä Aluxo
Thanks Merven,
We hope you are getting a great nights sleep on the new mattress.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Kind Regards
The Aluxo Team
Great Dining Chairs
I ordered 8 dining chairs, and 2 arrived with incorrect bases, meaning they cannot be assembled. I chased the Customer Service team and this was resolved in a few weeks, as they sent the correct bases. The chairs are great quality and it seems that the Customer Service team has now been changed, so potential issues will be resolved quicker, which is a positive!
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aluxo
Thank you Amreet for updating your review — we really do appreciate you giving us the opportunity to put things right.
We’re very sorry again that two of the chairs arrived with incorrect bases. We understand how frustrating that must have been, especially when you’re looking forward to getting everything assembled. That said, we’re pleased we were able to resolve the issue and get the correct bases sent out to you.
It’s wonderful to hear that you’re happy with the quality of the chairs, and we truly value your recognition of the improvements within our Customer Service team. We’re continuously working to make our processes faster and smoother for all our customers.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Vastaus yritykseltä Aluxo
Fay,
Thank you for the review, the Tribeca is one of our favourite sofas and we are glad you love it.
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Kind Regards
The Aluxo Team
Absolutely love these acoustic panels…
Absolutely love these acoustic panels from Aluxo.
Delivery was super fast and the quality-to-price ratio is honestly amazing. I chose the Walnut Dark Oak finish and they look fantastic in real life , very premium and stylish.
They’re cheaper than B&Q . The panels instantly elevated the space and were exactly what I was looking for.
Highly recommend if you’re after beautiful acoustic panels at a great price.
25. marraskuuta 2025
Vastaus yritykseltä Aluxo
Hi Sunny,
Thank you so much for the great review, we are glad you love the panels as much as we do.
Kind Regards
The Aluxo Team
Terrible still waiting a refund
Terrible do not order from this site.
I’m still waiting a refund of over £500 a month after collection.
All emails have been ignored and there is no phone number to allow you to speak to anyone.
Also reached out on social media and nothing!
Seem like a scam company.
Theres was also difficulty will initial delivery, total shambles.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Aluxo
Hi Alison,
We are so happy that you love the product,
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Kind Regards,
The Aluxo Team
Interior Cladding
Prompt delivery and first class stuff.
The thickness of the backing means it's really rigid and easy to work with.
25. marraskuuta 2025
Vastaus yritykseltä Aluxo
Hi Aaron,
Thanks for the great review,
Please do tag us on any socials @aluxoliving should you upload pictures. We love seeing how you style our products in your home :)
Kind Regards
The Aluxo Team
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