Good idea for cashback off mobile bills but I invariably have to wait forever for confirmation that money has actually reduced my phone bill , and currently week has passed and not even sure my latest... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
This rewards scheme used to be better but it's slowly been eroded. Boots are no longer participating, it seems, and the new prize draw that replaced the monthly challenges is nowhere near as good. I... Näytä lisää
Yritys on vastannut
Fantastic little app that allows me to take money directly off my phone bill by recognising my everyday purchases. Literally does its work in the background and rewards me in the process!
Yritys on vastannut
Since the 1st September, I have not earnt any rewards. Nearly every month I would accumulate enough to reduce my phone bill by £5. Boots has disappeared off my account, which is a retailer I use every... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Turn your buys into highs! Join 4 million members who are making their mobile bills drop just by elevating their spending habits. Connect your cards, shop with over 200 well loved brands, cash in your rewards and boost your mobile life 🚀
Yhteystiedot
5th Floor Queens House Queen St Manchester , M2 5HT, Manchester, Yhdistynyt kuningaskunta
- support@airtime.co.uk
- airtimerewards.co.uk
3,3
Keskitasoinen
6 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 96 %: iin saamistaan huonoista arvosteluista
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Since they have changed their rules…
Since they have changed their rules it’s hardly worth doing any more. I mostly only use 2 of the retailers and occasionally one or two others. I’ve just heard they have removed Boots which was one of my 2. It now takes weeks for rewards to be redeemable, as I don’t want to link other cards to join UP, so is hardly worth bothering. I may quit after I’ve had my next £10 off my mobile bill - if it even happens before my contract runs out. Overall it has become much worse since the changes were introduced!
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Thank you for your review. We completely understand your frustration, when key updates and retailer changes happen, it can feel like the app is no longer working as well for you. Retailer availability is at the brand’s discretion, but we hope to have Boots back on the app soon. Transaction pending times depend on individual retailer verification terms, but standard rewards will paid out automatically once processed within 35 days. We appreciate your feedback and hope your current balance clears smoothly so you can claim your £10 reward.
No earnt rewards
Since the 1st September, I have not earnt any rewards. Nearly every month I would accumulate enough to reduce my phone bill by £5. Boots has disappeared off my account, which is a retailer I use every week. It seems pointless to keep open if I'm not earning anything.
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Thank you for being a regular user and taking the time to share your review. We completely understand your frustration. Retailer availability and specific offer terms are ultimately determined by the brands themselves, which means stores can pause or leave the platform from time to time. However, our team is working hard to bring back these offers back, and we sincerely hope to have Boots back on the app for everyone soon. We’d also love to take a look at your account to ensure your other purchases are tracking properly since September 1st. Please feel free to reach out to our support team directly in the app so we can check if there's any technical reason your transactions aren't registering.
I really liked Airtime & saved quite a…
I really liked Airtime & saved quite a bit on my phone bills but now they've withdrawn Boots from list of stores, it was the only 1 I used, so no use to me at the moment 😕
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Thank you for being a loyal Airtime user and for sharing your feedback! We're glad to hear we've helped you save on your phone bills in the past, but we completely understand your disappointment about Boots no longer being available. Retailer availability and offers are ultimately at the discretion of the brands themselves, which means participating stores can change from time to time. However, we're constantly working behind the scenes to bring back popular brands, and we hope to have Boots back on the app for everyone in the future! In the meantime, we hope you're able to find some other great offers on the app to keep saving.
Unable to redeem my money
I’ve redeemed £10 and I can’t get it or get it resolved, I have been liaising with them via email and my raised ticket for almost two weeks over £10! I have sent the two pdf bills showing I havent received the credit on my EE bill and still nothing and no response for 4 days now!
Update
Case resolved in the end but took 2 weeks and many emails
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Thank you for bringing this to our attention, and we apologise for the frustration and delay in getting this sorted. We know how frustrating it is to wait on a £10 redemption, especially after sending over your bills. To help us investigate further and get this resolved for you, we have requested your details directly through Trustpilot. Please respond to that request as soon as you can so we can follow up and prioritise your email.
