I’d just had an awful experience with Sky who had let me down with poor communication after moving home. I had enquired about moving to 4th Utility to upgrade the speed of my board and to 900mb. Berni... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
4thUtility looked at my renwal offer and were able to reduce that offer to something closer to a new customer deal with a new provider. It wasn’t quite as low as the new provider, but close enough to... Näytä lisää
Yritys on vastannut
I dealt with 4thutlity on behalf of my elderly dad who is paying way too much for his current broadband deal. Firstly I called the company and the call was answered within about 20 seconds by a... Näytä lisää
Yritys on vastannut
Been with 4thUtility for 3 months now and I honestly can't fault them so far. The speeds have been as promised, and the app is good for keeping track of everything. I did have an issue during my fi... Näytä lisää
Yritys on vastannut
4,5
Erinomainen
12 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
4th ‘Rip off’ utility
Money was taken from my account yesterday, yet my broadband service is still suspended. I was informed that my payment date was the 18th, but yesterday was not the 18th, so I’m unclear as to why the payment was taken when it was.
I have now paid for the service, but I am still unable to use it, which means I’m effectively paying for a service that I am not receiving.
I also don’t appreciate how quickly the service is suspended after a missed payment. You don’t know what circumstances someone may be dealing with, and this hasn’t been explored or asked about — they could be financially struggling or otherwise vulnerable — and cutting off an essential service so quickly is extremely frustrating.
I would like to say that the call handler I spoke to was very polite and professional, so I would give her 5 stars personally. Unfortunately, the service itself has been extremely disappointing.
Money seems to be taken from my account unpredictably/sporadically for a service that costs £38.50 per month, and I don’t feel that the level of service justifies that cost. As a result, I will be cancelling my service and looking for a cheaper and more reliable provider.
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 4thutility
Hi there, we are sorry to hear about your experience. We understand your concerns about the payment date, service suspension, delays in restoring your broadband after payment, and the overall value of the service. We are pleased the adviser was helpful. We are sorry to ask for more information, but please reply to the email you receive from Trustpilot so we can confirm your details and investigate this personally. We also note your decision to leave and will review this feedback internally.
Easy cancellation
Phoned up to cancel as im going with another provider. Fella i spoke with was pleasant and ive had no issues (thus far).
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 4thutility
Thank you so much for your review!
Delighted
I had no idea how to go about getting Internet service in my wee home. I went onto live chat and spoke with Liam who explained everything to me, I chose the package best suited for my needs and at a great price too.
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 4thutility
Thank you for the fantastic review! We're delighted to hear that Liam was able to explain everything clearly and help you find the package that best suited your needs at a great price. It's great to know your journey to getting connected was made simple and stress-free. We'll be sure to pass your kind feedback on to Liam. 🌟
Lovely lads installed polite neat and…
Lovely lads installed polite neat and tidy job and tidy workers working great on time and got on with the job .
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 4thutility
Thank you so much for your review! We appreciate your feedback!
Was amazing and friendly and did the…
Was amazing and friendly and did the job quite quick
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 4thutility
Thank you so much for your review! We appreciate your feedback!
Fahad help me get connected to WiFi
Fahad help me get connected to WiFi! Wonderful!
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 4thutility
Thank you so much for your review! We appreciate your feedback!
Kane was super helpful and fab!
Kane was super helpful and fab!
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 4thutility
Thank you for your lovely review! We're delighted to hear that Kane was super helpful and provided such a fab experience. We'll be sure to pass your kind feedback on to him. It's great to know he made such a positive impression. 🌟
Vastaus yritykseltä 4thutility
Thank you for your feedback!
Good costumers service
Good costumers service , very friendly and helpful, thanks chris gadd.
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 4thutility
Thank you so much for your review! We appreciate your feedback!
Signed up with 4thUtility due to an…
Signed up with 4thUtility due to an offer. BT then matched that so I called to cancel. Spoke with Fasil who was polite & confident without being overly pushy. Gave a fantastic deal so I have stayed. I immediately got on to others to say how great the service was & how others should sign up with 4thUtility.
Great service Fasil. So glad I called!
