Alamo Rent A Car Arvostelua 

customer service and Soukaina (contact person) are unreliable and dishonest. I definitely don't recommend this place.

I am very disappointed with the customer service at Rent A Car. In case of a problem, they do not respond and offer no assistance. Their lack of responsiveness and support is unacceptable. Avoid at all costs.

Bad customer service and they don't help you with problems, if you want to enjoy a nice holiday, I would advise against this company.

Unfortunately I left my sunglasses case (with my sunglasses inside) at the office when I returned the car.

Once I arrived at the airport, I realized that I had left my sunglasses there. It was about an hour after I had been there. So, I immediately contacted Soukaina Moussaid since she was my point of contact.

She told me that no sunglasses had been found and that they had thoroughly checked everything. Additionally, my sunglasses case is very large and hard to miss.

The next day I asked her to check the camera footage, but she said that nothing was visible on it.

I mentioned that someone would come by to verify this. About 25 minutes later, I received a message that they had been found.

She sent me a photo of my sunglasses case with the sunglasses inside WITHOUT ANY DAMAGE. I confirmed that they were mine. I had already mentioned several times that they were Versace sunglasses.

All by all, she also sent me a video showing that she had sealed the case with tape and placed a paper with my details.

When I received my sunglasses and removed the tape, I saw that they were completely damaged (all sides).

It is very clear that this was done deliberately. I still do not understand why this happened! I find this truly shameless. As you can see on the pictures, this is clearly sabotage.

Customer support couldn’t do anything because of lack of evidence... oh yeah I would certainly damage my own sunglasses of €300 🙄 Very bad customer service. Their CRM Salma Matrane is from global lease in Casablanca. They do everything to protect their staff. But don’t forget, God sees everything.

I find it so unfortunate that such people still exist.

Top, einfach kompetent und schnell. Danke, gerne wieder!

Mi experiencia(oficina álamo de oficina de Zaragoza Estación Delicias)es buena Aunque un usuario anterior del coche que use impidió fuera perfecta, sinceramente después de comentar el problema la atención al cliente y en relación a la responsabilidad post alquiler,una gran atención por parte de Emilia y la politica de empresa en este caso en concreto, recomiendo al 100% (alquiler del sub kia sport blanco)del viernes día 5 de julio al 8 de julio viaje a
Albacete

Ich habe über eine Vermittlungsagentur einen Mietwagen bei Alamo/Enterprise Tallinn in der Zeit 19.06.-24.06. gemietet und es wurde eine Kaution von 1.300,00 Euro über meine Debit Mastercard geblockt (gg. Extragebühr für die Debit Karte). Bis heute (06.07.2024) wurde die Kaution nicht zurückgezahlt.
Es gab am 20.06. ein Problem mit dem linken vorderen Reifen, in den sich ein Nagel/Schraube gebohrt hatte. Bin sofort zum Alamo/Enterprise-Büro am Flughafen Tallinn gefahren und ich sollte selbst zu einer Werkstatt fahren, die den Schaden sofort behoben hat. Der Alamo/Enterprise-Mitarbeiter teilte mir mit, dass die Kosten von meiner Kaution abgezogen werden. Bis heute, 06.07.24 habe ich weder eine Rechnung der Reparatur erhalten, noch wurde mir die Kaution zurückerstattet.
Mehrfache Anfragen per Mail blieben unbeantwortet. Eine Antwort von der Vermittlungsagentur steht noch aus. Ich befürchte, dass Alamo mittlerweile betrügerisch unterwegs ist und meine Kaution einbehält. Ich werde alles versuchen, meine Kaution minus der Schadenzahlung (max. 200,00 EUR) einzufordern. Es ist übel, dass eine solche international agierende Autovermietung dieses wunderbare Land mit ihren scheinbar betrügerischen Maschen schlecht macht und es scheint so, dass ich abgezockt wurde. Ich hoffe nicht, dass ich auf den eigentlich nur geblockten und dann von Alamo einbehaltenen 1.300,00 EUR sitzen bleibe. Ich werde in der kommenden Woche Strafanzeige gegen Alamo/Enterprise stellen!
V O R S I C H T ! ! ! V O R S I C H T ! ! ! V O R S I C H T ! ! !
DIESER ANBIETER WIRKT SERIÖS, SCHEINT ES ABER NICHT ZU SEIN. 1.300,00 EURO KAUTION HAT DER VERMIETER DERZEIT UNBERECHTIGT EINBEHALTEN !!!

Zaragoza - Delicias Train Station

Prenotazione cumulativa di due mezzi,
Nonostante il preavviso di ritardo tramite numero telefonico fornito dal contratto l’addetto ci nega un mezzo creandoci un gigantesco disagio.Dopo una pacata discussione e la richiesta di spiegazioni i toni cominciano ad alzarsi in quanto l’addetto comincia ad innervosirsi ,un atteggiamento totalmente insensato.il suo nervosismo sale sempre più. Ci minaccia addirittura di toglierci il van (l’altro mezzo prenotato)io ed il mio collega decidiamo che ha superato il limite della decenza e rischiamo di arrivare alle mani e perdere la nostra consueta eleganza.
Per trovare una veloce soluzione ci rechiamo presso un altra ditta e loro ci spiegano che Alamo è solita truffare i clienti con prenotazione in overbooking e facendo pagare danni preesistenti sui mezzo

Biggest scammers and even scumbags! Stay away from them.

