Damage + inaccurate price quote…additional unexpected chareges
Bike arrive slightly damaged. Scratches on the down tube. A bent rotor on the front wheel. Not to mention some missing bolts that fell off of the stem during shipping somehow, and escaped the box. Consequently , I was unable to ride it when it arrived in San Luis Obispo. Lastly, I received an email from Bike flights saying that UPS was going to charge me an additional $90 because the measurements were slightly larger (less than 1 inch over in one or two dimensions) than stated. However, the measurements I gave were filled in automatically by Bike flights themselves on their website since I was using one of their standardized medium size road bike box. I didn’t measure it, this is a Bike flights box—provided to me by them—so they obviously SHOULD KNOW their own product’s dimensions!!
Vastaus yritykseltä Bikeflights.com