Airpets Arvostelua 917

Amber answered every question I had along the way and got back to me in a timely manner whenever I messaged her

Excelente service, Amber has provided an amazing support and explained the whole process

Ailise was amazing! made our pet relocation a stress free experience , was sent regular updates and pictures to put our minds at ease. Would definitely recommend and be using them again! Thank you ☺️

Our Cat, Markau, travelled from Doha (Qatar) to Bournemouth (UK). The service provided by Airpets from Heathrow to Bournemouth was perfect.
Everything happened as Amber explained us.
We received updates on timings and process steps regularly and Markau arrived safely home.

Thanks Lauren at Airpets who made our lovely rabbit taking long flight journey to become a great experience.
All items are priced in details, quick response through email, smooth delivery from home.
Just make you no- brainer!

Amber helped me through during a difficult time with lots of schedule changes at my end and limited options. I have contacted all the agencies from the gov.uk list and she was the only one keeping in touch and offering advice and suggestions well before departure. All the processes have been streamlined smoothly in the end and my pet got through customs in 2 hours at Heathrow!

Sophie at Airpets worked in conjunction with Jetpets in Australia to make my Labrador's trip from Sydney to London and back as seamless as possible. There were constant updates letting me know how she was and a genuine concern for her welfare. I couldn't recommend Airpets any higher.

Recently relocated from the UK to the UAE with our dog. Lauren Jameson was fantastic. I give fair warning that there is a LOT of paperwork / admin. This was very stressful and expensive...the dog's "ticket" cost 3 times what my wife and my flights were (combined), but we got there in the end. Many thanks Lauren.

Sophie was fabulous from beginning to end. I hadn't decided if moving my older cat was the right decision but she shared that they'd moved cats of a similar age in recent times that went well and now here I am on the back of that advice with my 16 year old baby girl purring away! There's so much to focus on moving abroad that having all the cat bits sorted for me was a big relief - Sophie was patient when I took time to respond and I really am just so grateful to the entire team who made this possible.

I was quite anxious about my beloved Tink, who is a blind and also quite anxious, going all the way to Oz and staying in quarantine.

From the first, Sophie gave me first class support, through the vets visits etc.

From Tinks day of departure with Airpets to her leaving quarantine, Sophie sent me regular email updates on how she was doing. I really appreciated this attention to detail and care. It was very reassuring and much needed until we were happily reunited.
I can’t recommend Airpets enough for Tinks safe travels and my peace of mind.

Sophie and the team assisted me and my Pomeranian in travelling to Australia. I cannot express how incredible they are and how smoothly they handled the process. They assisted me at every point throughout the process and gave me ample amounts of support. I had updates whenever I was anxious and my Pomeranian loved the team and arrived to Australia so happy and healthy. Thank you Sophie and Airpets!

We recently relocated to Australia from the UK and used Aipets to support and organise the transfer for our 3 year old Jack-Russell. Sophie was our point of contact and she has been absolutely amazing in arranging it all for us. The planning and information provided by Sophie made it much easier to understand and organise vet appointments and timings to ensure everything was done in time and efficiently. Our dog has safely arrived and settled in her new life and looked well cared for when picked up from Quarantine Facility in Melbourne.

Only down side was that no one could provide us updates during the layover and this was hard to cope with, however we were informed that no news is good news and that’s what it seems like.
Thanks again for making this experience as smooth as it could have been.

We used Airpets to move 4 fur babies over to New Zealand. We actually initially were going to use another pet courier that was recommended by they let us down in the worst way possible and we were forced to leave our animals behind in the UK, which was not part of the plan... Airpets basically picked up the pieces and I have to say, did the most exemplary job at sorting everything out so we could at least get our pets released before the end of year downtime.

The whole process of getting our pets over to NZ was a really challenging time for our family, but from the moment I spoke to Lauren, she was so professional and so understanding. The focus was on problem solving and getting the job done in the midst of an impossible situation. She was professional and just dealt with things efficiently. The expertise and knowledge was on point and the communications whilst the animals were going through their vet schedule, was second to none. The photos from the airport and beyond were great and we really felt they were in good hands. I think we had this image of them in cages, lonely and stressed but they had constant cuddles, attention and honestly when they arrived in NZ it was like nothing had happened.

Any information given was clear and we honestly are just so grateful for everything they did. Lauren ensured our family could be complete for Christmas and we would recommend Airpets to anyone spending such a huge amount of money to bring pets over to a country as hard to import animals as NZ/Aus!

A massive thank you to Airpets and especially to Ailise for an incredible service, making flying our dogs to America smooth and easy for us. This service was everything we needed to take the stress out of what was a big move for us. Right from the start Ailise was incredible, quickly answering our many (!) questions about the process and crates and explaining things well to us, putting us at ease. The communication throughout was excellent and the photos of the dogs on the day really helped us relax. We loved that it was Ailise who then also supported the dogs before the flight - this is a really great way of working! Dogs, collars, leads and all original paperwork made it to the US seamlessly. Thank you Airpets!

