Acarent Italia Arvostelua 

Awful awful awful scammers. They cancelled our booking in Puglia as our flight was delayed by 1 hour and there were no more cars left. We were unable to tell them our flight was delayed before take off. We ended up having to spend over 1100 euro's from another car hire company when it should have cost £260. They were extremely unhelpful and another couple were told their booking had been cancelled when they were 3. minutes late.
It states clearly that even if you are past the 59 minute grace period (which in itself is utterly ridiculous at an airport) they give you another car if yours has gone. How can a car go within 3 minutes? It would take longer than that to process it.
They blamed VIP cars for cancelling the booking. VIP cars blamed Acarent. Total scammers.

Entreprise malhonnête j'ai réservé une voiture du 4 au 15 septembre 2023 à Brindisi en Italie pour un prix initial de 333€ arrivée à destination l'agent au comptoir refuse mes deux carte de crédit sous prétexte que ce sont des carte à débit et non à crédit...???
Je lui propose de régler en liquide ce qu'elle refuse catégoriesquement mais me propose de payer 630€ et si j'accepte je peux régler avec ma carte de crédit...???
Du vrai foutaient de gueule et une escroquerie en bande organisée .
A FUIRE ABSOLUMENT !!!!

Very good crypto site first I am hesitant to use it but now when I started using it it's very good.

Your service is very good. I was booking last week. And working very fast. thank you

we paid 750 extra because our credit card was not working. The gas was only 75% full and there was damage on the side of the car. When we returned the car we got 200 euros back, but we are still waiting for that.... it is almost 2,5 weeks ago and they say that it is normal that it takes so long and they blame our bank. Just go somewhere else:). this company will take a lot of energy from you. Not worth it, stress is bad for you;).

Acarent is a bunch of thieves. My partner and I had a horrific experience in Milan. They just find ways to take your money. They offer a “deal” online and when you get there they charge you double and force you into unnecessary overpriced insurance. We regret our experience renting with them and don’t recommend to anyone!! We paid 400 euros more than initially quoted. The worst!!!!

Para empezar la oficina donde se e contraba el coche no está en el aeropuerto. El desplazamiento de ida y vuelta fue considerable y los conductores que se encargaron de dicho desplazamiento unos irresponsables (obviando cualquier medida de seguridad vial). Nos llevaron a un parking y una vez allí nos dijeron que mi tarjeta de banco no era aceptable por ser de débito y no podían aceptar otra, por lo que en vez de cobrarnos los 300euros acordados, nos cobraron EL DOBLE!! Sin darnos opción a arreglarlo de otra manera. El coche resultó de muy mala calidad.
Para seguir, nos dijeron que si no les llevábamos el coche limpio no nos devolverían la fianza. Una vez lo devolvimos, sometieron al coche a un examen de limpieza impresionante (pasando el dedo por las ventanillas, por ejemplo).
JAMÁS volveremos a contratar con esa compañía ni lo haremos con OrbitCare. Una estafa mayúscula que casi arruina las vacaciones.

Fate molta attenzione.
1- se prenotate con un broker online (tipo Discovercars) cercheranno di dirvi che non riconoscono l’assicurazione kasco. A quel punto in maniera minacciosa, cercano di farti fare una nuova assicurazione MOLTO CARA! Sappi che è inutile (la prima assicurazione è già suff.; certo il problema è che dovrai pagare per poi farti rimborsare dal broker)
2- al momento della consegna scattano 4 foto, 1 per ogni lato. Ma le macchine sono conciate male e spesso non è possibile vedere i dettagli di tutti i danni. Sappiate che al rientro faranno di tutto per addebitarveli (fate anche voi 20 foto inquadrando tutti i particolari, cerchioni compresi, e mandatele subito al loro numero wtsapp)
3- ti chiederanno di pagare un extra per la pulizia interna. Se non accetti altra minaccia di “penali”. Al rientro cercheranno di farti pagare comunque perché la macchina è sporca … all’esterno. Okkio al giochino interno/esterno

Ricerca di ogni mezzo per trovare problemi alla consegna.
Arroganza, mancanza di rispetto del responsabile dell agenzia di Catania.
Non ha idea di cosa significhi trattare con un cliente soprattutto se contrariato!
Nel Mio caso alla consegna la macchina era perfetta ma hanno comunque trovato da farmi pagare supplemento per sedicenti danni ad un cerchione (piccole strisciette) che dicevano non essere sulle foto da loro fatte alla consegna e inviatemi su wz.... a questo punto mi chiedo se fossero foto veramente fatte sul momento.
Le foto le ho fatte anch io ma.... chi poteva pensare al cerchione?😵‍💫
Aggiunta forfait pulizia interno auto alla consegna malgrado l alto prezzo del noleggio. Il supplemento é facoltativo ma ti fanno ben capire che se non lo fai, alla consegna potresti avere forti penalita....
Scendo spesso a Ct per motivi personali e da 1 anno noleggio macchine e non mi é mai successo d avere a che fare con responsabili cosi impreparati, di poco tatto e che arrivano a Pure a minacciare di
Mettere in Black list il cliente che protesta per penalita per lui ingiustificate ma che in ogni caso ha pagato.
Agenzia da evitare ad ogni costo!!

