Alamo Rent A Car Arvostelua 

Absolute Mafia Methoden!!
Gebucht wurde ein Viertürer für 14 Tage ,bekommen habe ich ein 500er Fiat ! Preis 23€ pro Tag. Nach 14 Tagen verlängerte ich telefonisch um weitere 11 Tage mit Zusage der Mitarbeiterin alles kein Problem, selber Tagespreis. Dann die große Überraschung ,mir wurden sage und schreibe 97€ pro Tag von der Visa abgebucht!! Rund 1400€ für 24 Tage!!
Auf Anschreiben wird nicht reagiert, am Telefon wird nur versprochen und erzählt!
VORSICHT VORSICHT VORSICHT !!
ACHTUNG!! ACHTUNG!!! NIEMALS TELEFONISCH VERLÄNGERN!!!
Die Call-Mitarbeiter haben keinerlei Befugniss !
Trotz Beschwerden, die Mafiosis bleiben hart.

Advarsel!!!!
Alamo rent a car Basel-Mulhouse airport skal I undgår!!!!
Snyd og bedrag af den værste skuffe.
Pas på når I aflever bilen.
Vi lejede en bil og afleverede den uden nogen skader. Det var jeg 100% silker på. Jeg gjorde mig umage og gjorde rent på bilen både indvendigt og udvendigt for at være sikkert på at der ikke var nogle skader.
Ved aflevering af nøglerne blev der sagt at grundet travlhed vil bilen blive tjekket for fejl og mangler indenfor de næste par dage.
14 dage senere kommer der en mail om at de har opdaget 2 små ridser som vil koste 660euro at udbedre. Dagen efter blev pengerne trukket fra summen der blev reserveret.
De har ikke formået ar svare på mine henvendelser.
Aldrig nogensinde vil jeg leje en bil fraAlamo eller Entrprise rent a car.

Very good, friendly staff
Helpful, given me an upgrade too
Particularly single out the lady at the car pick up area yesterday

J’ai loué une voiture sans assurance avec eux ERREUR!!! En voyant tous ces commentaires je comprends mieux. Ils vous donne une feuille vierge en disant que le véhicule n’a rien. Personne ne fait le tour de la voiture avec vous. En rendent le véhicule 10 minutes à genoux à chercher la moindre égratignure!! Et bien sur 275€ pour un dommage que je n’est pas fait. Une honte!!
Vous pouvez réclamer tout ce que vous voulez - c’est comme parler à un mur. C’est du vol. Je venais pour des raisons de perte d’un défunt - avec mon bébé de 2 ans! Bref ça m’écœure! Je n’avais pas besoin de ça. VOLEURS!!!

Mick Hurley , Ireland
Rented a car in Memmingen airport from Alamo recently with (full cover ) this was a work trip and i had a very tight schedule to keep. Around 6 hours after picking up the car , I got a flat tyre in a remote part of southern Germany 2-3 km from the nearest village, rang the help line and they organised breakdown assistance (this would not be necessary if the vehicle had a spare wheel but of course it didn’t)
The breakdown truck took over 3 hours after I was told it would take 45min to 1 hour , the recovery guy was there for the car only with no replacement car or means of repairing the tyre he was there to take the car and leave me stranded, only for I forcing him the make a call to organise a replacement car it would never have been arranged again during that call they said this replacement car would be with me in 45min it took 4 hours, in total I waited 7 hours on side of the road in the dark this to me is probably of the worst customer service I have ever experienced ( I would strongly recommend not using this company for car rental in that part of Germany) it was appalling treatment of a paying customer never again ,and the cherry on top , they charged me excess on mileage which I know I had only clocked 150-170km max

I made the car reservation at ALAMO RENT A CAR through Rocketmiles, from July 19th to 29th, when I arrived at ALAMO RENTA CAR in Ezeiza - Argentina they did not have the type of car booked, (they did not have car availability) so they "KINDLY" proceeded to cancel my reservation and assured me that they would refund my money. It's been 75 days and I haven't received a response to the emails sent to Lifemiles (they say it's only the means of payment), rocketmiles (they say it's only the means for booking) and ALAMO (they say... NOTHING, THEY DON'T RESPOND, they just say send information to Complaints link), and my $613.59 was never returned. Who can give an answer? Who responds?

