Damage + inaccurate price quote…additional unexpected chareges
Bike arrive slightly damaged. Scratches on the down tube. A bent rotor on the front wheel. Not to mention some missing bolts that fell off of the stem during shipping somehow, and escaped the box. Consequently , I was unable to ride it when it arrived in San Luis Obispo. Lastly, I received an email from Bike flights saying that UPS was going to charge me an additional $90 because the measurements were slightly larger (less than 1 inch over in one or two dimensions) than stated. However, the measurements I gave were filled in automatically by Bike flights themselves on their website since I was using one of their standardized medium size road bike box. I didn’t measure it, this is a Bike flights box—provided to me by them—so they obviously SHOULD KNOW their own product’s dimensions!!
Vastaus yritykseltä Bikeflights.com
Hi David,
eally sorry to hear your bike didn’t arrive in ride-ready condition. Scratches, a bent rotor, and missing bolts is definitely not the experience we want anyone to have, especially when you’re traveling and expecting to ride right away.
We also understand how frustrating that additional charge email must have been, particularly since you were using one of our standard boxes. That’s on us to help clarify and make right.
It looks like we haven’t heard from you directly yet, but we’d really like the chance to fix this. If you can reach out to our Claims team with a few photos of the damage and what’s missing, we can dig in right away and work toward a resolution for you or you can file a claim directly at Bikeflights.com/claims
Appreciate you calling this out — we’re here to help get it sorted.
- The Bikeflights Team
