Betrüger!!! Wir hatten im Voraus das Auto über Rentalcars.com gebucht und vollständig bezahlt. Bei der Abholung am Flughafen Skopje hatten wir dann Probleme mit der Hinterlegung der Kaution, obwoh... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I rented a car for 3 weeks from start to finish the experience was amazing!! The kind guys helped me with my suitcase in and out of the car, set up my car play, read through policy and procedure, were... Näytä lisää
Yritys on vastannut
Sve pohvale za uposlenika Edina. Auta su sva jako očuvana i novije godište. Edin nam je sve objasnio i bio je dostupan za svako pitanje. Cistoca automobila je za svaku pohvalu, kao i cijena. Sve... Näytä lisää
Yritys on vastannut
Auto nicht erhalten, trotz gültiger Buchung. Keine Reaktion auf Anrufe oder E-Mails im Vorfeld. Vor Ort wurde meine Debitkarte nicht einmal geprüft – einzige „Lösung“ war eine extrem teure Zusatzv... Näytä lisää
Yrityksen tiedot
Yhteystiedot
Kurta Schorka 36, International Airport Sarajevo, 71000, Sarajevo, Bosnia ja Herzegovina
- +38761477793
- info@387cars.com
- 387rentacar.com
2,9
Keskitasoinen
108 arvostelua
On vastannut 23 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Odlicna firma
Odlicna firma, odlicna auta i super usluga. Hvala puno
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä 387 Rent a Car
Poštovani Luka,
Hvala vam na izvrsnoj recenziji i povjerenju koje ste nam ukazali.
Drago nam je što ste zadovoljni našim vozilima i kvalitetom usluge.
Vaše zadovoljstvo nam je najveća motivacija da i dalje pružamo vrhunsku uslugu svakom klijentu.
387 Rent a car Team
A fuir !
Très mauvaise expérience avec cette agence de location.
Nous avions réservé et prépayé une voiture auprès de 387 Rent a Car, avec tous les documents nécessaires.
À notre arrivée à l’aéroport de Skopje, notre avion avait 20 minutes de retard, le personnel a refusé de nous remettre le véhicule.
Pire encore, ils ont tenté de nous faire payer une nouvelle réservation, à un prix bien plus élevé que celui déjà réglé — une pratique que je considère comme malhonnête et abusive.
Aucune volonté d’arrangement, aucun geste commercial, ni assistance minimale.
Je déconseille fortement cette agence, qui manque totalement de professionnalisme et de respect envers ses clients.
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Terrible car rental company
Terrible car rental company — you have to leave such a huge deposit that you could practically buy a car with it. They don’t reply to emails or Viber messages at all — so much for the company’s professionalism. And of course, when you cancel, they don’t refund your money. I have no idea who allows people like this to operate in the capital of Bosnia and Herzegovina!!!
17. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä 387 Rent a Car
Dear Nermina,
After reviewing your reservation, we would like to clarify several facts which clearly demonstrate that your claims are inaccurate. The deposit you mentioned was €1,200, while the vehicle you reserved is a 2025 model. The deposit, which is clearly displayed and available at the time of booking, represents less than 5% of the total vehicle value, and in no way constitutes an amount sufficient to purchase the vehicle, as you suggested.
Furthermore, the main reason you did not pick up the vehicle is that you did not read the requirement that a credit card is necessary to collect the vehicle. This condition is clearly stated at the time of booking and is essential for a valid vehicle pickup.
Regarding your claim that we do not respond to emails, this is completely untrue. You received a reply well within the legal timeframe of 8 days, which we can document.
Finally, regarding the refund – the procedure is clearly explained, and your claims that the money is not refunded are false and damaging to our reputation. You also have no evidence to support your assertion, further confirming that these are unfounded and malicious statements.
Such statements, besides being inaccurate, damage the professional reputation of our company and are considered unacceptable and unjustified.
