100G Arvostelua 

Vastaus yritykseltä 100G

10.6.2026

Hello! Thank you very much for your kind recognition and honest feedback.
Our goods are shipped from China via a dedicated tax-inclusive logistics line, which operates differently from regular international courier services. The initial transportation is managed by our freight forwarder, and the shipping status is only available on their internal system. Please feel free to contact us anytime if you would like to know the delivery progress, and we will check it for you promptly.
Tracking information will only be updated on the platform after the parcel arrives in the UK, goes through customs clearance and is taken over by the local delivery team. That’s why tracking details are usually available just a couple of days before delivery, and you will receive your package soon after the status updates. We have explained this logistics rule in the email sent shortly after your order, you may check it for reference.
Thank you again for your understanding and support!

Vastaus yritykseltä 100G

10.6.2026

Hello, we have carefully read your review and would like to address your concerns accordingly.
Firstly, regarding the riding resistance. After installing the motor hub, you may feel extra resistance compared with a regular bike. This is a common feature of all e-bike conversion kits. Our motor is built with an integrated one-way clutch and waterproof sealing rings. Such structural design will inevitably lead to slightly higher rolling resistance than ordinary hollow hubs, which is an inherent characteristic of e-assist motor kits rather than a product quality defect. The claim that the resistance has increased six times is just your personal feeling, not an objective test result. For a fair comparison, we suggest referring to other similar rear wheel conversion kits.
Secondly, about the battery performance. Our batteries have passed strict quality inspections, and there is no issue of a 20% power drop immediately after installation. The battery level is calculated based on voltage, so the reading may be inaccurate occasionally, especially when the battery is low and vulnerable to voltage fluctuations. This is a normal display deviation, and the actual capacity of the battery is fully guaranteed. There is no video evidence to prove your statement about the short mileage. Actual range is affected by many factors such as riding mode and road conditions including steep slopes. Under normal use, the battery life is far longer than what you described.
Lastly, on the return policy. We offer a 7-day no-reason return service for products that remain unmounted and unused. Customers only need to cover the shipping fees for delivery and return, and we never deduct 40% of the payment. We noticed that you had ridden more than 200 kilometers with the kit installed. Since the product has been put into actual use, we could not approve your return request, which is in line with our return rules.
We value every customer's feedback and hope reviews can be based on objective facts. Wish you a pleasant ride!

Vastaus yritykseltä 100G

14.5.2026

We have noticed you have had several after-sales issues with your kit, and we totally understand your dissatisfaction.
We see the problems you mentioned happened for different reasons separately. The cracking of the mounting tray and bottle cap are very rare cases for us, and we are not sure if it is related to daily usage or riding conditions.
As for the broken spokes happening twice within less than two months, this is also an uncommon situation. It may be related to long-term use on rough or complex road conditions.
We always provide free replacement parts under our after-sales policy. For faults caused by different reasons, we charge a standard $20 shipping fee each time, which is reasonable and our regular policy.
For the second broken spokes issue, we already waived the shipping fee for you, since it was the same type of problem.
We are a responsible company and always try our best to support every customer and solve problems sincerely. There is no perfect product in the world, and we truly hope our thoughtful service can earn your understanding and trust.

Vastaus yritykseltä 100G

14.5.2026

Bonjour, nous avons examiné votre historique d'achats et de communications. Puisque vous avez uniquement acheté l'écran chez nous, il s'agit probablement d'un problème d'incompatibilité de version. Nous vous recontacterons pour vous aider à résoudre ce problème.

Vastaus yritykseltä 100G

6.5.2026

Bonjour, les systèmes d'assistance électrique sont constamment mis à jour afin de répondre à l'évolution du marché et d'améliorer la qualité des produits. Le système Geeko est commercialisé depuis 2022. Que vous possédiez un kit de bouilloire de première génération ou un système Geeko plus récent nécessitant un service après-vente, nous pouvons vous fournir des pièces détachées. Nous resterons en contact permanent avec vous et résoudrons votre problème dans les plus brefs délais. Pour nous aider à identifier le système que vous utilisez, nous vous serions reconnaissants de bien vouloir joindre des photos ou des vidéos à votre description.

Vastaus yritykseltä 100G

14.5.2026

Hallo, wir bitten die längere Lieferzeit für dieses Set zu entschuldigen. Da die Lieferung bereits verzollt erfolgte, kann die Sendungsverfolgung mitunter etwas schwierig sein. Wir hoffen auf Ihr Verständnis.

Was die Felgen für Scheibenbremsen betrifft: Standardmäßig liefern wir Felgen für Felgenbremsen mit silbernen Akzenten aus. Falls Sie komplett schwarze Felgen für Scheibenbremsen wünschen, müssen diese als Sonderanfertigung hergestellt werden, wofür ein Aufpreis von 10 $ anfällt. Uns ist aufgefallen, dass Sie zwar einen entsprechenden Hinweis hinterlegt, jedoch keine gesonderte Bestellung für eine Sonderanfertigung aufgegeben haben – möglicherweise hat mein Kollege diesen Hinweis bei der Bearbeitung Ihrer Bestellung übersehen. Wir haben dies bereits intern besprochen; wir werden künftig verstärkt auf Kundenhinweise achten, unsere interne Kommunikation optimieren und unser Bestes geben, um den Wünschen unserer Kunden gerecht zu werden. Wir entschuldigen uns vielmals für die entstandenen Unannehmlichkeiten und empfinden Ihre Drei-Sterne-Bewertung als sehr objektiv und fair. Vielen Dank für Ihr Feedback und dafür, dass Sie uns dabei helfen, unseren Service zu verbessern. Wir wünschen Ihnen allzeit gute Fahrt!