ang amp

I was gifted a gift card and unfortunately there was no expiry date, went to go and use to find it had expired several years ago, as a student every penny counts so I sent an email to customer services, who were the rudest and down right arrogant customer service team I have dealt with. Will never buy from them again !!

Update 4/2/2025 Managed to get a lovely call from Sue who managed to sort out a resolution. Very kind of White company to resolve the issue.

I paid online and part of the order I used a gift voucher and despite ring twice regarding this they ignored my question I then sent two emails which have bounced back as there stated email address looks like it’s incorrect! Nightmare of a customer service

Update on reviews- initially the conversions were abrupt but subsequently have received apology so all sorted.

excellent service, on time and good communication

I ordered the flea control powder and spray as per recommendation from the telesales but felt that the powder did nothing. I was told that the items would arrive the next day well that didn't happen I did email them and they did not respond or apologize. Items are ok nothing to shout about. Not sure if it works as I still have them.

Fab app, very easy to use and there is no lag.
It’s good that it’s sectioned food and non food.
Items I’ve listed the recipients have collected straight away.

My son gifted me a Qardio bp device a while back and when I received it I threw it in the draw as It looked gimmicky, it was 9 months till I took it out of the draw and started using it and not realising that it was faulty and the only way for it to work is to take the batteries out and starting it up but I had no idea at the time that the Bluetooth was not working. So I made shift by taking the cap on and off but over time the cap was so delicately made that it kept breaking so I would have to contact the customer service team who are bloody awful. I even sent an email to their PR and CEO who didn't respond. I would not purchase anything from them and realize there are better products and even better customer service than this awful company! Go to Omron !

I used their service via Lloyds bank UK and wasted time and money. I would never use their service again as they have cost me my time and patience. Do not use them as they have no regard for customers. The Board of directors and CEO should be taken down as to offering poor service to 1000 customers that we pay a service for!! I would also like to add that this company is constantly receiving a rating of 1 star for their poor customer service which must be a showing that they are not doing something right!

I purchased one box of wrong lenses and asked in I purchased a new box if they could apply free shipping! I got a no but they rather me send the return back!!
Personally, they don't seem sympathetic to your needs and create more work!!

Ive never had a problem until now which makes me think will they be an issue if something came up in the future!