Sincerely,
387 Rent a Car
Do not book here - they lie to their clients and steal their money
stay away from them. you cannot say anything good related to this unprofessional company. I waited after my flight with my 3 kids and my wife over 1 hour in the queue outside in the heat. they were handling every client very slowly. a lot of customers were upset I noticed when they came out of the office. when it was my turn it turned out that they had no credit card machine, so they couldnt charge my credit card. they tried it with some alternative method online and I approved it on my app and made a screenshot of it - but they still said it didnt work. also i called my banker in their presence who confirmed that my card was working. after another hour of loosing my time with them and with no result. they said i would get my deposit back. i went next door to another company and booked a more expensive car, because there was no reservation before with the same credit card that worked perfectly well. this company kept the deposit and still refuses to pay me back though i have provided all the proof and evidence.
22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Don't rent a car from this company
Don't rent a car from this company. I had to pay €600 for a small dent that I didn't cause. You can either pay for their insurance or get ripped off.
19. kesäkuuta 2025
Oma-aloitteinen arvostelu
SIMPLY STAY AWAY FROM THEM
i DONY KNOW HOW THEY HAVE DON ETHIS BUT SEEM TO HAVE REMOVED MY REVIEW FROM GOOGLE REVIEWS.(WHEN I LAST CHECKED THERE WERE OVER 30 NEGATIVE REVIEWS.
STAY AWARE FROM THEM, THEY ARE CRIMINALS AND LIARS, USING SCAMMING TECHNQUES TO STEAL/CON EVERY PENNY FROM US.
SIMPLY STAY AWAY.
9. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 387 Rent a Car
Dear Mohammad,
It’s truly astonishing to read such outrageous accusations. For the record: your review was never removed by us. All feedback on Google is visible according to their system, and your claim is completely false.
Let’s clarify the facts: your experience does not reflect the reality of our services. We operate transparently, with clear terms for deposits, vehicle pickups, and refunds – all of which are fully documented and communicated. Your attempts to portray us as “criminals” and “liars” are not only unfounded, they are defaming our company without evidence.
We suggest being more careful with your words in public forums. Misrepresenting facts in such an aggressive manner damages your credibility more than ours.
Sincerely,
387 Rent a Car
Das ist eine Katastrophe.
Das ist eine Katastrophe.
Ich habe mein Auto um 24:00 Uhr nicht erhalten, da meine Kreditkarte bei Ihnen nicht funktioniert hat – bei der Konkurrenz jedoch schon. Bis jetzt habe ich meine Buchung ausserdem noch nicht zurückerstattet bekommen.
7. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä 387 Rent a Car
Dear Customer,
Thank you for sharing your feedback.
We would like to clarify that the issue you experienced was not caused by our system or processes, which operate normally and without problems.
Regarding the refund, please note that the payment for your reservation was not made directly to 387 Rent a Car, and therefore we are not responsible for the handling or timing of that transaction. As such, we consider this matter unrelated to the quality of service provided by our team.
We always strive to ensure smooth and reliable service for our clients, and we hope this clarifies the situation.
Best regards,
387 Rent a Car Team
My experience overall was positive…no false claims for damages or hidden fees...
My experience overall was positive despite some dissatisfaction, which was resolved by the excellent service of Suliamn at drop-off. Suliman was very helpful, enthusiastic and fun to deal with. He went beyond my expectations in offering me a ride after drop-off at late night...
Likewise, Muhamed's service was relatively good... Overall, great value for money, and most importantly, I appreciate the honesty of 387 in not fabricating false claims for damages, as do some of its competitors. I recommend 387 rent a Car with confidence...
26. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä 387 Rent a Car
Dear Customer,
Thank you very much for taking the time to share your feedback with us. We are delighted to hear that your overall experience was positive and that our colleagues Suliamn and Muhamed contributed to making your rental more enjoyable. We will make sure to share your kind words with them, as recognition of their excellent service.
