A&E Glazing LTD Arvostelua 

Recently moved to the area (Hassocks) and trying to do the right thing by using 'local' trades, this is nothing more than a divert to A&E Glazing based in Sidcup whom have an appalling reputation on Trust Pilot.

No doubt they advertise around the south in numerous local publications luring people in who are trying to do the right thing by using local trades.

Do NOT use under any circumstance as they will randomly respond saying they haven't the info, make up excuses about not able to pop round to measure and use WhatzApp instead, when they finally do turn up to measure they will happily take 50% deposit and you'll never hear from them again despite numerous calls etc., they will do nothing more than make empty promises with no intention on carry out the work.

Job was done quickly which was a positive. However it was overpriced and won't be using again or recommending.

Over priced, didn’t resolve problem, the glazier was sexist and patronising. They didn’t keep their mask on in my flat. Really disappointed and feel like I have been ripped off

Our experience of A&E Glazing from start to finish was awful and that’s putting it lightly! Day 1 no one turned up! Day 2 they arrived 3 hours late.. they cracked the tiles in my kitchen and tried to hide it, the windows and doors are of a very poor quality and standard and they are unfortunately very cheaply made, scratches on the doors and windows were covered up with a touch up pen! We have had 12 months of horrendous treatment and we have had to have our back windows and doors changed twice already and the 3rd set that arrived were so scratched and dented they didn’t even attempt to fit them! The handles on the windows show wear marks already and our front door constantly falls out of alignment. We are also Waiting 12 months later for the safety escape hinges to be fitted! The list of faults goes on and on!!! Calls are very rarely returned and if they are Tony will precede to talk over you and place the blame on everyone but himself!

I needed some work doing on a window and after phoning up A&E glazing, he asked me to send some pictures of the window via email so that he could assess the damage. A few days later, after no reply I phoned again. He said he could probably be there the following Monday, but would confirm later on that evening.

A couple of days later I phoned again and he once again said it should be fine but that he'd confirm that evening. 2 days later I phoned again, this time he did confirm that he'd be there "first thing" on Monday. I couldn't be there but my girlfriend took the morning off work to let him in.

At 10:30, after no sign, I phoned him again and got through to his answerphone, I left a message asking where he was? 15 minutes later I got a text saying that he couldn't make it as his wife was ill and he had to look after his son. A valid enough excuse but he could have let us know beforehand as my girlfriend had had to cancel meetings. I pointed this out to him and he apologised and said he'd email me that evening to sort out another date. I never heard from him again.