Activate onDemand Arvostelua 

A few days after purchasing what was a brilliant deal on Ray-Bans through them I had a panic that I didn't have any delivery info or who/what company was my point of contact so I emailed AOD asking for help and to my surprise they quickly replied with an apology and an explanation of why the delay in being shipped...from then on in until i confirmed I had received item, their communication with updates on shipping was fantastic! It's very rare to be treated as a person and not a number these days so I was delighted with the excellent customer care at first point of contact...would be happy to use them again.

This company went above and beyond to help replace a faulty product supplied through them after Apple washed their hands of us. Marta and the team, thank you so much for your top-class customer service 😊

When I email them regarding my order, they responsed promptly and sort out the issue.

Great service especially the customer service agent that kept me up to date with my purchase and informed me of tracking of package all the way by email well recommended

Great customer service, quick to reply.

Extremely disappointed with the customer service. What should have been a straightforward delivery turned into a frustrating experience where I had to repeatedly chase for information and updates myself. Despite eventually raising the matter as a formal complaint, the responses I received were largely holding responses rather than a meaningful resolution. I expected much better communication and customer service from AOD and, unfortunately, would not recommend them based on this experience.

Edit: Following my review, Justin from Activate onDemand contacted me personally and reviewed the full history of my complaint. He has explained what happened with DHL and confirmed that a formal complaint was raised with DHL, with action taken regarding the delivery driver. AOD has also confirmed that the communication issue has been logged internally for improvement.

I appreciate the time taken to investigate and respond to my concerns.

Abysmal customer service. I ordered an Oura ring on this website through using the blue light card website. The package has been lost by DHL and activate on demand’s customer service has been terrible. I have asked for a refund and given evidence that DHL had lost my package and I am still yet to receive any confirmation I will get a refund or any compensation. It takes a day to receive a reply from them. It has been 2 weeks since I placed my order. If I had known this was a third party website I would not have ordered. DO NOT USE THIS WEBSITE

I had an item to return and the customer service was very good, with no issues.

It took a little longer returning an item but I have to say i had a great experience. The support team were really nice and helpful throughout the process. They were polite, understanding, and did their best to assist me. I really appreciate the good customer service and how they handled the situation. Thank you for your help.

Updated Review – Issue Resolved

UPDATE: After posting my original review on Trustpilot regarding the difficulty I had getting a response from customer service, I received a call from Michael, who clarified that there had been some miscommunication. He confirmed that the Oura Ring I needed was actually available and could be sent out for delivery the following day.

Based on this reassurance, I decided not to cancel my order. Michael kept me updated and confirmed the following day that the ring had been dispatched and would be with me shortly.

I’m pleased to say that I have now received the ring, just in time to wrap it and give it as a present as planned!

Thank you to Michael for personally getting in touch, clarifying the situation and making sure everything was resolved. I really appreciate his help and the effort he made to turn the experience around.

I bought a ring camera through this delivery service. I don’t understand why the returns process is so complicated. The item was not used, I bought the wrong ring camera, they asked for pictures to process the return, which I sent showing the camera in pristine condition I only opened the box to prove the ring camera was in good condition. The camera itself was still in its wrapping showing it hadn’t been opened or used. But now they are refusing my return even though it’s within the 14 days and the camera hasn’t been used. I don’t know what more they want from me or why they are refusing my return and refund. They are now stating that because the box was opened (ring camera still wrapped) that if I want to return it I can only do that at my expense. This is insane and unacceptable it should be just as easy to return an item as it is to buy it.

I have returned my product and still awaiting a refund delayed company do not use

Good experience with this company. Good customer service throughout.

Hi I had brought keg beer machine I wanted to send it back as soon as arrived I had emailed them for refund they are not replying this against the customer service u got 14 days to send back

The item I have brought has been incorrectly sent out even though I told them immediately about the lack of a line in the address. they acknowledged this and said they would change it. I got an email to say its been sent but the courier states its with them Dreadful service . Goodness knows how they will deliver an item with no street name !!!!!!!!!!!

I have 14 days to return a Dyson Airwrap that I purchased, and I submitted my return request on Tuesday. What I don’t understand is why you have to wait for return instructions instead of being able to return the item straight away. It’s the only company I’ve dealt with that has this process.

It’s now been several days with no response. I’ve also raised a follow-up support ticket, but I’ve received nothing, no update, no acknowledgement, just silence.

The customer service has been very disappointing. With such a short returns window, I would have expected a much quicker response. At this point, the lack of communication is making what should be a straightforward return unnecessarily stressful.

I ordered a Dyson fan through Vodaphone rewards.
Wanted to cancel the order but it was too late. Was advised to refuse the parcel on delivery, which I did on Friday 10th July.
Tracking acknowledges a return has been requested.
On Sunday 19th the fan was delivered back to me via my neighbour, as I was out.
I emailed and asked for it to be collected from me.
The customer services person replied on Monday 20th said they could arrange collection on Wednesday 22nd, but they needed a quick reply as it took 48hrs to organise. I replied within 15 minutes to say yes.
I haven’t heard anything since.
Should I stay in all day tomorrow on the off chance it may be collected? Should I take the dog out and risk missing collection? Who knows ….
I appreciate DPD are probably at fault for delivering the item back to me, but the problem I have is how long it takes for Activate on Demand to reply to emails … 24 to 48 hrs
I don’t have a clue what’s going on now.
(Tracking hasn’t kept up, still says it’s on its way back to DPD, when it’s in my porch waiting to be collected)

Update
Thanks to the intervention of Justin Christie
The fan has been collected, and a refund on the way

Ordered Airpods Pro 3 1 day and arrived the following working day. Dispatch was advised and it was relatively easy to track. The only thing I would raise is they could be more specific as the DHL Division they use as there appear to be a few.

Returns process is an absolute nightmare. Submitted a returns request on Saturday and i am still waiting 3 days later. What is going on???

The Dyson fan I purchased proved faulty when set up. Communication with Activate onDemand was very good and return instructions were provided efficiently. Refund of purchase price received fairly quickly.