At 387 Rent a Car, we take great pride in providing transparent, fair, and customer-focused service, so your appreciation for our honesty and value for money means a lot to us.
We truly appreciate your recommendation and look forward to welcoming you again in the future.
Best regards,
387 Rent a Car Team
Avis sur 387 Rent a Car
Avis sur 387 Rent a Car – Aéroport de Sarajevo
Avant même mon départ, j’avais lu un avis négatif sur cette agence, et malheureusement mon expérience a été presque identique.
Mon vol a eu plusieurs heures de retard. J’ai prévenu l’agence dès le matin, mais à mon arrivée vers 16h30, l’agent m’a reçu de manière désagréable et a immédiatement cherché à me mettre en difficulté :
• impossibilité (selon lui) de bloquer la caution sur ma carte bancaire
• refus de me donner la voiture réservée (Mercedes Classe B) en prétextant mon retard,
• proposition d’un modèle inférieur, sauf si je payais un supplément 25€ pour obtenir un véhicule équivalent. Alors que j’ai déjà payé ma location pour la semaine.
Tout était fait pour me soutirer de l’argent supplémentaire. Fatiguée par mon vol et désemparée, j’ai préféré renoncer et me tourner vers une autre agence voisine, beaucoup plus honnête et professionnelle.
À fuir !
8. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä 387 Rent a Car
Dear Madam,
Thank you for sharing your feedback. We regret that your experience did not meet your expectations, but we would like to clarify the facts regarding your rental.
According to our clearly defined rental terms, the main driver must possess a credit card in their own name. Unfortunately, this requirement was not met in your case, which prevented us from handing over the vehicle.
Furthermore, the standard grace period for vehicle pick-up is 59 minutes, while you arrived nearly 6 hours after the scheduled time. Beyond this period, we are neither legally nor contractually obligated to provide the vehicle.
All of these conditions are clearly outlined in the rental terms, which must be reviewed prior to vehicle collection. Therefore, we consider your negative review to be irrelevant to the quality of our service, as the issue was not caused by us but by the failure to comply with the rental agreement.
Sincerely,
387 Rent a Car Team
Worst Company I Have Ever Seen
If I could give zero stars, I would. This is the worst rental car company I have ever dealt with. If you don’t buy their overpriced insurance, they will scam you for every little scratch they can find. Even the smallest marks, which were probably there before, will cost you a ridiculous amount of money. It feels like their entire business model is based on ripping off customers who refuse their insurance. Absolutely dishonest and unprofessional. Stay away from this company if you don’t want to waste your time and money.
19. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä 387 Rent a Car
Dear Customer,
We would like to make it clear that all clients are thoroughly informed of the terms and conditions when signing the rental agreement, including responsibility for any damages that occur during the rental period. The vehicle is always inspected in the presence of the client, and we also recommend making a personal video recording for added security.
Claims of “scamming” or “unjust charges” are not accurate. Every client is responsible for the vehicle during the rental, and in this case, we acted strictly in accordance with the agreed terms. We value feedback, but we want to emphasize that the process was completely transparent and fair.
387 Rent a car Team
Hidden cost
They charge 100 euro additional for a baby car seat.
2. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä 387 Rent a Car
Dear Customer,
The pricing of our additional services, including baby car seats, is fully in line with the market and clearly indicated at the time of booking. This service is optional and not mandatory, allowing each client to decide whether to use it. We believe leaving a negative review over fully transparent and voluntary charges is unjustified.
387 Rent a car Team
Die grösste ABZOCKE!
Die grösste ABZOCKE!! DRECKSUNTERNEHMEN!
Ich habe ein Auto über Booking gebucht MIT einer Versicherung (RentalCover). Vor Ort wollten sie 1200€ Kaution oder mir noch eine Versicherung andrehen für 280€. WAS EINE FRECHHEIT!! Er sagte das die Versicherung von Booking für nichts sei.
