JU

Julie

Yhdistynyt kuningaskunta

Arvostelut

Arvostelu koskien yritystä Hush

Saanut 1/5 tähteä

What’s happened to Hush ?

What’s happened to Hush ?
I have been a loyal customer to Hush for many years , have enjoyed the clothes and the customer experience but it’s totally changed since the new website .
I now have to pay for delivery and returns ( but could buy from John Lewis , Next and M&S , free delivery and free returns.
Also I want to return an item and the order number isn’t recognised .
I am also awaiting refunds for 4 items returned separately, it’s been ages and I am owed over £350 plus £150 for what I want to return but can’t . I can’t track my returns either . Customer service is polite but ineffective and I have asked for my comments to be fed back at the highest level .
It really pains me to write this review but something needs to be done . It looks like Hush are deliberately sabotaging themselves , can see it going the same way as LK Bennett and Russell and Bromley , very sad

16. maaliskuuta 2026
Oma-aloitteinen arvostelu

Vastaus yritykseltä Hush

Hi Julie,

Thank you for taking the time to share your experience.

We truly appreciate your loyalty to Hush customer for many years and we are sorry to hear about the frustrating experience you’ve had on our website recently.
Our returns can take up to 14 days to process, if you have not received an update on your orders within this time frame, please let us know your order details at contact@hush-uk.com and our customer service team will be happy to resolve this for you promptly.

All orders can be registered for return via our online portal. If you’re having trouble logging in or the order number is not recognised, contact us and we’ll assist you step‑by‑step to locate the order and complete the return.

We really appreciate the honest feedback and if we can assist you with anything else, please do not hesitate to reach out.
Kind regards,

The Hush Team

Arvostelu koskien yritystä The White Company

Saanut 1/5 tähteä

No stars again

No stars again ! Still awaiting my refund for order 1319478089. It’s extremely tedious having to phone customer service every single time I return an item to get a refund . Not ringing this time - hopefully someone from customer service will see this review and refund me . The refund process is shockingly slow , why ? Other retailers can manage a fast refund .

24. helmikuuta 2026
Oma-aloitteinen arvostelu

Vastaus yritykseltä The White Company

Hi, thank you for taking the time to leave us feedback. I would like to truly apologise for the delay in receiving your refund, this is certainly not how we would like for you to be left feeling at all. I have now requested more information and I look forward to helping resolve this. Thank you, Giordan

Arvostelu koskien yritystä DFS Furniture

Saanut 5/5 tähteä

DFS Carol

Carol was very helpful and patient . She explained things clearly and nothing was too much trouble . Would go to DFS Brigg again , it was a pleasant experience .

20. helmikuuta 2026

Vastaus yritykseltä DFS Furniture

Good morning Julie,

We are really grateful for your kind words and for sharing your experience in our store with Carol. Thank you very much and we look forward to seeing you again!

Kind regards,

Lia
DFS Customer Support

Arvostelu koskien yritystä The White Company

Saanut 1/5 tähteä

Slow refund again ……

I returned an item on 29th December it has not been received by White company . Refunds take far too long , poor customer service . I have spent time on the phone to CS but still no refund .
I think twice now about purchasing from
White Company due to their slow refund policy .

29. joulukuuta 2025
Oma-aloitteinen arvostelu

Vastaus yritykseltä The White Company

Thank you for sharing your feedback, and I am truly sorry to hear about your experience with your refund. I would like to look into this and provide further assistance, so I have requested your details. Thanks, Emma

Arvostelu koskien yritystä The White Company

Saanut 1/5 tähteä

Still no refund !

Lovely products but as usual very very slow to refund . The customer service is appalling

15. elokuuta 2025
Oma-aloitteinen arvostelu

Vastaus yritykseltä The White Company

Hello, I am sorry to read your review, please would you reply to my request for further information. So I can please assist you further. Thank you, Angela

Arvostelu koskien yritystä The White Company

Saanut 2/5 tähteä

Slow

I am very pleased with the items I ordered but the delivery time is too slow .
The refund process is also very slow and is now putting me off buying any items on line .

13. tammikuuta 2025
Oma-aloitteinen arvostelu

Vastaus yritykseltä The White Company

Hi Julie, thank you for your feedback. We are constantly working to improve our service levels and can assure you in the near future our delivery timeframe will be back to normal. If you haven't received your refund within our timeframe of 14 days, please get in touch so we can look into this as soon as possible. Thanks, Crina.

Arvostelu koskien yritystä Handbag Clinic

Saanut 1/5 tähteä

Substandard goods

I am very sorry to write this review . I purchased a leather Prada bag on May 10 , after only 2 uses the lining inside has ripped . I returned to Handbag Clinic expecting a full refund , all they will do is repair as they say it’s wear and tear . 2 very light uses and the inside is ripped . This bag did not come with authentication, I am questioning whether it’s real or not . I have other Prada bags that have had years of use and they are not damaged at all . The bag is not fit for purpose and all they will do is repair it and return .

I also purchased a nylon Prada bag in January , the inside has a small rip , they want to charge me £30 to repair it. After minimal use .
I had high hopes for this company but I feel they are selling sub standard bags and when there is a problem they hide behind ‘ wear and tear ‘ and not covered by warranty .
I am extremely disappointed in the lack of customer service and would not recommend this company

9. kesäkuuta 2023
Oma-aloitteinen arvostelu

Vastaus yritykseltä Handbag Clinic

Hi Julie,

Being a fully circular business we do not make any products ourselves, the majority of pre owned goods are sold as seen, however we offer a robust returns policy and a warranty which rivals the warranty offered by the brands themselves.

We do believe that your purchase in January should have been covered under warranty and this has been escalated to a manager to review. We apologise if you were provided with the wrong information regarding this item.

Prada lining repairs are one of the most frequent repairs we carry out in our Clinic on a B2C basis, we can assure you every item is thoroughly checked for authenticity and a tear or fray in a vintage Prada lining is a characteristic of an authentic item.

A member of the team will be making contact with you today to provide further information and a solution once a manager has reviewed your case.

Kind Regards
The Handbag Clinic Customer Support