Fraudulent organizaton

This entity does not engage in the business of car rentals, but rather operates as a fraudulent organization that unlawfully obtains funds from customers through deceptive methods. Our intention was to collect the vehicle on the 2nd of June 2023. The reservation was made by myself, and my Italian partner, who possessed the appropriate credit card, was designated as the primary driver. However, the individual at the rental counter exhibited extreme rudeness and promptly denied us the vehicle, asserting that the person who makes the reservation is automatically considered the primary driver. Despite our efforts to contest this, the individual abruptly resorted to employing derogatory language in Italian, while her adjacent colleagues found amusement in our predicament. The entire encounter bore a striking resemblance to a scene from a mafia film, presenting an utterly surreal atmosphere. As a seasoned travel journalist specializing in inflight magazines, and having previously worked in the corporate department of a prominent car rental company, my familiarity with the industry is extensive. Acarent, a company registered in Sicily, exclusively operates within Italy, Albania, Bulgaria, Morocco, Malta, Turkey and Greece—countries known to harbor a level of corruption conducive to their business practices. It is strongly advised to steer clear of this agency, as engaging with it will invariably result in financial losses and a highly unpleasant experience. I am compelled to notify the relevant authorities at the European Union level, in order to instigate a thorough investigation into its illicit activities.

Mi trovavo nel villaggio fontane bianche siracusa , volevo fare un giro con auto e ho trovato una persona qualificata mi ha proposto l'auto a basso prezzo con tutto il confort di una auto top , risultato fatto escursione tutta la giornata con un prezzo inferiore di una escursione organizzata , lo consiglio

The car they rented out to me had no oil in it and left me on the side of the road. The staff is rude and not helpful at all. The cars are in poor shape and dirty. I did not get any form of refund and the company has stopped responding to me.

Ottima esperienza, nessun genere di problema.

Je suis heureux de vous présenter ma critique du service de location de voitures Acarent en France.

J'ai récemment utilisé les services d'Acarent pour louer une voiture pendant mes vacances en France et j'ai été très satisfait de mon expérience. Tout d'abord, le processus de réservation était simple et facile. J'ai pu réserver ma voiture en ligne et choisir parmi une large gamme de véhicules pour trouver celui qui convenait le mieux à mes besoins.

Lorsque je suis arrivé pour récupérer ma voiture, le personnel était très professionnel et amical. Ils m'ont expliqué toutes les caractéristiques de la voiture et ont répondu à toutes mes questions avec patience. La voiture que j'ai louée était en parfait état, propre et bien entretenue. Je n'ai eu aucun problème pendant mon voyage.

Enfin, le processus de retour de la voiture était également très simple et rapide. Le personnel était également très sympathique et m'a aidé à terminer rapidement les formalités de retour.

Dans l'ensemble, je suis très satisfait du service de location de voitures Acarent en France. Le personnel était professionnel, les voitures étaient en excellent état et le processus de location était facile. Je recommande fortement Acarent pour toute personne cherchant à louer une voiture en France.

Great experience with Acarent.
The car was new and the employees was so funny.

Good!

This is a Scam! Avoid! I booked a car with ACARENT RENT A CAR via Carjet. I paid for the insurance and had a small amount left to pay when I picked up the car. I needed a credit card to put a holding deposit. When I presented my card, the transaction didn’t go through, giving an error code 21. I presented a second credit card that gave the same error. The employee at the counter was playing along even called the bank that supplied the card machine to confirm that the machine is working properly. I even called my bank to confirm that my card is working. All along the employee was trying to get me to pay for an insurance with their company, which would mean that I didn’t need as big a deposit. When I refused, he said there was another way, just to rent directly from them not via carjet. I refused again. By this time I sensed there was something wrong and I just left. When I got home I checked the error code and 21 and it said it was for unblocking deposit on card. So the guys wasn’t even trying to block the deposit. He was playing me all along. Please save yourself the headache and AVOID THESE SCAMMERS!

Il problema é che questi sono brocker e non agenzie di noleggio, quindi anche se si prendono tutte le possibili precauzioni per non trovarsi a discutere, in caso di danno, prima bisogna rifondere di tasca propria il danno all´agenzia che effettivamente rilascia l mezzo, poi bisogna richiedere il rimborso alla societá assicurativa del brocker. Stesso dicasi per VIP Cars. Il problema reale é che quando si prenotano le auto via internet, tutte queste belle cose non le trovi scritte. A me é andata piú che bene, questa volta, ma la prossima staró ben attenta a chi sta dietro gli annunci di rent a car. Meglio telefonare ai referenti in aeroporto per verificare quali sono le agenzie di noleggio effettive.

Plane was delayed. They had cancelled our reservation as we were 10 minutes past their 1 hour deadline (that isn’t written anywhere). Refused to give us a car. Said we could book another at a much higher price.

Apparently their system automatically cancels reservations and there is nothing they can do. They said it happens all the time. No-one seemed to care.

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Update - Acarent have now tried to claim that this review is not legitimate and have it taken down. I am having to provide proof to Trustpilot to keep this up. Be aware, a lot more negative reviews have likely been removed by them. Their rating was previously 2.5 out of 5 and has suddenly jumped up!

Zest has very high scores, ACA Rent does not, yet our rental, whilst booked via Zest, was ultimately facilitated by ACA Rent / Loran Italia and it was very good. Does it make a big difference when Zest are involved? We don't know, but we couldn't fault this rental. The car had only 21,000km on the clock and was in good condition, and the staff were great, particularly the lady who stayed especially late after our flight was delayed - thank you!

We booked a 9-seater, which was in very bad condition. Air con isn't in very good condition. The reverse gear wasn't able to put it properly. The car was giving engine warning lights at a time. Not safe to hire from this company. Even though we asked them to change the van, they refused to do so. In 35*C without AC we have struggled a lot. Never book again from this company.