Allure Jewellery Arvostelua 

My experience with Allure Jewellery was not impressive at all. I bought a bracelet with a viewing lens for my wife, who had just lost her mum. Upon checking the image prior to wrapping, it was apparent that there were marks on the image that weren’t on the photo that I supplied with the order. I contacted Allure to explain. As it was getting very close to Christmas, I suggested that we continue this issue after the seasonal mayhem was over. Picking up the issue after Christmas was a bit slow on their part.

After consulting my wife, we decided that the bracelet was not worth the money and as it stated in the website that your were at liberty to a replacement or refund, if you weren’t fully content with your order, I did request a refund but was told that a replacement had already been actioned. I wasn’t even given the choice of a refund.

Looking at the now less blotchy image, it is still blurred on the periphery of the of the picture. I’m not happy at all with this less than acceptable product, so please buy with caution. We won’t be coming back for more, or recommending this company to anyone. We are also taking the bracelet to a jeweller to check that the item is actually made from Stirling silver.

Would give less stars if I could. False delivery times. No response to emails. Can not track parcel, says shipped with royal mail but Royal Mail have no parcel. Will miss the recipients birthday so will be contacting the bank for a refund.

I would only recommend buying if you’re buying far in advance as the dispatch and delivery time displayed on the website are largely incorrect.

I initially left a 1 star review as my order hadn’t even been shipped yet after almost 2 weeks and allure kept giving me the same blanket response saying they can’t give me an exact date when my item would be shipped but today I finally received my item just in time for valentines which I’m thankful for. But the process was a lot of stress as I thought I would be without a gift for my boyfriend so that’s why I’m only improving it by 2 stars.

Ive never posted on trust pilot before but due to the awful experience Im currently having with Allure Jewellery, I feel like I have to warn people against using this company !

I ordered a Permanent Bracelet kit for me and my partner on the 26th January (order number CE78610) as a gift for her for Valentine’s Day. With all that I’d read on the website, 2 day dispatch time and then 2 day delivery time, I was expecting it with 4-5 days. 2 weeks later and it still hasn’t been dispatched.

All I’m getting from customer service is apology after apology to the point where I don’t even think they know what’s going on. Ordered in good faith and just been given excuse after excuse, avoid like the plague people !!

Awful quality
Awful delivery time
Just 100% awful

I had 3 yes 3 replacements on a sentimental bracelet and each one was faulty.

Do not buy from this company cheap rubbish that’s my honest opinion.

Content creators be warned. This company will ask for content, send contracts and product and then not send payment. It’s been over 45 days and I’ve been ghosted. Such a shame, please don’t work with this company!

If I could rate lower on this scam website I would.

Ordered a bracelet kit, was told it would arrive within 2-4 days standard. After a week had passed I contacted their email. Was told that due to their stock issues it was now classed as a custom order and would take longer.. would have been nice to know but oh well.

My order arrived too late to gift but the website says they accept returns of non custom orders.. this is wrong. I contacted to organise a return and after multiple emails backwards and forwards where at first I was told they wouldn't accept a refund, then they would but it would need to be escalated in the team, after another week I chased this up and was sent an email with someone else's order tracking info..

Then finally after saying I would leave this review, was told I could send it back, to an address that is different to the companies registered address, this is obviously assuming I would have to pay to return this item and trust that I would receive my refund. After this experience I will not be doing this and have unfortunately just had to take the loss. I hope others read this and don't do the same.

I paid for the priority processing because I had a hard deadline for the gift to arrive which was well within their “2 week” timeline. The order (order number #CE78855) has still not been processed and each time I contact them I get the same AI reply with no tracking or update on my order, just false promises that I will be updated at the end of the day (which does not happen).

There is no way to get through to a real representative and if this really is a “UK based company” shipping from the UK then it should not be this difficult to get an update on the order or to even process an order, especially if you offer a paid priority processing fee and do not intend on honouring it.

