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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I can't praise this company highly enough, I damaged my newish air bed and although it was entirely my own fault, Active Era are sending me a NEW one as a gesture of goodwill. The customer services... Näytä lisää

Saanut 5/5 tähteä

Good quality product. Easy to inflate and deflate and store away for next time. Perfect for putting up visitors for a few days. Fast delivery thank you. Would recommend this company.

Saanut 5/5 tähteä

Fast dispatch and delivery. This air bed seems very well made compared to more expensive ones I've had, not much air has come out by morning and I've had no puncture yet, I've been using this air bed... Näytä lisää

Saanut 1/5 tähteä

Ordered an airbed,it ripped on topside so couldn't be fixed, they sent a replacement, upon first use the pump motor broke, to their credit they said they were going to refund me full amount as its hap... Näytä lisää

Yrityksen tiedot

  1. Ulkoiluvaatteiden ja ‑välineiden kauppa
  2. Retkeilyliike
  3. Ulkoiluvälineliike
  4. Urheiluvälinekauppa

Yrityksen kirjoittama

Active Era is a leading manufacturer in sports and outdoor products fusing design and function for both recreational and professional use. Active Era’s range of air beds and sleeping bags are fast becoming the new industry standard.


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

409 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 20 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Very fantastic bed and after sale…

Very fantastic bed and after sale service is awesome.

8. toukokuuta 2025
Oma-aloitteinen arvostelu
Active Era-logo

Vastaus yritykseltä Active Era

We’re so pleased to hear this! Providing top-quality air beds and exceptional aftersales service is important to us, and we’re glad you’re satisfied with your purchase. Thank you for your review.

Saanut 5/5 tähteä

Perfect the matress

27. huhtikuuta 2025
Active Era-logo

Vastaus yritykseltä Active Era

We’re thrilled to hear your feedback! We’re proud to provide top-quality air beds, and it’s wonderful to know you’re pleased with your purchase. Thank you for your support!

Saanut 5/5 tähteä

I had a problem with my airbed over the…

I had a problem with my airbed over the may bank holiday so emailed the company. To my amazement within an hour they had emailed me back. They were very polite, professional and understanding. Within 1 hour they had ordered and shipped another one. Customer service was the best I had received in years, by any company. I would 110% recommend this company. Thank you Grace for your service, EXCELLENT customer service!!!!!! Do not hesitate to use this company. Product and quality excellent.

3. toukokuuta 2025
Oma-aloitteinen arvostelu
Active Era-logo

Vastaus yritykseltä Active Era

Thank you very much for your kind words. We're sorry for the initial inconvenience, but we're delighted we could resolve the matter so promptly—even during the bank holiday. It's truly rewarding to hear that our customer service is the best you've received in years.

Saanut 5/5 tähteä

Had a problem with my air bed ,replaced…

Had a problem with my air bed ,replaced very quickly with no problems whatsoever,excellent customer service would highly recommend.

25. huhtikuuta 2025
Active Era-logo

Vastaus yritykseltä Active Era

Thank you for your kind words Mart. We're sorry for the initial issue, but glad we could resolve it quickly and provide you with excellent customer service.

Saanut 5/5 tähteä

I bought a double airbed with built in…

I bought a double airbed with built in pump and it developed a puncture. so I sent a email to there customer services and had a lovely lady called jenny who responded very quickly and asked me to send codes and photos which I did and within a few hours I got response and was delighted when they said they would replace straight away. I was so great full for them doing it for me so as a company I have great respect on there service and responses and the product is fantastic it's so easy to use and very comfortable so if someone needs a airbed I would recommend this company

2. toukokuuta 2025
Oma-aloitteinen arvostelu
Active Era-logo

Vastaus yritykseltä Active Era

Thank you so much for your kind words. We're truly sorry for the initial inconvenience, but we're very glad we were able to resolve it so quickly and ensure everything was back on track for you. Your feedback is greatly appreciated.

Saanut 5/5 tähteä

Activ Era king size airbed

JB
The airbed arrived ahead of the time stated, fantastic, comfortable product and very helpful staff.

1. toukokuuta 2025
Oma-aloitteinen arvostelu
Active Era-logo

Vastaus yritykseltä Active Era

That’s fantastic to hear! We take pride in offering high-quality products, and we're delighted that you're happy with your purchase and shipping experience. Thanks for your support!

Saanut 5/5 tähteä

Graet and helpul Customer Care Team

Helpul Customer Care Team ( in my case I was served by Abi). Company's prompt reaction to resolve the problem and to fulfill company's obligation.

23. huhtikuuta 2025
Active Era-logo

Vastaus yritykseltä Active Era

Thank you for your kind review! We're sorry for the initial inconvenience, but we're very glad we were able to resolve things promptly for you.

Saanut 5/5 tähteä

Excellent customer service

I had a product that was faulty. On reporting the fault I was contacted immediately and offered a replacement. I felt that I was valued as a customer, due to the manner the representative (Eklis) dealt with the issue.

28. huhtikuuta 2025
Oma-aloitteinen arvostelu
Active Era-logo

Vastaus yritykseltä Active Era

Thank you so much for your kind words Paul! We're sorry you experienced an issue initially, but we're delighted Eklis resolved it efficiently for you.

Saanut 5/5 tähteä

Great service!

18. huhtikuuta 2025
Oma-aloitteinen arvostelu
Active Era-logo

Vastaus yritykseltä Active Era

We’re so glad to hear that our team could assist you! Providing excellent customer service is our top priority, and we appreciate you taking the time to share your experience. Thank you!