Cashback with a bit of messing around
Its a prity much monopoly money but every little helps if your spending in shops that qualify its worth going through app j got for supermarkets but theres not alot of them there mainly expensive shops big ticket items to get max bonus usually 2% upto 8% on new shops on app 2% on regular shops like argos currys boots and similar highstreet brands travel and luxary goods give best deals
1. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Thank you for taking the time to leave us a 4-star review and for sharing your honest feedback! We're glad to hear you're finding value in using the app for your supermarket trips and everyday high-street shopping, every bit really does add up over time. We completely understand your point about merchant variety and bonus rates. While higher ticket items and luxury/travel brands often carry the largest reward percentages, we are constantly working to bring on more everyday essentials and popular brands to give you the best possible balance. Thanks again for being a valued user, and happy saving!
Airtime is absolutely awful
Airtime is absolutely awful. It gives you very little and you wait 90 days for a reward. On top of that, people will rarely use the retailers they offer. Try using everyday normal high street retailers to give us a chance to earn rewards and cut the 90 days wait to a max of upto 21 days
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Thank you for taking the time to share your feedback with us. We completely understand that waiting for rewards can be frustrating, and we hear your desire for faster processing times and even more everyday high street brands. The current waiting period depends on individual retailers but we are constantly working with our partners to streamline this process wherever possible. We’re also continuously adding new brands to our network, including everyday essentials like Boots, Argos, and Greggs, to give our members as many earning opportunities as possible. Your suggestions regarding faster payouts and brand selection are invaluable, and we’ll be passing this directly to our product team as we work to improve the service.
I absolutely love it… it does take time…
I absolutely love it… it does take time for rewards to come through.. but it’s bonus when it does I would highly recommend it
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Thank you so much for the 5-star review! We're thrilled to hear how much you're enjoying it. While some rewards can take a little time to process and verify, we're so glad that extra boost feels like a great bonus when it arrives. Your recommendation means the world to us, thanks for being a part of our community!
I used to think this was a good app
I used to think this was a good app, but unfortunately I'm disappointed when I joined I was an EE customer but now with a different network but it doesn't seem to redeem. I then reached out asking for my money to be put back, I think it's very disappointing there is no contact number or no live chat. All I want it my money to be put back into the account that I have earned and then I will gift to someone. It's not much of an ask but a long process.
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Hey, so sorry to hear about your recent experience. We'd really like to look into this if you would be happy to provider some account details through the Trust Pilot request we have sent. Once we have this, we'll look into this as a matter of urgency.
No help from Airtime at all.
Occasionally, my purchases made by contactless/g-payfrom Boots not tracked. Airtime say 4- digit card numbers on receipts different to that of my debit card lodged wirh them. I tried to explain the 4-digit card code on receipts is a "virtual" card number used when paying by contactless. I have no problems when paying by this method with M&S,Sainsbury's etc. I get my Nectar Points, Sparks etc. I am connected to Airtime via their "Up" benefi benefit so they have my debit card details etc. Replies to my queries appear to be "scripted" responses and we both keep going round in circles. It's extremely frustrating. No help whatsoever.
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Thank you for updating us, and we are sincerely sorry for the frustration and circular responses you experienced regarding your Boots purchases and virtual card numbers. We fully understand how virtual account numbers work with Contactless and Google Pay, we appreciate you clarifying this with us.
Our team has reviewed your query and manually applied your missing rewards to your account.
We appreciate your patience while we got this sorted, and thank you for bringing this to our attention so we can improve our support.
Vastaus yritykseltä Airtime | Power Your Mobile Life
Thank you so much for the 5 star review! We're thrilled to hear that you're loving Airtime and enjoying the savings. Happy earning! 🙌
The way people pay has changed
The way people pay has changed, and I feel it would be so much easier if we could bypass the click a link to get rewards and instead just earn through payment on any linked cards.
