I ordered a Christmas gift via Tesco…
I ordered a Christmas gift via Tesco marketplace. It was "delivered" in a reasonable enough time by Evri but unfortunately they left the package outside my office address and it went missing. My office is on a busy High Street and even though the delivery was during office hours the courier made no attempt to come inside and instead thought that it was acceptable to leave it on the doorstep and take a photo of it!
Evri washed their hands of the situation advising me to contact the retailer and when I contacted Universal Textiles/Pertemba they simply hid behind Evri's photo evidence and advised that "regrettably, because the courier has provided proof of delivery, we are unable to offer further support with this issue. This is our final decision with this matter."
Truly ridiculous. I have bought something that I have not received and Universal Textiles will not take responsibility
Vastaus yritykseltä Universal Textiles
Hello,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the situation you encountered with your delivery.
We fully understand your frustration, particularly given that the parcel was left unattended at a busy office location during working hours. This is understandably disappointing and not the level of service we expect from our delivery partners.
While Evri provided photographic confirmation of delivery, we recognize that this does not always reflect a safe or appropriate handover, especially in high-traffic areas. We regret that this has resulted in the loss of your parcel and the inconvenience caused.
Please be assured that Evri is actively working to improve their delivery procedures, including reinforcing guidelines around safe place deliveries and appropriate handovers. Your feedback has been shared with the relevant teams, as it is essential in helping improve future service standards.
We sincerely apologize for this experience and understand how frustrating it is to not receive an item you ordered, especially when it was intended as a Christmas gift. Thank you for bringing this matter to our attention.
Kind regards,
