ALOGIC Arvostelua 

The customer service is outstanding. The post office delivered the package to the wrong address and I directly contaced the Alogic Support. They immediately took action and tried everything to redirect the package. In the end they sent me a completely new one which arrived very quickly. I’m absolutely amazed by there support, truly recommend it!!

Awesome Product and Awesome Monitor! I called with a hundred questions on how to get the monitor set up with a secondary monitor and they spent over an hour and a video chat helping me get the dual monitor set up dialed in. He showed me how to match colors and more. Can't say enough about the customer service. The monitor itself is awesome, touch screen and the swivel work perfect. The monitor has amazing clarity and works stellar for my video editing. BUY!

Great products which I really go love (matrix + range of wireless chargers/stands are very much part of my daily life) but more importantly - there after sales support is unmatched. I had a query on a purchase and the tech team went over and above to make sure I was happy. Slowly replacing more of my tech with Alogic based on this experiencd

Great follow up on delivery with an email to ask if we have picked up the item as the PO had not marked as delivered.

Ich habe drei Monitore von Clarity Pro Touch 27" UHD 4K-Monitor mit 65 W PD, Webcam und Touchscreen sowie weiteres Zubehör der Firma in zwei Bestellungen bestellt. Einer der drei Monitore weist einen ersichtlichen Hardwaredefekt auf und ist nicht verwendbar.
Die Produkte entsprechen meinen Erwartungen und erfüllen ihren Zweck. Bei einer Reklamation ist der Service jedoch sehr schlecht. Die gesamte Kommunikation beläuft sich inzwischen auf insgesamt 26 E-Mails (in der Zeit vom 26.10.2024 bis 07.11.2024) zwischen mir und dem ALOGIC Kundenservice sowie 4 Briefe, die sie per Post (Einschreiben Rückschein) erhalten haben. Da der Kundenservice derzeit keine weitere Kommunikation zum Sachverhalt des defekten Monitors führt und seitdem 05.11.2024 nicht mehr antwortet, werde ich den gesamten Vorgang nun anwaltlich prüfen lassen.

Bewrtung auf englisch
I have ordered three monitors from Clarity Pro Touch 27’ UHD 4K monitor with 65 W PD, webcam and touchscreen as well as other accessories from the company in two orders. One of the three monitors has an obvious hardware defect and cannot be used.
The products meet my expectations and fulfil their purpose. However, the service is very poor when I make a complaint. The entire communication now amounts to a total of 26 emails (in the period from 26/10/2024 to 07/11/2024) between me and ALOGIC customer service as well as 4 letters that they received by post (registered letter with acknowledgement of receipt). As customer service is currently not communicating any further regarding the defective monitor and has not responded since 5 November 2024, I will now have the entire process reviewed by a lawyer.

Furchtbare Kommunikation. Ich wollte einen Artikel zurückschicken und habe mich über den Support bzgl. der Rücksendung gemeldet. Diese versicherten mir, dass sich innerhalb von 2 Tagen jemand bei mir meldet. Dies geschah nie. Über den E-Mail Support musste ich den gesamten Fall wieder aufrollen und wurde anschließend erneut ignoriert. Das ganze ist jetzt über eine Woche her...

Many thanks for the quick response after I discovered that the screen was almost sold out.
I got it, tested it and I am very happy about it

I had an issue with a very delayed delivery due to the delivery partner, which was frustrating. However, Alogic's support team was responsive and helped resolve the situation, including a compensation for the inconvenience. While it wasn’t the smoothest experience, I appreciated their efforts to make things right in the end.

I bought 2 monitors at Alogic. Though these weren´t in stock I got a direct contact to be informed about date of delivery. Very smart contact. Monitors were delivert earlier than stated. Perfect.
The product itselfs are of very good quality. Nothing to complain. Have bought several times and will buy again. Recommendation!

I had what I thought was an issue with a phone/watch charger, supplied by Alogic, which I received help with and the problem is now resolved, because Alogic reached out. Entirely happy.

Excellent service. Negotiated with a chatbot who very quickly turned into a real human being, and they could not have been more helpful. Organised delivery within a very tight time frame, the screen has arrived, plugged it in and it works nicely...off we go....

I recently had an issue which later was a very simple solution but I contacted Alogic messaging service and had a super helpful human on the other end that waited until we were sure it was back and running. Great service!

I purchased a Triple 4K 'displayport' (MX3) docking station to use with a combination of monitors. I was a little unsure of how it would go prior to purchase, but read the specs & seemed like it should work. Now I've been using it for some time I'm extremely happy. Great access to all screens including the laptop screen, an older one that I needed to use an adaptor to connect & two others are daisy chained together & work perfectly = 4 Screens - I've even trialed a 5th monitor in the remaining slot & that worked as well. Couldn't be Happier - Great Products that do what they are designed to do.

Another product on my order was discontinued, I was contacted by the Customer Support Exec, who offered a replacement, dearer product, for the same price in it's place. They patiently contacted me repeatedly (my fault for not checking that email account) until we had it resolved - EXCELLENT customer service!
Highly recommend!

Product got delayed but I didn't mind it because Customer support was on point. The responded within hour when I asked where my product is, gave me exact estimate when it will be delivered and they were in contact with me all the way until product was delivered. Amazing!! Rarely seen, but it deserves recommendation

I decided that I would purchase a computer system that I wanted. I upgraded from a Mac mini to a Mac Studio, and then searched for a monitor to match. After reading the reviews, I decided to splurge on a 27" Alogic Clarity 4K monitor and I'm sure not disappointed. The image on this monitor is worthy of its name. There are multiple ways to hook it up....HDMI, USB-C, etc and all the different cables are included. It's definitely a quality monitor, and a nice saving from going all out on an Apple Studio display. I had some set up questions and submitted them online. Within minutes, I was talking to a tech rep who walked me through everything. The only drawback is the many monitor options are accessible using confusing small buttons on the bottom of the monitor....There could be a better method. Still, I'm very happy with my purchase.

The product is outstanding, had a sma issue with the power bank but the customer service and speed to resolve this was outstanding, thanks again.

Excellent customer service. I've been using the 27"monitor for a few months and it is great quality. Will be purchasing a second monitor! 10/10

This company has a great customer service and the matrix charger 3-in-1 is fantastic product

I asked to purchase packaging to transport my monitor. They shipped it to me for free. Excellent, fast service. Really impressive.