Pete

If you are lucky and receive good goods then you are lucky! But if you dont win the lottery and there are problems with your order then you are left on your own.

I have bought bikes from them before and it was fine. But now they sent me a damaged bike and they dont want to resolve it. Repairs will cost about 160 quid for a brand new bike from Winstanleys. And Im been in limbo with that bike 11 days already. I have it half unpacked in my living room all this time waiting on them to let me know if I should send it back or what. Im not very pleased to say the least.

It is a scam. They are sending you totally different products. Not "it looks better in pictures", but actually a different product. They will send you dysfunctional, unusable Chinese knockoffs, not the original product you paid for.

UPDATE:
I am trying to return the counterfeit products they sent me but 10 days later no luck so far. First, they offered me 10$ compensation. (For scamming me out of 120$$), then they offered me 20$, then 30$ and when I still refused it and insisted on returning counterfeit products to them, they are saying that they will deduct shipping costs and I will need to pay for return shipping, to what I agreed, but they still haven't given me return address!!So I'll update this when and if the situation changes.
It is just sad that blatant scammers like them can freely operate with impunity.