Les

I have been looking for a Jack Wolfskin Jacket to replace one that I have owned for several years and found what I was looking for on the Alpinetrek website.
I knew the company was based in Germany, this didn't worry me initially. After purchasing the product having seen some of the reviews on Trust Pilot I was worried that I may have made a mistake and that I would never recieve the product.
I am glad to report that having ordered on Friday, the jacket arrived today. I was exactly what I ordered, the correct size and a very good price point - I am totally happy with the service and the product.

Switched to Tesco Mobile from O2 after their price increases. So far the experience has exceeded my expectations

I had a similar experience as the review provided by Nasser below.

When I ordered a printer via Google Shopping, the trust scores on scam checker sites were quite positive; however, the trust scores plunged over the following week.

When I contacted them by e-mail, the money was refunded to my credit card without any explanation.

Best avoid

Ordered a SIM on the 25/10/2025 to change phone provider, chased on the 27/10/2025 and told it had been dispatched and would arrive in 24 hours. Chased again on the 29/10/2025 and told it hadn't been dispatched as previously advised due to supplier difficulities. They did offer to get another SIM sent, but as it was my first interaction with Lebrara it wasn't a good start, so decided to cancel the contract and go elsewhere.
Update: the Lebara SIM arrived this afternoon 30/10/2025, however, was too late as I had already found an alternative supplier, whose SIM was delivered by DPD this morning. I have returned the Lebara SIM back to the fulfilment centre by signed for post. I have increased my orginal two star rating to three star rating as the SIM did eventually arrive, and has been difficult to ascertain who has been at fault Lebara or Royal Mail.
Updated 6/11/025: Refund not recived, spent time again this morning with an agent on chat to resolve. They tired to order another SIM for me, which I didn't ask for ? The previous SIM was returned to the fulfilment centre with a covering letter, I know it was recieved as it was tracked and signed for. Recived an e-mail this morning asking me to activate it ? - It never ends !
Downgraded the star rating to one from three due to the ongoing issues

Used to be good, but the Max Panel constantly fails now.

30.08.2024 Reloaded Max Panel after a software update. It failed again after two days.....now deleted the App

Parcel has been delivered to a wrong address - not for the first time

Arrived on time and in excellent condition

Purchased tickets for this afternoon at Brighton Marina.....couldn't reach the cinema due to adjacent roadworks and most floors at the adjacent multi car park being out of action 1 hour long queues. Was a waste of purchasing a ticket. No warning on their website - avoid this cinema.

Ordered a Dover Jacket and paid extra for a DPD next day delivery. Was delivered on time. When I opened the parcel - the delivery note and packaging denoted size large (which was what I ordered), however the jacket inside was size Small !!!!
I suspect I will have pay to return it (although it looks like Regatta's mistake) - then re-order and pay for delivery again ?
Update: 11th February 2023. I contacted customer services as requested and they gave me a code for free postage to the return the item. That worked well and I finally rec'd my refund today. The refund didn't include the postage I paid for original delivery leaving me out of pocket for a Regatta mistake.
They did offer to send me a code for free postage on a replacemence item, however, in the meantime I purchased a jacket from another supplier as I needed a coat to replace one I left on the train. That was why I originally paid for next day delivery.
All in all not a good experience.

Arrived on time and was far cheaper than other suppliers

I have been a member of cashback for many years and only had a couple of issues in the time.
More recently I have had more and more cashback declined for legitimate purchases and payout is getting slower and slower.
What worries me is that I could have taken out deals directly with the vendor, but chose to go through TopCashback.
I have one large cashback amount in the system for changing energy supplier with is taking forever. If this gets declined that will be me finished with Topcashback

All good - on time and plenty of communication prior to the delivery

Star Terminus Naples
I had a booking with the Hotel Terminus, for which my flights were cancelled due to the COVID 19 Pandemic.
Unlike other hotel chains they have refused to change the date of my visit, despite the fact that would be visiting Naples as soon as the flights have resumed.
What is more I had been e-mailing them for weeks to try and resolve, but they didn't even have the decency to reply to any of my correspondence.
It also took Expedia days to get a negative response.
This is not I would have expected from what they class as a responsible hotel chain.
My advice, if good service, you can do much better in Italy than use the Star Hotel Chain.
I will not be using them again, I have also asked the Corporate Travel Booking for the Company I work for not to use the chain.

On November 11th i posted a review regarding an airport transfer that did not turn up and i was forced to get a metered taxi in order that I did not miss the flight.
Following my previous review I am happy to say that my complaint has been resolved to my full satisfaction.

Good customer service - easy process to follow - all went well

Return bus to airport did not turn up at the alloted time which meant that I had to arrange and pay for a Taxi to the airport or potentially miss my flight.
I would add that this is the first time that this has happened with a booked via Holiday Taxis, however, at short notice I had to really on help from the Hotel at which I was staying.

Delivered onbtime

Online order worked well - bit disappointed with length of lead time for delivery

Sold two mobiles that have sat in a draw for ages - received cheques by first class post - was all very easy