Acorn TV Arvostelua 

Like Scrawn I too keep getting that foolish encrypted message only I have had an account for years. I finally had to cancel a few months before renewal. I really hated to do that because they have some of my favorite shows.

The shows are great when you can watch them. I tried to watch: My Life is Murder, last night and it stopped half way through. It would not play after repeated tries. Their streaming service is terrible and the worst I have encountered. I think they have problem when too many people are watching. I watched the same show today at 1 pm and it was great. I don’t recommend if you watch at night and don’t call or write their tech support, they either don’t care or know they have problems they can’t fix.

I was given a one year gift subscription through AcornTV. This membership could not be accessed through my TV. After months of communications with Acorn customer service I still do not have access and Acorn will not refund the service.

I tried a seven day trial through Amazon and had no problems with access. Still, Acorn TV will not transfer me to Amazon access nor refund my service so that I can transfer myself.

I was told to wait out the current billing cycle. What does that mean? Will Acorn finally provide me service next year?

This is a copy of an email sent to Acorn. Haha. Horrible company.
Five years ago I got your app and had nothing but problems on Apple devices. I was always led to believe that it was the fault of my devices and me. I had extreme difficulty canceling my membership. When I saw that a different company owned Acorn, I decided to give it another try. It has been nothing but problems. Once again representatives blamed me, my devices, my network, etc. I see from the numerous critical reviews on the App Store that others are having the exact same issues. Your response to them is usually to once again blame them, their devices, and their network. Odd that Apple owners all over are having the same problems on multiple devices and it is somehow our fault.
Numerous shows do not load and the number has been growing. The screen is just black. The app buffers and buffers and does nothing. The ads load at the top and the rest is blank. You go to watch a show and it tells you you need to pay but in settings it says your account is active. You’ll log out and log back in and it tells you your username and password are wrong. You ask for a password reset and it tells you you can’t have it. I lost track of the dozens of different error messages I have received and since the numbers are so long it’s impossible to remember them all.
I have no problems with any other streaming app. It is you and you alone. You are losing pissed off Apple customers. In five years you have not been able to fix this. Support tickets go nowhere. Once again I am led to believe that I am the only one having these problems and it is all my fault. Have you read the online reviews?
Looks like it’s time to cancel again and just go back to BritBox. At least this time after days of trying I will be able to cancel through Apple subscriptions.
You are the WORST streaming service that I have ever encountered. Who writes an app that doesn’t work with Apple devices? And don’t even think of blaming Apple (yeah you blame them a lot also). Funny how EVERYONE is to blame BUT YOU.
On the most recent call to you, I was told to cancel my Apple subscription and subscribe directly to Acorn. I did that 5 years ago and then couldn't cancel. I had to put a stop payment at the bank. I see again from the online reviews that others are also having difficulty canceling.
YOU ARE DECEPTIVE. YOU BAIT SUBSCRIBERS AND THEN THE SHOWS ARE BLANK.
On an App Store review, the developer responded and told me to contact an email address that DOES NOT EXIST. Are you kidding me?

I love the choices from Acorn. Several of my already favs available, and some really great new surprises.Especially love Recipe for love and murder.I hope there are more being made. What a great cast!

Love a handful of their shows, but the log in process on whatever platform you're using is horrible. Constantly trying to log on and can almost never get in. Terrible.

I've been subscribed to acorn TV for over a year when suddenly I'm no longer able to watch anything and get the following error code "THE VIDEO YOU ARE TRYING TO WATCH IS ENCRYPTED AND WE DO NOT KNOW HOW TO DECRYPT IT".
After repeated attempts to have this fixed I still get the same form email from them and nothing has been resolved. I'm trying to cancel now.

Always experience connection problems. Support is good but the streaming service sucks. All of my other streaming services work fine ....acorn never loads successful.

I cancelled my account on 25/10/22 but was stilled charged the annual fee on 1/11/22. I have
no way of communicating this to the accounts Dept.
DV

After paying for a year's subscription, I have had many problems with the AcornTV streaming. It would not let me watch 'next episodes' of a show or it would completely lock me out of any show. The customer service is terrible. It replies with generic responses that do not apply to my problems. I have cancelled my subscription, and now Acorn says it will not reimburse me. This is really terrible. IF YOU WANT TO WATCH ACORN SHOWS, SUBSCRIBE THROUGH ANOTHER SOURCE - SUCH AS AMAZON PRIME. ** I was informed through an Acorn email, that I will receive a refund, but not for a while.*# I wanted to add that I did receive my refund from Acorn.#

What a scam. Took nearly £50 from my account and I never signed up. Refused to refund as it is outside the refund window. Luckily as I paid with Amex I get a refund from them. Acorn are bad, bad people.

I am in the UK although this is showing that I am in the US for some reason. I had a free trial of Acorn TV and really enjoyed it so took out a subscription. However after a few months, it transpired that they had never been able to take a payment from my card. This seemed to be because they use Stripe and oddly have no other payment method. I remember years ago having an issue with Stripe payments but can't remember what for. Acorn's customer service people were unable to help despite trying very hard and I wasted a considerable amount of time and effort working with them on the problem. It would seem my bank's policy is against using Stripe and I do not have any other kind of card or payment method. They suggested I get the subscription through Google. I did this only to find it was an 'android only' subscription which meant it would not play through my Samsung TV. So although I really wanted an Acorn subscription, they could not sort it for me. Having said that, when I did have it, it regularly kicked me out when my Freeview box started recording a programme and there were some programmes which just froze when I tried to get into them. Customer Services assured me they had escalated my complaint to their Senior Management Team about all of these issues but nobody had the courtesy to get back to me. In the end I cancelled the subscription. My advice? Don't bother with this channel, no matter how good it looks to the outside.

I adore Acorn TV. It is the best! Amazing shows, reasonable pricing. Great customer service. So pleased with our subscriptions. Lots of delightful comedies, mysteries, historical stuff, tons of binge worthy fare. Highly recommend! My only regret is that I only discovered them a few years ago through a 1week trial. It's all PBS quality programming, and a lot of times, things form Acorn make their way to PBS. It's a billion times better than any of the other services.

Please help £4.99 has come out of my bank account I don't have an account with acorn tv ?! I have never signed up for this. Acorn tv is on prime I also clicked on it and I can't even watch anything it says I need to sign up (NOT THAT I WANT TO WATCH ANYTHING) I also checked amazon account and nothing on there for purchases all abit weird. How do I get a refund?

Suddenly found on Friday I had been debited £49.99 by Acorn. I Immediately raised a ticket and asked for a refund, since I had no warning this was going to happen.

I rceived a reply saying my ticket had been sent to their accounts department for review and a reply.

Since then, nothing.

This is not a great advert for their services.

Acorn is really great! Enjoying my subscription and when I had a glitch with my subscription, it was dealt with promptly and efficiently.

I have had a streaming problem with Acorn TV for the last 8-10 weeks. After sending me a generic 'fix-it' email, I did everything they suggested and it didn't help. It has now been 6 weeks since my return email to say it still isn't streaming properly. As well, it does not allow 'pause', 'fast forward' or 'reverse'. Nothing has been done so I won't be renewing my subscription. I enjoy the programs but overall, very poor technical support. Not a streaming service I would recommend.

Only giving one star as we can’t give none. Have fraudulently taken money from our account and now saying different reasons for this in each email. Now saying too late to refund despite the bank contacting them within 7 days of transaction. Absolute joke of a company who will now have to attend the local sherif court small claims to defend their actions.

Both my mother and I signed up for week trials, both cards charged $74.99 (years subscription); no luck with 'customer services', now desperately seeking a phone number.
Stay away.