Anschliessend bin ich zu einem anderen Anbieter und konnte Problemlos für nur 80€ ein Auto mieten.
BUCHT AUF KEINEN FALL ONLINE FÜR SKOPJE FLUGHAFEN! GEHT ZU DEN ANDEREN ANBIETERN WIE HERTZ, GOLDCAR usw..
2. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä 387 Rent a Car
Dear Customer,
We would like to clarify that you purchased third-party insurance (RentalCover) through Booking, which is not connected to our rental service. Regardless of any external insurance, a security deposit is always required in order to release the vehicle. The deposit amount is clearly stated at the time of booking and must be provided.
No one told you that your insurance was invalid – it was only explained that even with third-party coverage, the deposit requirement remains. Everything was communicated transparently, and the procedure is in full accordance with the terms you agreed to.
Claims that we are “rude” or attempting to “scam customers” are not accurate. We acted professionally and fairly, and the deposit is a standard procedure that protects both you and the vehicle.
387 Rent a car Team
Go to them blindly 😍
Great price, Clean and new Car, Exellent Customer Service by all the guys in SJJ office .. i really encourage everyone to get a car from 387!
29. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä 387 Rent a Car
Dear Guest,
Thank you so much for your kind words and for highlighting our team at the SJJ office. We’re truly glad to hear that you were satisfied with both the car and the service provided. Your recommendation means a lot to us, and we look forward to welcoming you again on your next trip!
Best regards,
387 Rent a Car Team
Total scam!!
Total scam!!! they send fake payment link to pay deposit wich does not work and tell you your credit card does not work. So you have to pay their insurance package otherwise you dont get a car! Not to be trusted!!!
18. elokuuta 2025
Oma-aloitteinen arvostelu
Attention!!!
Attention!!!
Do everything you can to avoid them...
If you ask me why, I can tell you only you gone know once they get you credit card
Good Luck
9. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä 387 Rent a Car
Dear Mr. Saban,
We are truly sorry to hear about your impression of our service. However, we would like to clarify that the vehicle was provided in full accordance with your reservation. At the time of pick-up, it was clearly explained to you, both verbally and in writing, that the client is responsible for any new damages occurring during the rental period.
In line with this, the damages were charged from the security deposit, strictly in accordance with the rental agreement signed by both parties and under the terms and conditions you accepted.
We fully understand that such situations are unpleasant, and we regret that you feel this way. Still, please note that we acted entirely in compliance with the agreement and our duty to protect both the client and the company, always in a transparent and professional manner.
Kind regards,
387 Rent a car Team
AVOID THIS SCAM COMPANY
Do not use this company. They are a complete scam. They will falsely claim your credit card has been declined to force you to buy their expensive in-house insurance. Don't make the same mistake we did. It's a con, and any positive reviews you see are clearly fake. Don't use them.
13. elokuuta 2025
Oma-aloitteinen arvostelu
T his is the only car service I will…
T his is the only car service I will use in Bosnia. The staff is among the friendliest in the country—always helpful and professional. They promptly return the insurance deposit as soon as the car is returned, with no hassle. Edin, in particular, was extremely helpful and always easy to reach whenever I had a question.
21. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä 387 Rent a Car
Dear Mrs. Fahreta,
Thank you very much for your kind words and for sharing your experience with us. We are truly pleased to hear that you are satisfied with our service and that our team, especially Edin, was able to assist you whenever needed.
It means a lot to us to know that you place your trust in our company whenever you are in Bosnia. We will be happy to welcome you again and ensure your future rentals are just as smooth and enjoyable.
Warm regards,
387 Rent a car Team
Vastaus yritykseltä 387 Rent a Car
Dear Mr. Batan,
Thank you very much for your kind review! We are delighted to hear that our team was helpful and that Edin, in particular, left such a positive impression. Your feedback means a lot to us and motivates us to keep providing the best service possible.
We truly look forward to welcoming you again in the future.
Best regards,
387 Rent a Car Team
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