Very easy, no complicated drawn out questions or process. Everything is taken care of for you. Makes the entire process super easy.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Richard was great however this was after 3 attempts to get in touch. I sent 2 requests online and received no response, so I rang. The phone message mentioned the 'support' email which I then used. Ri... Näytä lisää
Very smooth signup experience, quick to provide online account with status of transfer. Only issue was the email welcome pack referred to a different plan name ‘zero discount’ than what we had signed... Näytä lisää
Yritys on vastannut
I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Yhteystiedot
Level 4, 459 Little Collins Street, 3000, Melbourne, Australia
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,6
Erinomainen
402 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service
Great customer service. Very happy with 1st Energy, have recommended them to family and friends. We had a hassle free transition from one property to another.
27. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1st Energy Pty Ltd
Thank you for taking time to provide a review Dalene. Fabulous to hear the feedback.
It was simple and easy to sign up
1. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1st Energy Pty Ltd
Great to hear Paul! Thanks for taking time to provide a review.
$157 service fee a month
$157 service fee a month
AVOID 1st energy
17. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1st Energy Pty Ltd
Thank you for providing a review. We don't charge a service fee so I'm not sure what you are referring to here. Please provide some further information so I can investigate this. Thank you
He was very knowledgeable helped me out…
He was very knowledgeable helped me out with my situation and put me onto the right person very happy with the service
16. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Christine. Great to hear the feedback.
Very smooth signup experience
Very smooth signup experience, quick to provide online account with status of transfer. Only issue was the email welcome pack referred to a different plan name ‘zero discount’ than what we had signed up for ‘1st Saver Online’..also did not show the plan reference code which both combined I wouldve used to validate we were on the correct plan as requested. The conditions and charges were however correct.
9. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Matty. I would love to investigate this further. Please can you email me your full name or account number to sarah.landry@1stenergy.com.au Many thanks
honesty
you were simply up front honest thats all a customer wants
12. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1st Energy Pty Ltd
Thanks for taking time to provide a review Jean. Great to hear the feedback.
Initial contact was great
Initial contact was great, yet to receive a bill and see if the promises and reates are cheaper.
2. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1st Energy Pty Ltd
Thanks for taking time to provide a review Natasha, much appreciated.
Great service
He was very helpful and explained everything in an excellent manner, also was very caring
27. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1st Energy Pty Ltd
Thanks for taking time to provide a review Margaret, great to hear the feedback. :-)
Carmel was easy to talk to and not pushy
26. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1st Energy Pty Ltd
Thanks for taking time to provide a review Jeanette. Carmel will be thrilled with the feedback.
Helpful 1stEnergy staff.
Firstly, I got straight through on the phone. Ash was very professional and helpful. He dealt with my request quickly.
29. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1st Energy Pty Ltd
Thanks for taking time to provide a review Robin. Ash will be thrilled with the feedback.
Carmel looked after me so well
Carmel looked after me so well, explained everything and made me feel that it would all work out well.
Carmel is a great asset to your company, I appreciate her help and knowledge.
Regards Delia Walters
7. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1st Energy Pty Ltd
Thanks for taking time to provide a review Delia. Carmel will be thrilled with the feedback.
Perfect is good enough
I now have two premises hooked up with first energy.
Helpful, friendly and have always gone out of their way to provide a good service
7. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1st Energy Pty Ltd
Thanks for taking time to provide a review Ashley. Fantastic to hear the feedback. :-)
Great service.
The representative was very friendly and informative. Explained any questions l had and made the changeover easy
30. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1st Energy Pty Ltd
Great to hear the feedback Stanley. Thanks for taking time to provide a review. Much appreciated.
I'm so glad I switched to 1st Energy…💡😊
I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans that suit my lifestyle. I've been saving money and enjoying reliable power ever since I joined. I highly recommend 1st Energy to anyone looking for a better energy provider.💡💡
10. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1st Energy Pty Ltd
Fantastic to hear the feedback. Thank you for taking time to provide a review. Much appreciated.
Vastaus yritykseltä 1st Energy Pty Ltd
Great to hear the feedback Morag. Thanks for taking time to provide a review.
First impressions mean a lot.…
Number one for me is not being put on hold when calling. I just hate that and would not hesitate to switch companies based on that alone. You guys are great. I got a quick response and to top it off she was easy to understand with an Aussie accent. That's my other big gripe. Companies that have their call centres off shore and you just can't understand their accent. I've hung up on these people in the past and black list those companies. They think they are saving money, but in effect they are doing themselves a dis service for the sake of Australian jobs and saving a few bucks. So the bottom line is :-
1. Answer calls promptly.
2. Have Australians on your help desk.
Well done to you guys.
28. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Eric. Great to hear the feedback.
My change of elec company was done very…
My change of elec company was done very easily and efficiently over the phone. Much simpler than I thought it would be, and clear and professional. Thanks!
1. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1st Energy Pty Ltd
Thanks for taking time to provide a review Anne, much appreciated.
Satish was extremely professional
Satish was extremely professional, courteous and empathetic throughout the call. He explained each step and the reasoning. Furthermore, when I inquired about solar, he informed me about some of the pitfalls other providers are not forthcoming with, yet 1st energy is completely transparent with all the facts
1. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1st Energy Pty Ltd
Thanks for taking time to provide a review Pasqualino. Satish will be delighted with the feedback.
Customer service was great
Customer service was great. Straight to my point in signing up
29. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1st Energy Pty Ltd
Great to hear the feedback. Thanks for taking time to provide a review.
Ash was clear and easy going
Ash was clear and easy going. It was great that he wasn’t pushy and listened to what I said.
24. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä 1st Energy Pty Ltd
Great to hear Dee. Thanks for taking time to provide a review.
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