If you’re a new customer to the retailer you get the higher reward if offered.
Remembering to check the airtime up before purchasing anything is a long process when in a hurry as most of us are these days.
Frustrating to then receive a notification to say I shopped in two retailers and could have earned rewards by using a link! You know I’ve used them presumably from my linked card so why can’t we bypass the app search?!
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Thank you for sharing this feedback! We completely understand where you're coming from, making rewards as quick and effortless as possible is always our goal.
While card linked rewards work automatically for many of our partners, certain retailers specifically require a dedicated link to track purchases and apply higher reward rates. We know opening the app first adds an extra step when you're in a hurry, and we're constantly working with our retail partners to streamline this process wherever possible.
We really appreciate your insights on making the experience smoother, and we’ll share your feedback directly with our product team to help improve how rewards are tracked in the future
Cashback doesn’t track, and poor customer service
I’ve used airtime for a while as it’s an easy enough concept where purchases track via your card that’s linked and you get cashback.
However I received a notification stating that if i used there link I when booking my next airport parking I can earn 8% cashback, I did this back in July and no cashback was tracked, reached out to airtime and they asked me for proof of purchase, dates, times through receipt etc. I had this to the exact minute as I signed up for a text confirmation when purchasing my airport parking. It is now nearly the end of September I have an email thread that consists of 3 automated emails trying to shut down my case from ‘not hearing back from me’ and a further 3 automated emails that say thank you for your reply we will get back to you. So across two months not a single person has looked at my copies and proof of purchase. The full thing is a shambles and I will not be purchasing anything through there links that are meant to provide me a cashback deal.
20. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Thank you for taking the time to share your feedback, and we are sincerely sorry for the delay and the frustrating experience.
Our "Earn with Link" offers work exclusively within the Airtime app. To ensure your purchases are tracked properly, you must use the unique link provided for that specific brand directly inside the app. After a further review of your transaction, we identified that the link within the app was not used on this occasion.
However, we completely understand your frustration given the length of time it took to get this resolved. As a gesture of goodwill, our team has manually added the rewards to your account.
We truly appreciate your patience, and we are using your experience to improve both our support workflows and automated messaging.
Completely out of touch with how people…
Completely out of touch with how people pay for things. Have purposely designed loopholes to avoid the majority of what should be a straight forward purchase.
Having to wait 2 weeks minimum, providing a receipt and proving you used your physical for every transaction just to get it to work is a headache,
It also doesn't even verify if the cards you linked are...verified. Nor does it tell you if it is successfully matched. You could put a typo and never know.
Spams you with notifications which are ads in disguised. I deleted the account.
18. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Thank you for leaving your review. We're very sorry to hear about your frustrating experience.
Automatic tracking is core to how Airtime is designed to work, so needing to manually submit receipts or prove physical card usage for every transaction points to an underlying issue with how your card or transactions were registering and we certainly never intended for it to be difficult.
Regarding card linking, our system requires card details to pass direct bank validation checks before a card can be added to an account. If a typo is entered, the card cannot be authorized or saved. However, we hear your point clearly: if a linked card subsequently becomes inactive or encounters a syncing issue, the app should make that status immediately obvious.
We also appreciate your feedback on notifications. We aim to keep members updated on new retailers and boosted rates, but we certainly don't want those alerts to feel like spam or hidden ads.
Even though you’ve already deleted your account, we take your points about tracking visibility and communication very seriously as we work on improving the app experience. Thank you again for sharing your honest perspective with us.
Airtime rewards got greedy! You don’t get anything back anymore.
It’s gone downhill :( I use Boots a lot. This is where I got most my Cashback from. They’ve now gotten rid of Boots and therefore I won’t be getting cash back anymore. I didn’t realise and the past three transactions haven’t been added, I was puzzled but now I know why.