We rented a 7 seats car with full coverage, we paid for it, when we arrived, we were said that we needed two debit cards under the same name, since we had two cards but not under the same name, we were not given the car and they said that they didn't know if we will get our money back.

We rented an intermediate car on 9/11/2024 around 15.30. It was at O’Hare Airport in Chicago.The lady in the Alamo car delivery was very helpful in getting our CarPlay set. The first car was difficult to manage, so she decided to give us another car which was much easier to connect to our phone. We were very happy with the help because for us it was already late in the evening due to our long flight into Chicago.

Have hired cars from Alamo since back in 2000 we have just recently came back from holiday in Boston and New England. The car we were supposed to receive was an intermediate, however we were allocated a full size Toyota Camry. When hiring a car I always video around the exterior of the car, and certainly on this occasion as there was minor scrapes scuffs and dings. This was a 2023 model with just shy of 39000 miles on the clock, since covid I feel that the hire cars tend to be kept for longer and have a higher mileage than pre covid !!! I also noticed that although the car had been washed and hoovered, that the passenger seat had a spill on it during a much earlier hire at some time during its life. Obviously this hadn’t been cleaned properly by the customer or by Alamo, so therefore the seat had a dirty ingrained stain. The car itself was a lovely car to drive and gave no issue during our hire period. On returning the car there was no issues and everything went smoothly. I have only issued 3 Stars due to the fact of the scuffs and dings and dirt ingrained seat. All other previous hires I would have given 5 stars.

ZERO STARS! AVOID AVOID AVOID!

20km onto our drive the engine warning lights came on and the vehicle went in to limp-mode on a very busy motorway heading out of Marseille airport.
We had to arrange our own breakdown as Alamo refused to do it. It took two hours to turn up after many phone calls back and forth with Alamo.
The breakdown service wouldn't take the vehicle as it was "drivable" in limp-mode. This is the agreement they have with Alamo.
So back onto a very busy 130kmp motorway at 18kmp which is all the vehicle would do.
Managed to get off at the next junction without getting killed. More phone calls to Alamo to get a replacement vehicle, with always a promise they would ring back but they never did. Limped 35km to the hotel trying to use back roads to avoid accidents. Eventually at the hotel another phone call and again a promise of a return call from management. Guess what? The office closed and no call was recieved.
This is the worst company of any kind I've ever dealt with EVER.
LET'S SEE WHAT TOMORROW BRINGS!
Oh, and I had a 95year old in the car with me

UPDATE - No return phone call in the morning and when I rang them again "surprise" they have no record of my phone calls.
I took matters into my own hands and drove (in limp-mode) to the nearest Alamo office. I was then told that there are no cars available and would have to drive back to where I picked it up from. This would have been impossible due to the engine being stuck in limp-mode. After having a very forceful conversation with the staff we were driven to what amounted to a back street garage with empty beer bottles, litter and an old mattress strewn all over the lot.
We were given a much lower spec vehicle which was badly damaged on every panel and bumper, filthy on the inside and out and not fully fuelled up.
No help was proffered to us to try and resolve what was Alamo's issue with a faulty, dangerous vehicle.
No effort was made by Alamo staff to get us a vehicle which worked.

THE WORST COMPANY I'VE EVERY DEALT WITH!

