Jill

What's happening at White Company? Goods ordered on Monday, and paid for Next Day delivery. Goods didn't arrive. Chat bot offered refund for delivery charge. Still no goods. Rang customer service on Wednesday, who agreed to send duplicate order but as I'd rung them after 2 pm, it couldn't be next day(!!), but the day after. Today, still no goods and no sign on the Evri app that they're even got them yet! White Company, sort out your distribution - love your store, but not so impressed with on line ordering.

Just be aware that if you buy on 'offer days' ie Boxing Day sale, you can't return the goods for a refund. All you can get is a credit or exchange with the on line portal . Its not very obvious when you first go on the site, and Im now stuck with a gift card and nothing that I want to buy. So check the 'Returns Policy' before you buy.

Thank you for sorting out the faulty hoover so quickly - really impressive from start to finish and all sorted, and replacement received, within 24 hours of contacting you.

Quick and Efficient.

I just want to say thank you to Montisha @ Octopus Engergy for sorting out my query so quickly, really impressed.

Great service, quick and efficient.

I found this company really good, prices are great, easy to use website, good customer service and above all two pairs of glasses at an amazingly cheap price!

Really easy to use - good price for the phone - very quick turn round and email updates at all stages.