ALOGIC Arvostelua 

We returned goods to ALOGIC on 19 September, and almost four weeks later, we are still waiting for our £900 refund.

I emailed the company on 1 October to chase the refund and was told that their finance department would process it. Two weeks later, still no refund.

Today, I contacted ALOGIC through their online chat, only to receive exactly the same response, word for word, as the email I received two weeks earlier. Clearly, this appears to be a standard, pre-written response rather than anyone actually dealing with the problem.

It is completely unacceptable for a company to hold on to £900 of a customer's money for this length of time after goods have been returned.

We are now having to initiate a £900 chargeback through our bank, as I have very little confidence that ALOGIC will voluntarily issue the refund.

Having now read some of the other negative reviews, I only wish I had checked them before placing our order.

The customer service has been appalling, with nothing but empty promises and generic responses.

My advice is simple: avoid ALOGIC. Do not make the same mistake we did.

I will update this review if and when we finally receive our money back.

A fantastic product and super customer service (thank you Hansal!). The new 40-inch monitor changes my way of working. It’s clear and fluid.

Quickly fixed an issue, very helpful technical support team. Thanks!

Outstanding customer support from Oscar!
Garry, my sales rep from Alogic, set me up with Oscar!!!
I had an issue setting up my two brand-new 27" 5K touch-screen monitors, but Oscar, the IT specialist at ALOGIC, saved the day! He was endlessly patient, extremely courteous, and friendly throughout the entire process. Beyond his great attitude, he is insanely intelligent and solved the issue seamlessly. It’s rare to find technical support that is both exceptionally skilled and a genuine pleasure to work with. Thank you, Oscar!
Jim - Chatham, USA

I purchased one of their products and, unfortunately, bought it through someone that was not an authorized distributor. I had no idea that was the case when I bought the product.

When I contacted Alogic afterwards for a warranty repair when it failed, their technician told me that the device was faulty but refused to repair it. After multiple back-and-forths, they replaced it once, and the device they replaced it with failed within about 2 months of me receiving it. This was on one of their 21,000 mAh battery packs.

Really lousy that they acknowledged that their device was bad. In fact, I have emails from their technician saying, "I definitely have a bad device," but only because I originally purchased it from a third party. They refused. Even the one that they sent directly from their shop failed, and they refused to replace it.

The support was courteous and precise. I found the technician very helpful. We did manage to find the problem, and I expect the issue will be resolved shortly.

I've been waiting for an in stock item for 5 weeks now. I'll come back here once I get it and review the actual product. I'm regretting not going to Officeworks and just buying something off the shelf.

great products and amazing Support.
Hansal really did a great job in providing fast and helpful information !! customer service couldnt be better !

Today, Hansal from Alogic technical technical support helped with issues, I was having with my Clarity Pro 4k screen and other things. Hansal was very knowledgeable and patiently. He resolved the issues within no time. Thank you Hansal for helping me out.
Kind regards,
Mariah Millard

Perfect cutomer service performance i've ever had. The power bank which ordered3 months ago broken , i wasnt happy with it and i claimed to customer service . They changed the device and did not make anything problem. Thank you very much again. And special thanks to Oscar from support tem.

The Customer support was fantastic. Very helpfull.

Don’t do it. Awful company to deal with. Terrible product. Faulty on arrival. Seem to be dragging their feet so much on the return process. I have chased hard for 2 weeks and keep getting lied to. Massive regrets.

good tip, helpful, and supportive

A 50cm USB cable failed on a battery pack. I am not if it was through poor quality or rough handling. I reached out to Alogic asking what the replacement price would be. I thought that I would purchase a spare as we have 2 of these batteries. Hansal got back to me very quickly. He shipped a replacement one for free. It arrived today 21st August. Extremely happy with the service.

Thank You to Hansal
Excellent service and very professional
Today everything is working very well

Marc

Was timely and with pertinent follow ups that were important to get the issue resolved.

Aatish was very helpful in assisting me with set up...start to finish with great attention to detail. A true asset to Alogic. Thank you!

I had some connectivity issues with my 32" 6K Alogic touchscreen monitor and called Alogic support to figure out the cause of the issue.

Aatish answered my call and proceeded to efficiently and courteously help me out; after a quick few minutes we figured out that I had been using the wrong type of USB-C cable this whole time and we got the issues resolved post haste.

I give my experience with Alogic customer support a 10 out of 10 possible points and want to give a shout out for the great job done by Aatish!

I experienced a compatibility difficulty with your SD card reader and was unable to solve the situation so emailed your contact site. Hansal replied promptly with a suggested course of action in clear, easy to understand language. After following the advice given I was able to understand the likely cause and successfully solved the situation. It was a nice change to get such prompt service and for it to be in a form that non computer types like me can fathom. Thank you