Airpets Arvostelua 917

Ailise was ultra-responsive to inquiries and questions and was in constant contact through the booking and shipping process.

Airpets helped me through a pretty rough time! Very helpful and knowledgeable staff… 10/10 would recommend for anyone. Not one bad thing can be said about the company or people that help run it.

Airpets did a great job, I had provided the wrong information and so they were not expecting our dog to arrive that day. They conversed back and forth through email in a very timely manner and they were able to resolve the issue with even staying late to make sure she was received properly!

⭐️⭐️⭐️⭐️⭐️ Outstanding service from start to finish

We honestly can’t recommend AirPets highly enough.

Our move to Australia didn’t go to plan, we were originally meant to fly via Doha, but due to delays we ended up rerouted via Singapore. At the same time, Buddy was scheduled to travel via Dubai, but with everything going on globally, his journey was delayed and eventually rerouted over 3 weeks later via LAX.

This could have been an incredibly stressful experience, but Sophie and the AirPets team were absolutely brilliant throughout.

They stepped in, took control of the situation, and reassured us every step of the way that Buddy would travel on the safest and soonest route possible, which is exactly what they delivered.

The communication and care were flawless. We received regular updates, messages, and even videos, which made being apart from him much easier to handle. At times, it genuinely felt like a family member was looking after our boy.

Despite all the unexpected changes and delays, everything was handled calmly, professionally, and with real compassion.

Buddy has now arrived safely, settled in brilliantly, and we couldn’t be happier.

Thank you Sophie and the whole AirPets team, we’ll always be grateful for the care you showed our

Claire Gage was our guide through the process of getting our two canine kiddos from the U.S. to France. She was kind and understanding throughout the entire process. We truly could not have done this without her. Our only critique, and we believe this is out of Airpet Internationals hands, would be that it would be nice to have more check-ins along the way and that animals would be aloud to exit their carriers after their TSA check-ins and before their flights so they could stretch their legs and relieve themselves if necessary. It can be a super long time and most pets do not want to relieve themselves in the area they will be in for many hours.

Thank you Claire and Airpets International for your wonderful service.

From start to finish they made our journey so less stressful and we’re always on hand anytime any day … they were truly amazing. Jodie was amazing at the end helping sort a hiccup with the crate.
Thank you all so much myself and mister appreciate your support so much.

Airpets helped my two cats come into the UK from the US a few weeks ago and was very satisfied with the service. They were communicative and took care of my cats after their very long travel day before sending them off. I would use them again

Great experience with Airpets! The team was professional, responsive, and made the whole process much less stressful. Most importantly, my pets arrived safely and were well taken care of. I would definitely recommend their services.

The relocation of our family member,romeo, to cyprus was handled very professionally and with his welfare taken into consideration at all times,
We had 1 issue which was beyond airpets control where we were messed around with BA who were originally going to fly romeo. Rather than create extra workload, airpets colleague,ailice Taylor was brilliant, she took the time to sort the issue out by managing to find a replacement flight so problem solved which was a great help
Definitely would recommend airpets based on our experience and use again

The service from start to finish has been so smooth. Ailise has been on hand for every question no matter how big or small. Crates were delivered to our home address in advance as I requested them for our pets to adjust before the flights. Animals were collected from our home and stayed at the kennels on site for the night with lots of pictures and updates of them enjoying the enclosed grass areas for them to run around freely and safely the day before there flight. The day of the flight ran so smooth and the animals arrived safe and happy! We cannot thank Airpets and especially Ailise enough! Thank you for reuniting us with our dogs and cat in Cyprus.

I can not begin to sing the praises of Airpets and in particular Sophie. Due to some conflict in the Middle East, our dog Bonnie could not travel on her booked flights. Sophie went above and beyond to find an alternative route and co-ordinated everything! Communication was outstanding and Sophie was calm and persistent. It is during challenging times that you get a real feel for the quality of a company and its people and Airpets were incredible at all stages.

Airpets to the rescue (especially, Sophie!)
We are relocating from the UK to Sydney at the end of March 2026. Our near 7 year old Cavalier King Charles Spaniel was supposed to fly Qatar airlines via Doha, using another reputable UK agent. Thanks to our orange friend across the pond, our plans changed last minutes as Qatari airspace was closed and the other agent had no viable option available to us.

I called Airpets and was transferred to the lovely Sophie, who kept me calm and reassured me she had a solution to fly Jam through the USA.
We quickly pivoted agents and Sophie got to work. Her main aim was to get things going, not chasing for payments or contracts etc (that stuff was done in parallel).

After lots of panicked emails and calls from myself - fast forward a few days and Sophie and her global network of agents flew Jam via LA into Melbourne, and we’ve had confirmation that he’s arrived safe and well in Melbourne to serve his 10 days of quarantine.

I’d like to thanks Sophie and Airpets for helping out here. It really means the world that our furbaby was not left behind and made it to quarantine in time, safe and sound. HIGHLY RECOMMEND AIRPETS! ❤️

I had a really positive experience overall. There was a slight delay with the airport procedures, but everything was handled smoothly and there were no issues in the end. Amber was very polite, helpful, and genuinely kind throughout the process, which made everything much less stressful. My dog Ken has arrived safely and is settling in really well at home. I’m super happy with the service.

Amber at Airpets handled the final leg of Boytjie’s journey from Cape Town to London extremely professionally. It’s a long trip and once we made it to London we were all (owners and dog) tired so it was reassuring to have Amber oversee the importation protocols & she kept us informed throughout the process. The delivery driver who brought Doggo to the house from the airport was very considerate and it was comforting to see how committed he was to minimise stress levels. Thanks again for all your help, we would recommend you guys very highly having done the journey once before and having a previous experience of the process which wasn’t quite as great.

We brought our dog (staffy) from London to Sydney via Doha. AirPets was amazing. Sophie Powell in particular was so helpful. I was very anxious about the journey and Sophie was so reassuring and went above and beyond to support us. Our dog Junie was totally fine and has settled into Aussie life beautifully. Thank you AirPets and Sophie.

Amber was exceptional and kept me fully informed throughout the whole process including liaising with the carrier in Canada and providing regular updates when the cats were being transported and arrived in the UK.

Would definitely recommend Amber and Airpets to anyone who is looking to transport animals around the world.

We flew our dog from the UK To Melbourne and had an amazing experience. Our consultant (Sophie) was great. Kept us updated with our dogs every move and made everything very clear from the beginning from vets appointments to dropping off and collecting on this side.
Thank you to Sophie for everything and making this whole stressful
process stress free and easy.

Thank you Amber!
Amazing communication from beginning to end. Arranged reception of our two doggos at Heathrow, kept us posted of progress and arranged delivery to our flat.
Had a great experience, thank you very much!

Professional and caring service.

Really brilliant service! Sophie was incredible and really helped to simplify and remove the stress out of the process. I was able to successfully bring my dog from the UK to Australia, and Sophie helped co-ordinate the whole process both with myself in Australia and with my family in the UK. Very fair pricing too, and Sophie was able to personalise the quote to me to take into account any checks I'd already had done beforehand, to avoid any unnecessary charges.

I know that when my family dropped my pup off at Heathrow, that Sophie was there to meet them, and that my dog instantly felt relaxed and calm in her company. This went a really long way in making us feel that my pup was in good hands!!

Sophie also put me in touch with a local company I could use once my pup was in Australia, and they turned out to be just as brilliant, which again, just removed so much of the stress.

My dogs now with me in Australia and I can attest that she's come out happier than ever and still herself after the whole process, and that definitely in part comes down to the great service Sophie and the company helped to provide.