They also got rid of the missions to earn extra cashback. It’s now you get entries into a competition. Currently it says week 3 and there is 136697 members who are in for the chance of winning a share of 10k…. You do the maths. Bit scammy to me.
I had my card linked and I will be unlinking soon if it doesn’t improve. There’s no point me using it anymore.
Another company with a great rewards scheme that has gotten greedy 😊
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Thank you for leaving your feedback. We're very sorry to hear how disappointed you are with the recent updates, especially regarding the loss of retailers and the changes to our monthly challenges.
Retailer availability can change at the retailers discretion but we know how frustrating it is when a key favourite is no longer available. We are actively working on bringing onboard new brands to give you more ways to earn.
We also hear you on the new weekly competition format versus the previous challenges feature. We take feedback on our reward structures very seriously, and I’ve passed your thoughts directly to our product team so we can evaluate how to make earning extra rewards feel valuable and rewarding again.
Airtime Rewards isn’t as good as it used to be.
Over the past year, I’ve managed to earn two £10 Airtime Rewards credits. However, I redeemed another £10 credit in August, and it has still not appeared on my September bill.
I have also experienced issues with retailer offers: the B&Q link did not work a few months ago, and the overall selection of participating retailers seems much weaker than it used to be. The new weekly missions, which have replaced the previous challenges, do not feel particularly worthwhile or motivating.
Unless these issues improve, it may be time to move away from Airtime Rewards and look at alternative cashback options.
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Thank you for taking the time to share your feedback, and we're sorry to hear about the frustration this has caused. Missing redemption credits and broken offer links certainly don't reflect the seamless experience we aim to provide. We want to investigate your missing £10 August reward right away and ensure your account is fully up to date.
We also appreciate your honest thoughts regarding retailer availability and our new weekly missions, we're constantly working to expand our brand partnerships and refine our features to make earning rewards worthwhile, so your input is incredibly valuable to us.
We have reached out to you directly via Trustpilot to request a few account details so our Member Experience team can review and resolve this concern immediately. Please check your inbox or notification request from Trustpilot when you get a moment.
No help with missing mobile credit
Absolutely appalling customer support.
I redeemed £10 to be credited to my mobile bill at the start of April. It got to the middle of May and no credit had been applied.
I contacted Airtime customer service to look into the issue. I was requested to send copies of recent bills which I duly provided. Airtime advised that they would chase up the missing credit with my mobile provider.
I have since then chased several times over the course of 4 months with a standard response of they are still waiting for info from my mobile provider.
Having now chased again - mid September, they have advised that I now need to get my mobile provider to provide proof the credit was not applied.
Its really not worth the effort in order to try and get the credit so have requested my account and all data be deleted from their systems.
There are far better platforms for earning cash back most with much more choice in retailers.
Avoid
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and delay you experienced.
To clarify what happened: when a redemption delay occurs, we rely on the mobile network to investigate and confirm the billing adjustment on their side. Because this process took far longer than expected, our team requested additional confirmation to resolve the issue as quickly as possible. We completely understand how tedious this became for you, and we take responsibility for failing to provide a smoother resolution.
Please note that mobile bill redemptions are processed as a credit note applied directly to your account with your provider.
We want to make this right. Due to the excessive delay and the inconvenience caused, we have re-added your rewards back to your Airtime balance, along with an extra amount as a gesture of goodwill.
If you would still like us to proceed with your account deletion request, we will honor that immediately, just let us know. However, we truly hope this gesture helps rebuild your trust in Airtime.
Awful customer service
Awful customer service. ive been trying to get an issue resolved for weeks now. a redemption gone wrong and Vickies repsonse continues to be the same response ignoring the issues at hand. ive asked for them to call me and they dont bother. its a waste of time. they dont have a dedicated complaints email and its the same useless person responding with no actual resolve.
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
We are truly sorry to hear about your frustration and apologise for the delay and miscommunication in resolving your redemption issue.
