Great service from MyProtine as usual and would recommend to all. I would also recommend they select a different courier service as the Royal Mail may let customers down as they did with me.
29. maaliskuuta 2023
Vastaus yritykseltä Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Unfortunately you cannot select no stars. No communication, no tracking , no calls, a three hour window and no delivery. The client, Emma Sleep, should really consider their chosen courier. Very very poor.
3. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rhenus Home Delivery UK
Hi Kevin,
Thank you for taking the time to leave a review.
I do apologise for the delay you have experienced. I understand that this must have been very frustrating, and we appreciate your feedback.
I can see that your delivery has been rescheduled and confirmed for 13/12.
Should you happen to have any questions or queries, please don't hesitate to contact us at +44 333 577 5771 and we will be happy to assist.
No confirmation email after taking out a boiler service contract. Not really interested on chat. Phoned to cancel in less than 24hours. No confirmation of cancellation. I will just cancel the direct debit. Not great.
Thanks for the response and sorry I missed your call. Unfortunately, I have not received any emails, including the cancellation.
20. tammikuuta 2022
Vastaus yritykseltä 247 Home Rescue
Hello,
We apologize for all the trouble and difficulty, please accept our sincere apologies for the inconvenience. We will take this in notice and make sure this instance doesn’t take place again.
Your concern has been directed to the complaints team. They will investigate thoroughly and will get back to you asap. Kindly bear with us till then. Your cooperation with us would be a huge favor. Thank you for notifying us and helping us improvise.
Kind Regards, 24|7 Home Rescue Team.
Updated: 1/21/2022
Hello,
We attempted to reach you by phone on January 20, 2022, but you were unreachable. This is to inform you that we have looked into your complaint thoroughly, in which you raised an issue regarding the paperwork of your boiler service on social media.
You contacted us to cancel the plan because you were unhappy with it and had lost faith in our company because the documents were not sent to you. Nevertheless, we attempted to email it again and we even offered you to send the paperwork via post but you just wanted to cancel the plan.
We sincerely apologize that you were not happy were our service, however, please know that your policy is now cancelled and the relevant documents of your boiler service as well as of your cancellation have been sent to you by email.
Brilliant, just brilliant. Customised Lego figure for my son’s 18th. Easy to use website, good communication on progress and quick turnaround. Would highly recommend. Thanks
7. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Minifigs.me
Hi there, we're really pleased you found the website easy to navigate, and that you were happy with the communication and processing times. Thank you so much for taking the time to leave this review. :)
Would give zero stars if I could. No card and customer service unwilling to help or take responsibility.
After reading response from moonpig my review was as a result of contacting the chat service and the " not our problem" attitude. Hence the review.
13. helmikuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Moonpig.com
Hi Kevin,
Thank you for leaving a review and making us aware of this. If you could contact us via our live chat or email us at help@moonpig.com we will happily look into this for you.
The engineer, Craig, did a fabulous job and worked really hard all day. Great price and quick turnaround from buying to installation. Good communication as there was a one day delay with the boiler delivery but the staff at Warmzilla kept me up to date. Would recommend.
4. joulukuuta 2020
Vastaus yritykseltä WarmZilla
Hi Kevin,
We apologise again for having to delay your initial install date by one day, due to the Covid-19 situation we are experiencing delays with suppliers which are beyond our control. We aim to only delay by a short space of time where possible and keep our customers in the loop. Thanks for a great review :)
