Whenever i have had cause to contact Affinity Water i have always been greeted with a kind courteous and very pleasant person whom listens to my query and always has a solution.They explain all that... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Website won't load properly Won't answer the phone Won't answer WhatsApp No way to contact them All I can find is that they don't tolerate abuse from customers, I find this is only mentioned by... Näytä lisää
Yritys on vastannut
Very helpful customer service, even organised a video call with myself and an engineer to find the stop tap outside my property. Also the team that was sent out to install my water meter were great an... Näytä lisää
Yritys on vastannut
I moved home and I joined Affinity water. No fuss at all, it was easy to join a week before the moving date. But in the minute I created the account, they created a payment plan for the next 6 months... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Yhteystiedot
Tamblin Way, AL10 9EZ, Hatfield, Yhdistynyt kuningaskunta
- affinitywater.co.uk
3,4
Keskitasoinen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 99 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Affinity Water
Hi Robert, thank you for taking the time to leave us a review. We're delighted to hear you had a positive experience with us! Thanks, Becky.
Good service
6. elokuuta 2026
Vastaus yritykseltä Affinity Water
Hi there, we really appreciate your feedback. It's great to hear that you were happy with the service you received. Thanks, Becky.
Very bad experience
Very bad experience.
Its impossible to speak to a advisor as its always que start from 17th position.
I have tried over 5 times since last December but unfortunately still i couldn't speak to a advisor.
20. heinäkuuta 2026
Vastaus yritykseltä Affinity Water
Hi there, firstly I want to start by offering my sincere apologies, this is really disappointing to read and I'm sorry you had this experience. Our phone lines have been incredibly busy recently, you can use this link here to see how many people we have in the queue and average waiting times - https://www.affinitywater.co.uk/contact/movinghome. - Becky
Great customer service very helpful
Great customer service very helpful. Highly recommended.
6. heinäkuuta 2026
Vastaus yritykseltä Affinity Water
Hi Saleem, thank you for your lovely review. We're so pleased that you had a positive experience with us. Thanks, Becky.
Very good customer service
Very good customer service. Genuine assistance, speedy service. Processes in place to assist and you speak to real people not bots.
1. heinäkuuta 2026
Vastaus yritykseltä Affinity Water
Hi Maria, thanks for the wonderful feedback! It means a lot to hear that you enjoyed your experience with us. Thanks, Becky.
Trying to reach a sales person for…
Trying to reach a sales person for weeks. Eventualy when someone helped me no one got back to me.
Terrible.sales service and customer experience
30. heinäkuuta 2026
Vastaus yritykseltä Affinity Water
Hi Kyle, firstly I want to start by offering my sincere apologies, this is really disappointing to read and I'm sorry you had this experience. Our phone lines have been incredibly busy recently, you can use this link here to see how many people we have in the queue and average waiting times - https://www.affinitywater.co.uk/contact/movinghome. - Becky
After a long wait for an operator on…
After a long wait for an operator on the phone call, every thing was delt with very efficiently and politely.
27. heinäkuuta 2026
Vastaus yritykseltä Affinity Water
Hi Stephen, thank you for your review. We're glad you had a great experience with us! Thanks, Becky.
My query regarding hosepipe ban was…
My query regarding hosepipe ban was treated to my satisfaction.
24. heinäkuuta 2026
Vastaus yritykseltä Affinity Water
Hi Breaky, thank you for taking the time to leave us a review. We're delighted to hear you had a positive experience with us! Thanks, Becky.
A really lovely company to deal with
A really lovely company to deal with - the best of any utility company I’ve ever dealt with. They answer promptly and are always kind polite caring and helpful
6. elokuuta 2026
Vastaus yritykseltä Affinity Water
Hi Rosalind, thank you for your valuable feedback. We appreciate your comments and are glad you had a positive experience. Thanks, Becky.
Vastaus yritykseltä Affinity Water
Hi Lloyd, we appreciate your review and are happy to hear your experience was a positive one. Thanks, Becky.
Good service
6. elokuuta 2026
Vastaus yritykseltä Affinity Water
Hi Anna, thank you for your review. We're glad to hear you had a good experience with us! - Becky
Customer service
GREAT CUTOMER SERVICE
GREAT SUPPORT
GOOD COMMUNICATION
REQUEST ACCEPTED
PRICE AS WELL
6. elokuuta 2026
Vastaus yritykseltä Affinity Water
Hi Rumi, thank you for sharing your review. We're delighted to hear you had a positive experience with us! - Becky
Applied for App 2 weeks ago
Applied for App 2 weeks ago. Problem loading, still waiting for someone to contact me
22. heinäkuuta 2026
Vastaus yritykseltä Affinity Water
Hi there, we advise customers to use the latest version of the app, and keep your device software up to date in order for the app to work correctly. If you are still having issues, please send us a DM with your account details and we will try to help. You can DM us on Facebook, X or Instagram, alternatively you can whatsapp us on - 07745659300. - Thanks, Becky :)
Water is a human necessity
Water is a human necessity, and affinity looks after our requirements
6. heinäkuuta 2026
Vastaus yritykseltä Affinity Water
Hi Chandrakant, thank you for your feedback. We appreciate you sharing your thoughts. - Thanks, Becky
Enabled me to water my pots as I'm on…
Enabled me to water my pots as I'm on the priority list
6. elokuuta 2026
Vastaus yritykseltä Affinity Water
Hi Mr Levene, thank you for your review. We're glad to hear you had a good experience with us! - Becky
The fact that they understood my…
The fact that they understood my situation, and replied to my enquiry.
6. elokuuta 2026
Vastaus yritykseltä Affinity Water
Hi Noella, thank you for sharing your review, we're glad you had a good experience with us! - Becky
Vastaus yritykseltä Affinity Water
Hi Nigel, we really appreciate you taking the time to leave a review. We're thrilled that your experience with us was a positive one. - Becky
I have tried to phone so many times but…
I have tried to phone so many times but no one answer the phones
23. heinäkuuta 2026
Vastaus yritykseltä Affinity Water
Hi Mr Patel, thank you for your feedback. I'm sorry to hear that your experience did not meet expectations, and I appreciate you bringing this to our attention. Your comments are important to us. - Becky
Had a query Affinity Water were prompt…
Had a query Affinity Water were prompt and helpful
29. heinäkuuta 2026
Vastaus yritykseltä Affinity Water
Hi Rose, thank you for your review. We're glad to hear you had a great experience with us! - Becky
Excellent service
Great,the representative was polite and helpful.They answered my questions clearly.
6. elokuuta 2026
Vastaus yritykseltä Affinity Water
Hi Ms Palanivel, thank you for taking the time to leave a review. We're pleased to know you had a great experience with our team. - Becky
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.