We would like to clarify what happened behind the scenes. Our support team, including Vickie, reached out to you multiple times to verify your mobile network details so we could process your request correctly. Once you were able to confirm that your account was listed under the wrong network, our team immediately updated your profile information and fully re-credited your account with the missing redemption.
We have since sent you a follow-up message confirming that this resolution is complete and your account is up to date.
While we understand how frustrating the delay was before we identified the network discrepancy, we take your feedback about our communication and complaints process seriously and will use it to improve our service moving forward. If you have any remaining questions, please reply directly to our latest message so we can ensure everything is working smoothly for you.
Was good but now next to useless IMO (updated)
Used to be good, but now a very poor selection of retailers that many users won’t be remotely interested in (certainly compared to sites like JamDonught). You also have to wait ages for most retailers cashback to even become payable (JamDonught is instant).
Recently had some of my eBay tracked transactions reversed by Airtime. When I queried why, AirTime insisted that I provide a copy of my bank statement. Absolutely no way, that’s private information! They then went and unilaterally decided to close the ticket that was raised regarding this issue.
Just not worth the effort any longer & I will be closing my account just as soon as I’m able to cash out.
** Response to AirTime **
Respectfully you specifically requested (more than once) a copy of my bank statement & you didn’t ask that any non-relevant info was obscured.
Airtime recently changed it so that only new eBay customers transactions are eligible for cashback & therefore I firmly believe that it was AirTime & not eBay that reversed the transactions. Either way as an existing customer the transactions shouldn’t have tracked in the first place & that’s clearly an AirTime issue rather than blaming the retailer. I’ve also had another eBay transaction ’track’ since raising this issue with you, so of course full expect you to reverse that one too.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Thank you for your response and for updating your review with those additional details. We appreciate you sending over your account information. We’ve reviewed your account and have just responded directly to your open query with a resolution.
Regarding your privacy concerns, asking for proof of purchase or payment confirmation is standard when investigating disputed transactions with retailers, but we completely understand why sharing account documentation feels intrusive. You are always welcome to redact any sensitive, non relevant financial details on those documents.
For eBay transactions, eligibility rules, including restrictions for existing versus new customers, are defined by the retailer and outlined in our terms of service. That said, we completely understand how frustrating it is when an ineligible purchase tracks only to be reversed later. We're actively working with the retailer to update the tracking logic to prevent ineligible transactions from appearing in your feed in the first place. Please check your inbox for our latest message regarding your account.
If it’s work is nice but for me mostly not track properly
I do like it when it works.
My eBay purchases never been tracked so every time I have to fill out a form. Which I would t bother but always need to wait 30 days before I can do it. Probably they expecting people forget it.
I did purchase on website “loaded” and I have to wait 14 days before I can claim for missing cashback.
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Thank you for your feedback, and we’re really sorry for the frustration with tracking your purchases. We know how annoying it is when things don’t track automatically. The waiting periods before submitting missing claims are required by our retail partners so they have time to verify transactions on their end, it’s definitely not meant to make you give up on your rewards! That said, we completely understand how tedious it feels to manually fill out forms, especially for frequent purchases like eBay.
We’d love to take a closer look at your account to see why tracking is consistently failing. Please reach out to our support team directly so we can look into this and get your missing rewards sorted out as quickly as possible.
Its money for doing nothing
Its money for doing nothing other than your normal spending. Has become less rewarding of late and don't like the prize draws rather than rewards. However its a free app so can't complain (too much)
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Airtime | Power Your Mobile Life
Thank you for leaving us a 4-star review! We're glad to hear you enjoy earning money on your everyday spending. We really appreciate your honest feedback regarding our reward structure and prize draws. We are constantly experimenting with new ways to add value, but we understand that predictable rewards are a priority for many of our users. We'll be sure to pass your thoughts along to our product team as we work on future updates.
Thanks for being a part of our community, and please reach out anytime if you have more suggestions on how we can make the app even better!
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