GF

Gemma Farrar

Yhdistynyt kuningaskunta

Arvostelut

Arvostelu koskien yritystä A & E Leisure

Saanut 5/5 tähteä

I emailed with an enquiry

I emailed with an enquiry, Roger has been amazing, always quick to respond to my emails, I brought the Campstar 600 air tent and didn’t live local, Roger arranged everything for me and the tent got delivered today. Amazing service, can’t wait to try out our new tent.

11. maaliskuuta 2026
Oma-aloitteinen arvostelu

Vastaus yritykseltä A & E Leisure

Hi Gemma,

Brilliant to hear the feedback. I will be sure to forward this onto Roger.

Enjoy the Campstar and the season ahead.

All the best,
A&E Leisure

Arvostelu koskien yritystä Vivifashion

Arvostelu koskien yritystä OVO

Saanut 2/5 tähteä

Awful customer service

Awful customer service, very unprofessional staff, unrealistic bills ! Avoid OVO like the plague. They don't listen and keep chasing me for bills even after complaining several times. Fed up now and I am not even going to entertain them anymore

Now been contacted after this review which is more positive 🤞 this time

23. heinäkuuta 2024
Oma-aloitteinen arvostelu

Vastaus yritykseltä OVO

Hi Gemma,

This hasn't been good to read. I'm sorry this hasn't been resolved yet.

I'd need to look into this and find out what's going on. I've sent you a request through Trustpilot please reply with your name, date of birth and full address.

Thanks,
Eva

***Updated review 04/08/2024***

Thank you for sending your details over, Gemma.

I've checked your account and can see that we sent you an email yesterday confirming that our Billing team have looked at your bills and identified there were some gaps in charges which explains the discrepancy in the original bills you received.

I'm really sorry for any confusion caused and because of the shortfall in our service have raised a Complaint on your behalf.

The following link will take you to our internal complaints procedure and what you can expect from us whilst we are investigating your complaint: https://www.ovoenergy.com/feedback

Could you please update your review with a suitable resolution so that we can assist. If I'm unable to resolve this here I'll pass your details over to our Resolvers team.

Thanks,
Eva

***Updated review 05/08/2024***

Hi Gemma,

Thanks for updating your reply. I've sent you an email about your complaint and if you could reply to that I would really appreciate it.

Thanks,
Eva

Arvostelu koskien yritystä David's Bridal