Air Dolomiti Arvostelua 

I flew with Air Dolomiti from Wrocław to Frankfurt as part of a flight journey bought from Lufthansa from Wrocław to Stockholm Arlanda. The plane arrived late at Wrocław, so consequently, the departure to Frankfurt was delayed as well, but they turned around extremely quickly which reduced the delay to about 30 minutes. The plane seemed old and run-down and my seat in the last row at the back was hard and uncomfortable. The crew announced that there would be no in-flight service, due to technical problems in the galley. About halfway to Frankfurt, a strong smell of smoke appeared around where I was sitting that must have been noticed by other passengers too, but no information from the flight deck and the hostesses were fully engaged in a private conversation. While we were descending towards Frankfurt Airport, there was a loud noise somewhere below me, sounding like metal banging onto metal, and when I saw the ground in detail below us, just when we were about to touch down, I noticed a long row of fire engines with blue flashing lights driving at high speed on a lane close to the landing strip, following us closely. Still no information from the flight deck. After parking way out from the terminal, the firefighters swarmed around the plane, examining it and doing all sorts of things around the landing gear, and we were not allowed to get off. Eventually, there was a hasty message from the flight deck that there had been an indication of an incident/issue from their systems but that this was nothing to worry about for the passengers! The air hostesses were still busy chatting, not paying attention to what was happening. Eventually, we were allowed to disembark and were taken to the terminal building by bus. Luckily, since my transit time in Frankfurt was rather long, I did manage to catch my connecting flight to Stockholm.
I have flown on Air Dolomiti before, and I do not like them. Their planes are run-down, the seats are uncomfortable, and the service is very average. Now, after this experience, I am also concerned about the safety travelling with them.

Voglio segnalare la pessima gestione post-volo di Air Dolomiti a seguito del volo EN8241 del 06/01/2026 (tratta completa Bologna-Oslo). A causa di un ritardo di 2 ore sulla prima tratta, ho perso la coincidenza accumulando un ritardo totale di 15 ore alla destinazione finale, con conseguente pernottamento forzato.
Per oltre quattro mesi la compagnia ha ignorato ogni mio sollecito e telefonata.
Ho scoperto il rimborso delle spese vive (pasti e trasporti) solo controllando casualmente l’home banking, senza aver mai ricevuto una mail di conferma.
In merito alla compensazione pecuniaria di 400€ a passeggero (Reg. CE 261/2004), Air Dolomiti ha ripetutamente negato il diritto adducendo "circostanze eccezionali meteorologiche", arrivando persino a scrivere via mail che non avrebbero fornito prove tecniche in quanto "troppo complesse da interpretare per un passeggero".
Solo dopo aver affidato la pratica a una società legale specializzata (Flyhjelp, parte di FlightRight) e aver coinvolto ENAC, la compagnia ha finalmente ceduto, versando l'intero risarcimento dovuto (2.000€ per 5 passeggeri).
Esperienza pessima: assistenza poco trasparente, comunicazione ostruzionistica e un tentativo palese di negare i diritti del passeggero sperando nella sua rinuncia.
Se subite un disservizio con loro, non fermatevi alla prima risposta: insistete per vie legali perché il loro "muro di gomma" cade solo davanti a un avvocato.

All'imbarco al gate a Blq ci volevano obbligare a lasciar loro per imbarcarli i ns hand trolleys regolari nonostante li avessimo detto della presenza di medicinali e valori nonche' della totale mancanza di chiusura sicura del ns bagaglio a mano e con modi poco empatici e gentili di questa hostess dell'est con capelli rossi...mai piu'!