I had an extremely disappointing experience with Allure Jewellery. I ordered two items, one of which never arrived and was intended as a Christmas gift. Despite their website stating they aim to respond within 12–24 hours, I waited over three weeks with no response before having to chase them. After finally replying once to say they would “look into it,” I then heard nothing again for another 10 days. In total, it took over six weeks and three separate emails — including one expressing my frustration — before any real action was taken. I should not have had to repeatedly chase just to get my issue acknowledged and investigated. Eventually, they agreed to refund the missing item but provided absolutely no explanation as to what happened to it or why it never arrived. I was also asked to provide my bank details because I paid via Apple Pay, despite Apple Pay refunds being entirely possible without this. To make matters worse, the refund I received was less than I was owed, as they deducted delivery charges — even though my original order qualified for free delivery and the missing item was entirely their fault. Terrible customer service, poor communication, a missing item with no explanation, and a refund that still wasn’t correct. I would not recommend ordering from them.

Had an amazing service from Charlie products were to a high standard and the communication throughout the purchase was great I would definitely recommend them to a friend and they stand out among the other companies selling similar products
Thank you again

Misrepresentation. Chinese company presenting itself as UK based. The address provided here is a rural farm in Totnes. Tracking wouldn't work and when I queried suddenly they sent me an email stating tracking was by CNEXPS. (China express)

Please be aware there is an Allure Jewellers and an Allure Jewellery. The former may well be legit but the latter is definitely not and looks be mimicking the other website. Emails bounce back, messenger inbox and insta messages says no-one monitors the in tray. No way of contacting them. And surprise surprise … no order delivered… SCAM!

Absolutely appalling quality. And even worse customer service.
Brought these as an anniversary present to find that the quality of them were shocking. The tools didn’t cut the bracelet cause they were clearly cheap. And then the links wouldn’t attach. I contacted them and they said that Customer satisfaction is very important to them and said I can either send them back for a refund or get 25% off. I sent them back as there was 0 damage to them and they were happy with pics I sent. Then all of a sudden because we attempted to close the clips they said they won’t refund them as they can’t restock yet I’m sure they got loads of them little clips in stock to replace as bracelet was immaculate.
They then said they wouldn’t refund anything even after I paid postage to return. I said can I have 25% I was offered if I didn’t send back and they still said no. Now they are ignoring me whilst I’m receiving emails from other people who work for them with a discount code! As if I’ll order again!
I will be chasing up until I get my money back for this tacky jewellery set.

I got a bracelet for my boyfriend's birthday with a picture of us inside - the picture is really clear both when looking into it and projecting to a flat surface, the general look is really cleanly finished, and when I had a complication with the shipping (my neighbour picked it up by accident so I thought it had been delivered ro a wrong address) the support team responded really quickly with a promise to investigate where the parcel could've ended up - luckily nit needed but still all around good service and a sweet lovely product

Awful - took nearly a month to arrive - missed the persons birthday and it didn`t even arrive in time to use it for her Christmas present. When it did eventually come the packaging was lovely - the bracelet is awful, so cheap and nasty looking that I certainly wont be giving it to the person that I purchased it for. Given that it is personalised they wont refund - so it is just a complete waste of money.

So me and my partner ordered the matching couples bracelets and I ended up making mine too short so it wouldn’t fit. I contacted the company who sent me a replacement free of charge straight away which has now arrived and we’re rocking them proudly! :)

Great! Had an issue with one of the jewellery pieces but they resolved it by sending out a new bracelet free of charge despite being slightly out the warranty period. This really meant a lot as it was a present for my mums birthday. Excellent service!

After losing our pet dog.. my daughter asked for a necklace for Christmas and she is thrilled with it. The little picture of the dog is lovely Thankyou 🥰

This Company is fantastic, truly exceptional customer service and my items were delivered before Christmas as promised by their team, especially since it's custom-made to order, jewellery is gorgeous and beautiful, the photo inside is clear and very visible, I dont know how they do it, but it works, loads of compliments already, I will definitely be recommending you to all my friends.

As with many reviews below allure state a delivery of 2-4 days on their items but after I purchased a Xmas present I got a tracking code for Royal Mail but for weeks it has stated they haven’t received the item, after speaking to royal the have confirmed a request for delivery was processed but no item has ever been received. I have emailed allure to be told it’s royal mails fault as they are busy and I should have an update in a few days but after asking for a proof they have sent this to Royal Mail they have not responded. Disappointing customer service and I will have to go through my bank to claim the funds back with no Xmas present to show for it!