We recently moved two cats from the UK to UAE. From stat to finish Lauren J kept us informed and patiently answered my many questions about the process.
We used their preferred import agent on the UAE side and it was completely seamless.
It's a nerve wracking experience sending animals abroad, but I would definitely recommend Airpets.

I have waited some time before writing this review, as the past few months have been extremely difficult. I wanted to share our experience as objectively and clearly as possible in the hope that it may help others make an informed decision.

A few months ago, we began the process of transporting our dog, Eddie, from the UK to Canada. After extensive research, this company appeared to be the only option we could reasonably afford. The booking process itself went smoothly, and up until the day of travel, everything seemed well organised.

Eddie was a large dog, so transporting him by air was our only viable option. We explored alternatives but none were feasible. We also booked his “fit to fly” veterinary appointment through this same company. Eddie was confirmed to be in perfect health, with no underlying conditions.

Unfortunately, serious issues began on the day of departure. My partner arrived at the agreed drop-off location on time, but waited approximately 40 minutes past the required drop-off time before anyone arrived. When staff eventually showed up, they appeared rushed and disorganised. While preparing Eddie’s crate, the handler aggressively cut and forced the mattress into the crate, damaging it and positioning it improperly. The mattress was left folded in a way that clearly compromised Eddie’s comfort. This was never corrected, and Eddie travelled the entire journey this way.

That moment was also the last time Eddie was taken out for toileting. The total journey included approximately 4 hours of check-in time plus a 6.5-hour flight.

Upon arrival in Canada, I was instructed to come for pickup around 50 minutes after landing. I arrived as directed, eager and anxious to see him, only to wait an additional two hours while staff tried to locate his crate. During this time, no one appeared to be attending to him. He was handled as cargo rather than a live animal in need of care.

The pickup location itself was a freezing, noisy warehouse. It was shocking to see that live animals were being held in such conditions.

When I was finally reunited with Eddie, he had defecated all over the crate and was clearly distressed. Eddie had always been exceptionally clean and had never soiled his sleeping area before. This was extremely concerning and indicative of the level of stress he had experienced.

We were also explicitly forbidden from providing any form of medication or even natural calming supplements to ease his travel, which seems unreasonable given the length and stress of the journey.

In the days following his arrival, Eddie was visibly traumatised. He was extremely anxious and reluctant to go outside even to relieve himself.

Six days after arriving in Canada, Eddie collapsed outside our home. I rushed him to the emergency vet immediately. He was hospitalised for several nights and diagnosed with internal bleeding caused by an unknown injury. At this point, we had already paid approximately £3,000 for his transport and, as we had not yet been able to arrange insurance, all veterinary costs were paid out of pocket. These expenses quickly exceeded $13,000 CAD.

After three nights, Eddie was stabilised and discharged, though we were given no clear explanation as to what had caused his condition. We were warned that the bleeding could recur. Over the following two weeks, he remained on heavy medication to manage the condition.

Sadly, his condition deteriorated again. Blood had accumulated around his heart, and euthanasia was suggested. We chose to try once more, hoping it would be his last hospitalisation. We were fortunate to have another three weeks with him, but the bleeding returned again, and we were left with no choice but to let him go.

We lost Eddie just two months after his arrival in Canada. Given his clean bill of health prior to transport and the timing of these events, it is extremely difficult to believe that his transportation played no role in what happened.

If sharing this experience helps even one person reconsider or explore alternative options, then writing this review will have been worthwhile. We are completely devastated and will always wish we had been able to protect him from this experience.

Airpets got my coco to me safely and I am so grateful for this. Excellent communication & happy to answer any questions I had. I was very nervous and they put me at ease. Thank you so much! Alise in particular was amazing!

Lauren was very professional and liaised with our vet in London and our vet at destination to make the whole process as painless as it possibly can be, and for the dog as well.

Moving pets from the UK to Australia is seriously complex because Australia has some of the strictest biosecurity laws in the world. We had to relocate three cats, and I honestly expected the process to be stressful and full of uncertainty.

With Airpets, it was the complete opposite — everything ran smoothly from start to finish. The biggest reason for that was Sophie P. (London). She is an exceptional person who made the whole experience as smooth as anyone could imagine. Her responses were always quick, every step was clearly explained in her emails, and she kept regular follow-ups so we always knew what was happening and what we needed to do next.

What really stood out is that Sophie was not only incredibly knowledgeable, but also genuinely kind and supportive — and she even replied to our emails while she was on holiday. That level of care is rare.

This has been one of those experiences where you genuinely feel you can’t thank someone enough for the help they’ve given. Massive thanks to Sophie and the Airpets team — I wouldn’t hesitate to recommend them to anyone moving pets to Australia.

Thank you, Amber at Air Pets for being so patient with me while I navigated my way through, what can at times, feel like an overwhelming experience. You made moving a dog internationally easier for me by your prompt responses and replies which put my mind at rest.
Nova arrived at Heathrow happy and healthy and he is settling in to life in the UK beautifully.
Thank you everyone at Air Pets for looking after my boy so well 💙