Umbuchung aus Willkür, da man eigenes Personal befördern wollte. Die Versuche der Air Dolomiti, ihr handeln zu rechtfertigen Aufgrund angeblicher starker Seitenwinde war so schlecht, dass man diese Airline wirklich niemanden empfehlen kann. Ich habe noch nie so einen schlechten verlogenen, räudigen und unprofessionellen Service erlebt wie bei dieser Airline. Diese Gesellschaft hat gerade mal einen Stern bekommen, da die junge Frau in der Abfertigung ihr möglichstes gegeben hat und man hat diese junge Person dieses Handeln allein ausbaden lassen. Das sagt eigentlich auch schon alles über die miserable Führung in der Airline aus ! Service und Wertschätzung gegenüber ihren Passagieren kennt man bei dieser Airline anscheinend nicht ?

Esperienza orribile, avevamo prenotato un volo con scalo con AirDolomiti. Per due volte ci hanno spostato i voli di coincidenza, così da non poter rispettare il piano originario. Alla seconda volta che cioè accadeva, l'assistenza ci conferma che il costo di eventuali notti e cene dovuto a questo incombente sarebbero stati carico loro, invece così non è stato. Non consiglio a nessuno di volare con loro. Pessimi.

Compagnia di Miserabili dopo 4 mesi di presa per in giro per volo un volo cancellato si celano dietro scuse e regolamenti CE perv dire che non rimborsano. Ma come mai la KLM per lo stesso problema ha provveduto a rimborsare ??? Non seguono gli stessi regolamenti CE?Truffatori legalizzati che si nascondono dietro regolamenti interpretabili a seconda del loro tornaconto.

Una stella anche troppo!!. Arriviamo a Monaco e non ci sono le nostre valigie. Ci comunicano che le valigie vengono sistematicamente e volontariamente lasciate a terra perché l’aereo non può sostenere il peso. Compagnia da terzo mondo. Per un viaggio di due giorni , le valigie arriveranno a Monaco tra tre giorni!!!!! Evitare assolutamente!

Yesterday they departed with a delay of 1hr 15 min causing me to miss the connecting flight. They accused technical issues forcing them to replace the plane. Having 1hr connection time that was completely missed.
Although I asked for a specific rebooking and was willing to even pay, they made me a disadvantageous rebooking causing me to have a delay of 14 hours. For a trip Luxembourg - Romania.
Next time I'll avoid these time wasters. A pocket airline(first time I hear about it from the flight booking engine), seemingly crippled by delays, not being able to provide the same level of services as the other companies. Also they have no customer support on ground (Frankfurt airport) which speaks volumes about how "well established" this operation is.

Wirklich leider nicht zu empfehlen! Beim Hinflug 60 Minuten Verspätung und beim Rückflug wurde alle Koffer in Florenz vergessen wurden. Dauert mindestens 4 Tage bis wir sie wieder bekommen. Nie wieder

The worst airline I've ever experienced. They ignore customer problems and complaints.

Die vielen negativen Kommentare kann ich nur unterstreichen. Bin jetzt schon oft ab Zürich mit Air Dolomiti geflogen.
Ständige Verspätungen und unmotiviertes Kabinenpersonal (das kaum Deutsch spricht) ist an der Tagesordnung. Beim meinem letzten Flug von Zürich nach Frankfurt am Freitag 20.02.2026 um 08:55. startete dann erst um 09:20 Uhr immer kommt die Ausrede das Wetter ist schuld. Das Service an Bord eine Katastrophe.
Es wurde nicht mal den Vorhang zugezogen zwischen Business und Economyclass. Die Passagiere der Economyclass sind ständig auf das Klo der Businessclass gegangen, als ich einen Passagier der Economy fragte ob es kein Klo in der Economy gibt, sagte er mir das Klo sei da geschlossen. Ein absolutes NO GO!!!
Für was bezahle ich mehr für einen businessclass Flug, wenn hier keine Trennung mehr stattfindet?

Ich werde inskünftig darauf achten keine Flüge mehr mit Air Dolomiti zu buchen. Eine Schande das Lufthansa solche Airlines in ihre Gruppe aufnimmt.