Bilen var som sådan fin nok, men vi betalte for roadassistent i tilfælde af punktering eller lignende. Bilen låste os ude på et tidspunkt mens nøglerne stadig lå i bilen. Efter flere forsøg på at få hjælp fra Alamo hvor de lovede at være hos os inden 90 minutter fik vi efter 5 timer besked om at de ikke kunne hjælpe os og at vi måtte løse problemet selv og efterfølgende få refunderet regningen. Super dårlig service der kostede os en hel feriedag på en tankstation.
Torben Jensen Denmark

Huur alstublieft geen auto bij Alamo Mexico City Airport. Van 21 juli tot 12 augustus 2024 hebben we 2 auto's gehuurd vanuit Nederland, via Sunny Cars, een zeer correct en integer bedrijf met klanten, maar Alamo, ook al hadden we de 2 auto's met een volle tank afgeleverd, Alamo bracht een bedrag in rekening met de creditcard alsof ze de 2 tanks hadden zelf gevuld, dat is diefstal!! Ze profiteren van toeristen! Maak altijd foto's dat de tank vol is en bewaar de bon van het tankstation!

Alamo mi addebitato una cifra non dovuta

Goede ervaring gehad met Alamo. Auto opgehaald in Los Angeles en teruggebracht in Phoenix, verliep allemaal snel en soepel.
Paul is een vriendelijke medewerker in Los Angeles.

Arrived at Belfast Airport for car pick up booked for 12.30pm ended up with several other people waiting for over 45 mins for it to be 'CLEANED' . I also over heard one of their team chatting saying it was total chaos . It sounds like this regularly happens here. Car was old and really not great shape can't see that the standard of the cars are that good . Never again - Customer service when approached sent a very standard reply

Alquile con ellos en Praga a través de la
Plataforma check24. La verdad que es un servicio deplorable. Inflexible y malo. Si puedes alquila con otro rent a car. Sale un poco más caro pero sufrir a esta gente es peor.

Got stranded in the dessert in BC, large expensive car for three weeks just decided not to run anymore. They basically left us there and told us to make our own way to them with 3 kids and a lot of luggage, had to hitchhike (no taxi or shuttle in the region) to the nearest Alamo office in Kamsloop who hadn’t been informed, no car available. Couldn’t ring an international phone number back to tell us what’s going on and they couldn’t reach Alamo office at Kamloop airport. The guy at Kamloop airport was friendly and did his best but had no idea that we were coming.
Points of improvement to Alamo:
1. Be able to call international phone numbers!
2. Have established relationships with transport providers for the people so clients are not left to hitchhike with kids and luggage as the tow truck can only take one person
3. Make sure that your staff is able to always reach an Alamo office with an emergency number
We will not use Alamo again as a rental company. My husband owns a travel company and due to these fundamental process failures he wil also move his business away from Alamo.

Everything was fine picking up the car at Manchester airport UK.
Returning the car I was charged for refueling when I had deliberately chosen the prepay option on pick-up. It was computer issue I was told.
I questioned via email to customer service on 3 separate occasions in July....no response at all.
They also charge a 20% premium location fee at the end. That 20% ripoff includes your entire billing so if you purchased their expensive insurance that's a lot of fee expense. How do they get away with it?
Stay clear of Alamo and it's affiliate companies and go anywhere else.

We hired a car at Dublin Airport last September (2023)for 1 week. They tried to offer us to use a device so we didn't have to keep paying toll. I refused because it would have costed me 30 euros more just for the pleasure having the devise in the car. After we returned the car on 22nd September, they checked everything and closed the agreement. I asked if there is any outstanding and they said none. in October I saw a transaction from Alamo for 2nd October- Toll payment. I called them and after been putting on hold for over 10 minutes and cost me over 5 euros, someone answered and he could not understand what the charge was for. He said he would give a refund of 50 euros. But that was a big fat lie. He never did and never replied my email. They are nothing but a company that will try to scam their customers. I rather crawl with my barefoot than hire a car with Alamo. Anyone who is considering Alamo, please avoid them at all cost.

Booked a car through Expedia. Landed in Saskatoon, Sask and headed to the counter. There was a line of over a dozen people. There was one person working the counter for National, Enterprise and Alamo. After standing in line for over about 45 min I went to Avis. About a minute later the whole line moved. They were all told that there was no cars and they should go to Avis. What a gong show. Complete incompetence.