What's with the staff at Alamo these days. They act like they really don't give a s**t about anyone. Not just at the front desk but also in the parking area. At reception they upsold me to an Audi Q5, which was good since I drive the same, but it was a really dumbed down version. No GPS, with or without the ability to use my Apple phone. No wireless ability. No windscreen warnings, no this and no that - all included on a basic Q5. They surely must have paid more than the basic Q5 just to have those things removed! When I asked about GPS the service person didn't say anything (now I know, he didn't know and couldn't be bothered to check). There wasn't anything in the car so I went back and got one of their Tom-Toms. Even the guy outside wanted me to change cars to the one nearest to him so he didn't have to go get the Q5 from the garage! Oh well, at least their check-in was great!

Hired a car through alamo LAX, they were very easy to use and i changed my plans twice and they were super helpful and found a solution. Chase at the counter was a huge help.
And i had no troubles with the return either a really easy car hire with no trouble would trust them over any other

State alla larga
Miami beach 3 Maggio prenotazione caricata sulla carta di credito 2 volte
Richiamati telefonicamente hanno disconosciuto qualsiasi responsabilità
Per 80€ e all’estero purtroppo ti ritrovi a non poter fare più nulla…
Mai più

Had a few issues with credit card , finally sorted ...car was great no issues , clean and good car ...will use again

Rented at San Francisco Airport ,Valerie on the check in desk was a star and Tim in the garage is a credit to the company.

mi experiencia en el aeropuerto de barcelona el prat. El coche fue reservado a través de una agencia de viajes. El comportamiento del personal inmediatamente pareció arrogante y antipático. Proporcioné todos los documentos requeridos, incluida una tarjeta de crédito a mi nombre para pagar la franquicia. Una tarjeta bancaria diferente al país de residencia, pero a mi nombre. Un empleado de la empresa arrojó mi tarjeta sobre la mesa y dijo que el país que emitió la tarjeta debe coincidir con el pasaporte. Vale. Expresé sorpresa y dije que traería otra tarjeta dentro de media hora. Cuando este empleado regresó, sonrió y dijo que había cancelado mi reserva. Y él no puede ayudar. 03/04/2024. Espero que todos tomen una decisión.
PS: Inmediatamente tuve que reservar con otra empresa, donde todo transcurrió sin preguntas y en un ambiente agradable. pero la velada ya estaba muy arruinada. Espero poder recuperar mi tarifa de alquiler

Good customer service at Miami airport, nice little Jeep Renegade, helpful customer service on phone.

I rented a car from Alamo at the Denver airport. Although this review has a negative aspect, I write it because the customer service I received was exceptional!
When I arrived in Denver (mid January) the customer representative told me I needed an all wheel drive car because I was headed into the mountains. So I upgraded from a rear wheel drive vehicle. This proved to be the right choice as I ended up in a snow storm! It was in the snow storm that I realized the windshield washer container was empty! So I had to navigate driving with brown dirty spray hitting the windshield. Fortunately, when I hit the fluid button a couple of times, a couple of small squirts hit the windshield. Then as it snowed harder, more spray came off the vehicles in front of me to assist in cleaning the windshield. Finally I came to an exit, pulled into a gas station and bought windshield washer fluid.
When I returned the car, the gentleman (Hernan) who checked the car in, asked about the trip and the car. So I told him about the lack of washer fluid. Before I could say anything, he told me we were going to talk about a discount. As impressed as I was with the discount, I was more impressed by Hernan's desire to take responsibility on behalf of the company and start a conversation, before I could ask about what could be done.
As I close my note, I do wish I could remember the young ladies name who told me I needed to upgrade. I appreciated her care about my welfare. I also do want to reiterate Hernan's exceptional customer service skills! I'd say this is a sign of a company's training of its employees to exceed a customer's need for satisfaction when something goes wrong!

Vores fly var forsinket pga. Tromsø lufthavn lukkede ned i 2 timer da vi skulle lande. Vi var i venteposition i luften, men måtte lande i Sverige og vente i stedet. Vores mobiler var på ‘flymode’ og vi kunne ikke kontakte Alamo i åbningstiden.
Alamo havde vores flynummer, og slog de det op lige inden de lukkede helt ned, kunne de sagtens se hvad der skete med os. Men Alamo slår åbenbart kun flynumre op 2 timer før lukketid, jeg må grine! Så Alamo lukker ned kl.20 HELT uden at ligge nogen som helst besked til mig! Der står et telefonnummer på deres lukkede dør som vi ringer til, jeg ligger en telefonsvarerbesked, ingen svarer. Først 2 dage efter ringer de først tilbage ! Og vi skulle være på ferie deroppe i 3 dage!
Vi fik aldrig vores lejet bil og vi fik aldrig vores penge tilbage! De har lavet houdinien, trods at vi har kontaktet dem FLERE gange på mail og efter vi kom hjem.

I recently rented a car from Alamo at the Barcelona Sants Station and was disappointed with both the service and the unexpected charges. Despite reserving a specific vehicle online, none were available upon my arrival. I was accommodating due to the busy season and accepted a Fiat 500 manual instead of compact elite automatic car. However, the return process was fraught with issues, including unexplained charges for supposed tire damage amounting to 500 Euros. I was under the impression that the rental included insurance, but was informed otherwise at the time of return, and the staff, particularly Federico, was dismissive and unhelpful. My credit card was charged without proper explanation or my consent. The lack of transparency and customer service has left me very dissatisfied, and I urge others to be wary of renting from this location. A thorough review of policies and improved communication is highly recommended to avoid such negative experiences for future customers.

Horrific customer experience - rented from Montreal office prebooked car - the miserable staff member tried to bully and scare us into taking out the extortionate extra insurance. We refused!
Car broke down mid holiday and we were left remotely for 4 hours roadside awaiting assist.
To top it all once back in UK received invoice for apparent damage to the car which comes via email and post persistently - dishonest ruse and we haven’t paid!