Saanut 5/5 tähteä

Ordered an air bed which was a great…

Ordered an air bed which was a great product but noticed there was a small hole in the underside. I contacted the support team who kindly send a replacement as part of their 1 year warranty. Very helpful, quick response and offer great products. Would order again

24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Active Era-logo

Vastaus yritykseltä Active Era

Thank you for your feedback! We're glad our support team could quickly assist you with a replacement and that you're happy with the product. We look forward to serving you again!

Saanut 5/5 tähteä

Reliable company ☺️

Reliable company. My air bed is very comfortable & easy to inflate. I had some technical difficulties recently. Active Era were very prompt & helpful with their reply. As long as you have proof of purchase their correspondence is excellent.

24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Active Era-logo

Vastaus yritykseltä Active Era

Thank you for your wonderful feedback! We're delighted to hear you find your air bed comfortable and easy to use. We're always here to help with any issues and appreciate your trust in Active Era!

Saanut 5/5 tähteä

We experienced issues with our double…


We experienced issues with our double air mattress due to small hole on , even after following all the guidelines and troubleshooting advice. I reached out to Active Era and was genuinely impressed by the excellent customer service provided by Filip. She responded to my emails promptly and quickly arranged for a replacement to be sent out.

22. huhtikuuta 2025
Oma-aloitteinen arvostelu
Active Era-logo

Vastaus yritykseltä Active Era

Thank you for sharing your experience! We're glad Filip could assist you promptly and that we could arrange a replacement quickly. We appreciate your kind words and trust in us.

Saanut 5/5 tähteä

Great customer service …

We had issues with our double air mattress deflating despite following all the guidelines and troubleshooting tips.
I contacted Active Era and was so pleased with the great customer service I received from Grace. She was quick to reply to emails and arranged a replacement to be sent out to me.
Before it started deflating we were really pleased with the air bed and are hoping we will be again with the new one.

19. huhtikuuta 2025
Oma-aloitteinen arvostelu
Active Era-logo

Vastaus yritykseltä Active Era

Thank you for your feedback! We're glad Grace could assist you quickly and that you were pleased with your air bed before the issue. We hope the replacement meets your expectations and you enjoy it just as much!

Saanut 5/5 tähteä

Had an issue with my active era bed

Had an issue with my active era bed , basically developed a fault at the seam , Hanna was fabulous dealing with the issue , active era as company have been great throughout resulting in a replacement. Would definitely recommend

11. huhtikuuta 2025
Oma-aloitteinen arvostelu
Active Era-logo

Vastaus yritykseltä Active Era

Thank you for your kind words! We're thrilled to hear Hanna provided fabulous support and that you’re happy with your replacement. We truly appreciate your recommendation!

Saanut 4/5 tähteä

Double Bed

Great delivery on time of this accurately described product.
Easy to inflate and deflate with readily followed instructions. The information advises that the unit may deflate after the first use and this did indeed happen (most probably from the material stretching from the initial inflation), however, the third use retained inflation and has not been problem ever since.
Very happy with this product.

2. maaliskuuta 2025
Active Era-logo

Vastaus yritykseltä Active Era

Thanks for your review! We’re glad the product arrived on time and was easy to use. The initial deflation is normal as the material stretches, but great to hear it held up well after the third use. We appreciate your feedback and are happy you’re satisfied!

Saanut 2/5 tähteä

Not what I expected

The bed is a lot harder than I thought (top plastic part) and I didn't realise that it doesn't auto inflate. It's also misleading the 56cm as it has a built in pillow (which I hate)

26. maaliskuuta 2025
Active Era-logo

Vastaus yritykseltä Active Era

Hi Tonya, thank you for your feedback. We always aim to provide clear product details, and we do highlight that the bed requires manual inflation and includes a built-in pillow as part of the overall height measurement (56cm).

We understand preferences can vary, especially when it comes to firmness and design. If the item is unused and within the return window, our team would be happy to assist with a return. Please feel free to reach out directly, we’re here to help!

Saanut 4/5 tähteä

UPDATE REVIEW- Disappointed with the Quality – Not Built to Last

Updated Review:
I initially left a negative review because the air mattress started to fall apart after about 15 uses and just over a year of ownership, which was disappointing given that it was advertised as long-lasting.

However, I want to update my review because the company reached out to me after my feedback. They were very kind and helpful, and despite the fact that the mattress was already 1.5 years old and had been used, they still offered to exchange it. While the replacement was a slightly smaller size, I really appreciate their gesture and excellent customer service. Thank you for standing behind your product!

15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

The air bed is okay for occasional use


The air bed is okay for occasional use, but I found it quite uncomfortable for sleeping. It lacks proper support, and I actually developed some back issues while using it. Definitely not suitable for long-term use, might be fine for short stays or guests, but I wouldn’t recommend it if you care about your back

30. maaliskuuta 2025
Active Era-logo

Vastaus yritykseltä Active Era

Thank you for taking the time to share your experience. We're sorry to hear that the air bed didn’t provide the support you were hoping for. Our beds are designed for occasional use, such as for guests or short stays.

Your feedback is valuable, and we’ll be sure to share it with our product team as we continue to improve!

Saanut 5/5 tähteä

On a eu un petit soucis avec le matelas…

On a eu un petit soucis avec le matelas
L'équipe du service client on été super réactifs rien à dire merci beaucoup !!!

14. huhtikuuta 2025
Oma-aloitteinen arvostelu
Active Era-logo

Vastaus yritykseltä Active Era

Merci beaucoup pour votre retour ! Heureux que notre équipe service client ait pu vous aider rapidement. N’hésitez pas si vous avez besoin !

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