Hi Gemma,

This hasn't been good to read. I'm sorry this hasn't been resolved yet.

I'd need to look into this and find out what's going on. I've sent you a request through Trustpilot please reply with your name, date of birth and full address.

Thanks,
Eva

***Updated review 04/08/2024***

Thank you for sending your details over, Gemma.

I've checked your account and can see that we sent you an email yesterday confirming that our Billing team have looked at your bills and identified there were some gaps in charges which explains the discrepancy in the original bills you received.

I'm really sorry for any confusion caused and because of the shortfall in our service have raised a Complaint on your behalf.

The following link will take you to our internal complaints procedure and what you can expect from us whilst we are investigating your complaint: https://www.ovoenergy.com/feedback

Could you please update your review with a suitable resolution so that we can assist. If I'm unable to resolve this here I'll pass your details over to our Resolvers team.

Thanks,
Eva

***Updated review 05/08/2024***

Hi Gemma,

Thanks for updating your reply. I've sent you an email about your complaint and if you could reply to that I would really appreciate it.

Thanks,
Eva