Ich als Businessclass Gast möchte auch so behandelt werden und getrennt von der Economyclass sein. Ich bezahle dafür auch mehr.

Loss of luggage after 5 days no news and impossible for them to track the luggage which was a priority luggage (business class).

Unacceptable.
Very basic services onboard

NEVER AGAIN

Delays flying to and from Luxembourg from Frankfurt. It is absolutely baffling to me how you as a flight company can keep messing it up. Even more so under the management of Lufthansa. I will boycott this airline until they fix their shit

Kundenservice ein Fremdwort- auf Reklamation inkl Remindern wird seit über 6 Wochen nicht geantwortet.
Werde nun Schlichtungsstelle einschalten

Mi chiedo come una compagnia del genere possa continuare ad operare, dal momento che nella maggior parte dei casi ci sono ritardi superiori alle 2 ore o problemi tecnici. Scarsissima serietà e comunicazione. Questa volta ci hanno fatto attendere sull'aereo (già in pista) per più di due ore. Se volete avere sicurezza e affidabilità nei vostri viaggi non prenotate assolutamente con loro, se avete delle coincidenze da prendere o semplicemente se date un valore al vostro tempo!! Pessimi!!

Una garanzia per ritardi, cancellazioni e guasti. Se volete perdere coincidenze, arrivare a tarda notte o ricevere comunicazioni minime su continui ritardi o problematiche varie, questa é la compagnia giusta.
IMBARAZZANTI

Katastrophe

Ich rate extrem von dieser Fluggesellschaft ab. Wir wollten gestern von Florenz nach München fliegen, am Gate (nach Online-Check-In) beim Besteigen des Flugzeuges wurde uns und 15 weiteren Fluggästen mitgeteilt, dass wir aufgrund einer notwendigen Reduzierung des Gewichts nicht fliegen können. Wir wurden dann nachts mit einem Bus in einem Horrortrip 90 Minuten nach Bologna gefahren. Von dort wurden wir um 4 Uhr nachts an einem Hotel abgeholt und zum Flughafen gebracht und um 6 Uhr ging unser Flug nach München.
Konkrete Kritikpunkte:
- Keine Kommunikation im Vorfeld
- Verweigerung des Fluges während des Boardings
- Extrem unfreundliche Reaktion gegenüber allen Reisenden, die nicht fliegen durften
- Mitarbeiterin am Schalter der Lufthansa hat klar zu verstehen gegeben, dass Air Dolomiti dafür bekannt ist, extrem zu überbuchen.

Wenn Reisende mit dieser Fluggesellschaft nicht sicher sein können, ob man auch wirklich fliegen (darf!), ist diese Airline keine Option. Eine große Schande auch für die Lufthansa!

Absolute criminal behaviour:
1) They lost my luggage, after which i submitted a lost baggage claim at the airport upon arrival. 5 days later they still have yet to contact me, or answer the dozens of calls and emails I have made daily over the past 5 days.
2) Our flight to Munich left an hour late from Montreal, after which my wife, infant daughter, and I just made it to the gate at the start of boarding. My parents were sitting further back on the flight from Montreal, so they arrived at the gate 15 minutes later. This was still 15 minutes before the scheduled takeoff time, and the bus from the gate to airplane was still waiting at the gate. Despite this, the gate agent denied my elderly parents (in their 80s) boarding, forcing them to be rerouted with 2 more flights (instead of 1) and 8 more hours of travel after we had already been travelling for 20 hours. (In addition, our plane to Genoa left 25 minutes late as they spent the time removing my parents' luggage from the plane rather than allowing them to board during those 40 minutes.) We then had to arrange a 2nd taxi for my parents from Genoa to Chiavari that evening.

Volo da anni ….. questa compagnia non e’ affidabile. Veramente sconsigliatissima!! Piu’ di 2 ore di ritardo… nessuna assistenza nessuna informazioni per il volo in coincidenza che abbiamo rischiato di perdere

Evitare!