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 4thutility
Thank you for taking the time to share your experience! We're delighted to hear that Fasil was polite, confident, and able to find a fantastic deal that convinced you to stay with us. It's especially great to know you were happy enough with the service to recommend 4th Utility to others. We'll be sure to pass your kind words on to Fasil. 🌟
Good customer service from Luwan
Good customer service from Luwan, excellent communication
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 4thutility
Thank you for your review! We're delighted to hear that Luwan provided you with excellent customer service and clear communication throughout your experience. We'll be sure to pass your kind feedback on to them. It's great to know you received such positive support from our team. 🌟
Been with 4thUtility for 3 months now…
Been with 4thUtility for 3 months now and I honestly can't fault them so far.
The speeds have been as promised, and the app is good for keeping track of everything.
I did have an issue during my first couple of days where I couldn’t get a connection. This wasn’t actually 4thUtility’s fault, as CityFibre were having problems with the network itself. I only mention it because when I called 4thUtility to find out what was happening, I was genuinely impressed that I could actually speak to someone helpful who knew what was going on, something I definitely couldnt say about my previous provider!
So far, really happy with the service and would happily recommend them.
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 4thutility
Thank you for such a detailed review! We're delighted to hear that your service has been delivering the speeds promised and that you're finding the app useful for managing your account. It's also great to know that, even during the CityFibre network issue, our team kept you informed and provided the helpful support you needed. Thanks for your recommendation, it means a lot to us!
Really great experience booking the…
Really great experience booking the installation and managed to get a great promo offer thanks to Chris Thorpe. Would recommend
20. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 4thutility
Thank you for your fantastic review! We're delighted to hear you had such a great experience arranging your installation and that Chris Thorpe was able to secure a great promotional offer for you. We'll be sure to pass on your kind feedback to Chris. Thanks as well for recommending 4th Utility, it really means a lot to us. 🌟
Ok feel a bit bettee.
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 4thutility
Thank you so much for your review! We appreciate your feedback!
I had a great experience with 4rth…
I had a great experience with 4rth utility customers service today. They resolved my issue very quickly. Thank you very much shuaib for helping me out today.
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 4thutility
Thank you for your wonderful review! We're delighted to hear that our customer service team was able to resolve your issue so quickly. It's especially great to know that Shuaib provided such helpful support and made your experience a positive one. We'll be sure to pass your kind feedback on to him. 🌟
Great customer service
Suleman, was attentive, empathetic but most importantly resolved my issue. Highly professional gentleman.
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 4thutility
Thank you for your wonderful review! We're delighted to hear that Suleman was attentive, empathetic, and most importantly able to resolve your issue. Providing professional and effective support is exactly what we aim for, so it's fantastic to know he delivered such a positive experience. We'll be sure to pass your kind feedback on to him. 🌟
Mahammed was very helpful and got it…
Mahammed was very helpful and got it sorted nice and quickly for me. Very much appreciated
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 4thutility
Thank you for taking the time to leave us this great feedback! We're delighted to hear that Mahammed was able to help and get everything sorted quickly for you. We'll be sure to pass your kind comments on to him. Thanks again for your support, it’s very much appreciated and we're glad we could help. 🌟
Peter was the gentleman who dealt with…
Peter was the gentleman who dealt with my issue and was very polite and dealt with it efficiently
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 4thutility
Thank you for taking the time to leave this feedback. We're delighted to hear that Peter was polite, efficient and able to resolve your issue for you. We'll be sure to pass your kind comments on to him, as recognition like this means a lot to our team. Thanks again for sharing your experience with us. 🌟
The telephone operator named Kay was…
The telephone operator named Kay was very very pleasant and helpful.. Thank you
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 4thutility
Thank you for taking the time to leave this lovely feedback. We're delighted to hear that Kay was so pleasant and helpful during your call. We'll make sure your kind words are passed on to her, as recognition like this means a great deal to our team. Thanks again for sharing your experience with us, it is very much appreciated! 🌟
Extremely helpful gentleman
Extremely helpful gentleman, very kind and very knowledgeable.
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 4thutility
Thank you so much for your review! We appreciate your feedback!
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